About the job

As a Senior Operations Manager at Blacklane, you will play a pivotal role in expanding our operational framework to establish Blacklane as the premier partner for our esteemed supply partners (professional chauffeurs) across the European market. This leadership position is relationship-focused, aiming to harmonize supply and demand dynamics, enhance partner engagement, and uphold operational excellence while ensuring cost efficiency and profitability.
This role reports directly to the Head of Operations for our European Cluster.
YOUR CHALLENGE:
- Develop and execute strategies for supply partnerships within ground transportation services in your designated area, ensuring that guests receive the highest quality service at optimized cost levels.
- Oversee, negotiate, and continually enhance supply costs, quality metrics, and availability within your region, translating KPIs into actionable operational steps.
- Manage and optimize supply pricing and margin performance, effectively balancing supply and demand to achieve profitability and fulfillment targets.
- Make strategic operational decisions based on market fluctuations, including pricing adjustments and capacity allocation.
- Foster strong partner engagement and loyalty, particularly in supply-constrained or low-volume market scenarios.
- Act as an advocate for chauffeur insights and operational realities within the organization, ensuring that their perspectives inform strategic and product developments.
- Contribute to the formulation of the global supply strategy.
- Lead process improvement initiatives by collaborating with internal stakeholders to address operational opportunities and challenges.
- Leverage data analysis and market insights to identify risks, enhance forecasting accuracy, and support informed decision-making.
- Collaborate cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align on commercial, regulatory, and operational priorities.
- Build and nurture long-term strategic relationships with partners, ensuring ongoing communication and partnership growth.
