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Senior Partner Enablement Associate (m/f/x)

doctolibBerlin, Berlin, Germany
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in training and development, preferably in a tech or IT environment. Strong communication and interpersonal skills. Ability to analyze data and generate actionable insights. Experience in creating engaging training materials. Fluency in German and English, both spoken and written.

About the job

Join us as a Senior Partner Enablement Associate (m/f/x) to support our Partner Operations & Performance team in Berlin or Munich. You will design and implement training and certification programs for our IT service partners to ensure excellence in product and process knowledge, thereby delivering an outstanding customer experience during the onboarding of our products. Acting as the bridge between IT service partners and internal teams, you will facilitate sustainable knowledge management.

Your Responsibilities

  • Development & Execution of Partner Training Programs: You will conceptualize and deliver initial and ongoing training related to Doctolib products, technical requirements, onboarding processes, and tools, and create audience-appropriate materials and formats.
  • Knowledge Management & Empowerment: You will ensure that IT service partners have the necessary knowledge and know where to find relevant information to successfully complete all onboarding tasks.
  • Establishment & Maintenance of a Certification System: You will develop a structured certification and re-certification system, providing a reliable foundation for uniform quality standards.
  • Reporting & Data-Driven Development: You will create reports on training success and knowledge gaps, derive actions from them, and continuously improve enablement programs based on partner feedback, product developments, and quality audits.
  • Service Partner Development & Stakeholder Collaboration: You will work closely with internal stakeholders to ensure that IT service partners act as enthusiastic brand ambassadors and delight our customers.

About doctolib

doctolib is a leading digital health platform that simplifies the patient experience and empowers healthcare professionals. Our mission is to improve healthcare accessibility and quality through innovative technology solutions.

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