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Senior Principal Customer Success Manager - New York City

PagerDutyRemote (USA - New York City, NY)
Remote Full-time

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Experience Level

Senior

Qualifications

To be considered for this position, you should have:A proven track record in customer success management, preferably in a technology or SaaS environment. Strong analytical skills and the ability to utilize data to drive decision-making. Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization. Experience working with enterprise customers and a deep understanding of their needs. A Bachelor's degree in a relevant field; a Master's degree is a plus. A proactive approach with a passion for driving customer satisfaction.

About the job

PagerDuty is seeking a Senior Principal Customer Success Manager to support enterprise clients in New York City. This remote role centers on building lasting partnerships and guiding organizations as they use PagerDuty’s platform to meet their business goals.

Key responsibilities

  • Develop and sustain trusted relationships with enterprise customers.
  • Lead clients through onboarding and implementation, providing resources and support throughout the process.
  • Work closely with internal teams to address customer needs and ensure satisfaction.
  • Design strategic plans that reflect each customer’s objectives.
  • Represent customer feedback within PagerDuty to help improve products and services.

Requirements

  • Proven experience managing relationships with enterprise customers.
  • Strong skills in communication and collaboration.
  • Ability to create strategies that align with client goals.
  • Comfortable working remotely and collaborating with distributed teams.

Location

This position is remote within the USA and focuses on serving clients in New York City, NY.

About PagerDuty

PagerDuty is a leading digital operations management platform that empowers organizations to enhance their operational performance through automated incident response and improved collaboration. We are committed to fostering a diverse and inclusive workplace where our employees can thrive and contribute to our mission of delivering exceptional service to our customers.

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