About the job
Embark on a remarkable career journey with ASM, where advanced technology intertwines with a culture of collaboration.
For over 55 years, ASM has led the charge in innovation and technological advancement. With a global workforce of more than 4,500 ASMers from 70 different nationalities, we are at the forefront of pivotal trends such as 5G, cloud computing, artificial intelligence, and autonomous driving. We pride ourselves on being more than just a technology firm; our commitment to diversity, inclusion, and sustainability drives us to make a meaningful impact in the world. Our comprehensive development programs are designed to nurture your growth and empower you to push the boundaries of innovation.
POSITION SUMMARY As a Senior Manager in the Service department, you will lead your team to thoroughly understand our customers' needs, delivering exceptional hardware support and ensuring alignment with Business Units (BUs) to exceed customer expectations. You will be a vital contributor to our business success, spearheading strategic planning and implementing growth initiatives in accordance with our corporate strategy to achieve our vision and objectives. |
JOB RESPONSIBILITIES
- Oversee the hardware service team, establishing team goals based on evolving business requirements while collaborating closely with both local and global management teams to ensure all targets are achieved.
- Assess current customer needs, foresee future demands, and cultivate sustainable relationships and solutions.
- Enhance the customer experience through continuous improvement in team dynamics, processes, and support tools.
- Manage new product installations and develop subsequent processes.
- Lead new site startups and execute planning/risk assessments for successful readiness and execution, ensuring customer satisfaction and recognition.
- Define project scope and resource planning in conjunction with BU, raising any resource gaps to management.
- Collaborate with Customer Service, Engineering, Sales, and Business Units to ensure successful site-based operations and services.
REQUIREMENTS
- Bachelor’s degree or higher.
- At least 8 years of relevant experience in a managerial role.
- Strong leadership, communication, and problem-solving skills.
- Proven ability to drive customer satisfaction and operational excellence.
