About the job
Join Atlas Ocean Voyages as we redefine expedition travel through exceptional boutique hospitality and deep connections.
Our meticulously curated voyages elevate travel to new levels of discovery, with our intimate yachts granting guests access to hidden cities and landscapes.
Headquartered in Fort Lauderdale, Florida, Atlas Ocean Voyages is a proud brand of Mystic Invest Holdings (MIH), a leader in the travel and tourism industry with over 25 years of experience in luxury hospitality, including river cruises, tours, and attractions.
Position Overview: Senior Manager – Global Reservations
Fort Lauderdale, FL
We are in search of a seasoned, strategic, and guest-focused Senior Manager – Global Reservations to enhance our reservations department's management. This pivotal role reports directly to the Director of Global Guest Services and is essential for maintaining the performance standards and operational excellence of our Global Reservations team, ensuring an outstanding experience for both guests and travel advisors.
As a senior leader, you will collaborate across departments, including Sales, Guest Services, Revenue Management, and Operations, to drive booking performance, optimize processes, and uphold our commitment to authenticity and exceptional service.
Key Responsibilities:
- Strategically lead and oversee the Global Reservations team, ensuring the delivery of exceptional service to guests and travel advisor partners.
- Implement and uphold departmental goals, performance metrics, and service standards aligned with our corporate objectives and brand ethos.
- Mentor, coach, and develop team members to foster a high-performing, engaged, and service-oriented culture.
- Act as the primary escalation point for complex guest and travel advisor issues, resolving them with professionalism and efficiency.
- Collaborate with Sales and Revenue Management to enhance booking strategies, promotions, pricing initiatives, and conversion optimization.
- Manage reservation workflows, including bookings, modifications, payments, refunds, and special requests to ensure accuracy and compliance.
- Work closely with Guest Services and Operations to guarantee a seamless guest experience before and after voyages.
- Analyze performance data and guest feedback to identify trends and enhance the overall reservations experience.
- Lead change management initiatives, including system enhancements and process improvements.
