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Senior Manager, Partner Support

ClassPassBrazil
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in partner support or customer service roles, preferably at a managerial level. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze data and leverage insights to drive improvements. A proactive approach to problem-solving and conflict resolution.

About the job

ClassPass is hiring a Senior Manager, Partner Support based in Brazil. This role leads the partner support team, focusing on improving the experience for ClassPass partners. The position involves shaping strategy and rolling out support solutions that keep partners engaged and satisfied.

What You Will Do

  • Lead and mentor the partner support team, setting clear goals and expectations
  • Develop and implement support strategies that strengthen partner relationships
  • Work closely with teams across the company to launch initiatives aimed at partner success
  • Analyze performance data to identify areas for improvement and drive service enhancements
  • Promote a culture of excellence and continuous improvement within the team

Who We’re Looking For

  • Experienced people leader with a track record in support, customer success, or a related field
  • Strong analytical skills and comfort working with performance metrics
  • Collaborative approach and ability to work cross-functionally
  • Commitment to delivering outstanding partner experiences

About ClassPass

ClassPass is a global fitness membership program that provides access to thousands of gyms, studios, and wellness experiences. Our mission is to make fitness accessible and enjoyable for everyone, and we pride ourselves on our diverse and inclusive culture. Join our team and help us transform the fitness industry!

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