About the job
About Jeeny:
Jeeny is a pioneering ride-hailing platform dedicated to transforming everyday commuting and transportation. Our innovative app seamlessly connects users with their preferred transportation options, ensuring mobility that is accessible, convenient, and cost-effective for everyone.
As a joint venture of MEIG (Middle East Internet Group), Rocket Internet, and IMENA, we have experienced remarkable growth since our launch and currently serve users in Saudi Arabia and Jordan.
At Jeeny, we prioritize innovation, collaboration, and a commitment to delivering outstanding user experiences. Join us in our mission to reshape the transportation industry.
About the Role:
The Senior Analyst - Operations plays a pivotal role in enhancing the performance of our ride-hailing services. This position focuses on analyzing driver and rider data, refining operational processes, and supporting strategies aimed at boosting service quality, efficiency, and user satisfaction.
Responsibilities:
- Data Analysis: Gather, process, and analyze data pertaining to various operational initiatives and growth opportunities.
- Performance Monitoring: Create and maintain key performance indicators (KPIs) and dashboards to track fleet performance across KSA, delivering insightful analyses.
- Forecasting: Employ historical data and statistical modeling techniques to produce predictions and forecasts for proposed initiatives.
- Data Integrity: Ensure the accuracy and completeness of data for analysis and reporting in daily and weekly trackers.
- Ad Hoc Analysis: Conduct ad hoc analyses as requested by management and leadership teams.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field (Master's degree preferred).
- 2-3 years of experience in operations, data analysis, or related roles.
- Proficient in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms.
- Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
- Proven ability to analyze complex datasets and provide actionable recommendations.
- Excellent communication and presentation skills.
- Strong organizational and time-management abilities.
