Senior Manager, Performance Management

GetYourGuideBerlin

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess strong analytical skills and experience with business intelligence tools (e.g., Looker, Power BI). A proven track record in building operational performance visibility tools, structuring ambiguous data, and deriving insights through hypothesis testing is essential.

About the job

Transform the Future of Travel

Embark on an exciting journey with GetYourGuide, where we connect individuals to unforgettable travel experiences across the globe. Millions rely on us for unique activities crafted with care, and our mission is to ensure every journey is extraordinary, starting with yours.

Are you ready to unlock your potential among a community of fellow explorers? Explore your next opportunity at our Berlin headquarters or one of our global offices, from New York to Bangkok. Take the first step at getyourguide.careers.

Team Mission

We are looking for a Senior Manager of Performance Management to join our Care Department. Reporting to the Global Director of Care, you will play a vital role in shaping our operational performance strategy, driving excellence, and nurturing a high-performance culture within the team. This position will enable you to enact meaningful changes across the Care ecosystem while collaborating with cross-functional teams. Your expertise in analytics and workforce management will guide complex projects, manage escalated processes, and influence the strategic direction of the department.

Your Mission

Strategic Leadership: Pioneer innovation by implementing new solutions and technologies that enhance the Care experience and operational efficiency, including automation and AI.
Performance Management: Establish department KPIs, targets, and milestones while contributing to the broader GetYourGuide KPI target setting and achievement.
Empowerment: Equip the Care department with the necessary operational analytics tools and insights for data-driven decision-making.
Team Leadership: Cultivate high-performing teams in Workforce Management and Operations Analytics, encouraging team members through challenging goals and growth opportunities.
Collaboration and Influence: Collaborate across GetYourGuide departments, including Financial Planning and Analysis, Data Platforms, and Data Analytics, to influence broader strategies and foster teamwork to achieve crucial objectives.
Cultural Leadership: Exemplify our Guiding Principles by promoting a respectful and inclusive work environment, transforming challenges into opportunities for growth.

About GetYourGuide

GetYourGuide is a leading platform connecting travelers with unique and memorable experiences worldwide. We are dedicated to providing exceptional service and innovative solutions to enhance the travel experience for our customers.

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