Senior Operations Specialist - Driver Engagement

BoltBangkok, Thailand

On-site Full-time

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Experience Level

Senior

Qualifications

Key Responsibilities:Lead initiatives to ensure a consistently high-quality experience for customers and partners by establishing and maintaining operational standards across all vital touchpoints. Develop scalable frameworks and processes for managing and enhancing fleet and driver quality, while tracking key performance indicators like acquisition, onboarding, conversion, and engagement. Identify local challenges and opportunities, crafting and executing effective solutions in partnership with both central and local teams. Build and nurture strong relationships with fleet partners to ensure alignment on business objectives, performance metrics, and sustainable success. Collaborate cross-functionally to drive operational improvements.

About the job

Join Bolt as a Senior Operations Specialist (Driver Engagement) in Bangkok, Thailand, where you will play a pivotal role in enhancing the experience for customers and partners. Your mission will be to uphold and elevate operational standards while improving the quality of drivers and fleets, thus fostering engagement throughout the marketplace.

About Us:
With over 200 million users across more than 50 countries, Bolt is recognized as one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team members.

We are committed to cultivating an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to transform urban living to prioritize people over vehicles, and we invite you to contribute to this mission!

About the Role:
As a Senior Operations Specialist, you will lead initiatives aimed at enhancing driver and fleet engagement while ensuring operational excellence across all interfaces. This involves developing scalable processes and frameworks to boost quality, monitoring essential performance metrics such as acquisition, onboarding, conversion, and engagement, and driving continuous improvements.

About Bolt

Bolt is a leader in the tech industry with a mission to enhance urban mobility by providing reliable and sustainable transportation solutions. Our innovative approach and commitment to quality have established us as a trusted partner for millions around the globe.

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