Senior Principal Customer Success Manager – Detroit

PagerDutyRemote (USA - Detroit, MI)

Remote Full-time

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Experience Level

Senior

Qualifications

Proven experience in customer success, account management, or a related field. Strong ability to build relationships and work collaboratively with customers and internal teams. Excellent problem-solving skills and a customer-first mindset. Experience with SaaS products and understanding of IT operations. Exceptional communication and presentation skills. Bachelor's degree in business, technology, or a related field.

About the job

Role overview

This role emphasizes guiding customers through their journey with PagerDuty. The Senior Principal Customer Success Manager works closely with clients to help them realize the full potential of PagerDuty’s solutions, ensuring their needs are met and their experience is positive throughout the partnership.

What you will do

Engage with customers to understand their objectives and support their success
Build trust and foster long-term partnerships to support customer retention
Offer strategic insights that shape the customer experience
Guide customers as they adopt and expand their use of PagerDuty’s platform

Location

This is a remote role open to candidates in Detroit, MI or anywhere within the USA.

About PagerDuty

PagerDuty is a leading digital operations management platform that empowers businesses to enhance their operations and achieve better outcomes. Our suite of products equips teams to respond effectively to incidents, ensuring high service availability and improved customer satisfaction. Join us in our mission to transform digital operations for enterprises worldwide.

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