About the job
Join us as a Senior Partner Enablement Associate (m/f/x) to support our Partner Operations & Performance team in Berlin or Munich. You will design and implement training and certification programs for our IT service partners to ensure excellence in product and process knowledge, thereby delivering an outstanding customer experience during the onboarding of our products. Acting as the bridge between IT service partners and internal teams, you will facilitate sustainable knowledge management.
Your Responsibilities
- Development & Execution of Partner Training Programs: You will conceptualize and deliver initial and ongoing training related to Doctolib products, technical requirements, onboarding processes, and tools, and create audience-appropriate materials and formats.
- Knowledge Management & Empowerment: You will ensure that IT service partners have the necessary knowledge and know where to find relevant information to successfully complete all onboarding tasks.
- Establishment & Maintenance of a Certification System: You will develop a structured certification and re-certification system, providing a reliable foundation for uniform quality standards.
- Reporting & Data-Driven Development: You will create reports on training success and knowledge gaps, derive actions from them, and continuously improve enablement programs based on partner feedback, product developments, and quality audits.
- Service Partner Development & Stakeholder Collaboration: You will work closely with internal stakeholders to ensure that IT service partners act as enthusiastic brand ambassadors and delight our customers.
