About the job
ClassPass is hiring a Senior Manager, Partner Support based in Brazil. This role leads the partner support team, focusing on improving the experience for ClassPass partners. The position involves shaping strategy and rolling out support solutions that keep partners engaged and satisfied.
What You Will Do
- Lead and mentor the partner support team, setting clear goals and expectations
- Develop and implement support strategies that strengthen partner relationships
- Work closely with teams across the company to launch initiatives aimed at partner success
- Analyze performance data to identify areas for improvement and drive service enhancements
- Promote a culture of excellence and continuous improvement within the team
Who We’re Looking For
- Experienced people leader with a track record in support, customer success, or a related field
- Strong analytical skills and comfort working with performance metrics
- Collaborative approach and ability to work cross-functionally
- Commitment to delivering outstanding partner experiences
