Senior Manager, Customer Success

SamsaraRemote - US

Remote Full-time $119K/yr - $170K/yr

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Experience Level

Senior Level Manager

Qualifications

We are looking for a leader who possesses:A proven track record in customer success or account management in a SaaS or technology-oriented environment. Exceptional leadership skills with experience in developing and mentoring teams. Strong analytical and problem-solving abilities, with a focus on delivering measurable outcomes. Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders. A passion for customer advocacy and a commitment to driving customer satisfaction and success.

About the job

About Us

Samsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, a revolutionary platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. Our mission at Samsara is to elevate the safety, efficiency, and sustainability of the essential operations driving our global economy. Representing over 40% of the world's GDP, these sectors form the backbone of our planet, including agriculture, construction, field services, transportation, and manufacturing. We are thrilled to play a pivotal role in digitally transforming these industries on a large scale.

Joining Samsara means you’ll be instrumental in shaping the future of physical operations, working alongside a team that is crafting a diverse range of innovative product solutions, such as Video-Based Safety, Vehicle Telematics, Mobile Applications, and Equipment Monitoring. As part of a recently public enterprise, you will enjoy the autonomy and backing to create significant impacts as we build for the long haul.

Role Overview:

The Customer Success team at Samsara collaborates closely with clients to enhance product adoption, deliver quantifiable business value, and cultivate enduring relationships from onboarding through to renewal and advocacy. As a Senior Manager on our Mid-Market Customer Success team, you’ll lead and nurture a high-performing team of Customer Success Managers (CSMs), refine our customer engagement approach, and foster a robust, motivating team culture. This position combines strategic insight with hands-on leadership, making it ideal for someone who is passionate about mentoring talent, scaling impact, and ensuring customer success at every stage of their journey.

About Samsara

Samsara is a trailblazer in the Connected Operations™ Cloud space, empowering organizations to leverage IoT data for significant operational improvements. Our innovative solutions are designed to enhance the safety and efficiency of industries that are crucial to the global economy.

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Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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