Senior Principal Customer Success Manager

PagerDuty, Inc.San Francisco

On-site Full-time $124.8K/yr - $171.6K/yr

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Experience Level

Senior

Qualifications

Establish and cultivate trusted advisor relationships with executives in the customers’ IT, Engineering, and Support teams. Demonstrate in-depth knowledge of the PagerDuty Product and align it with the customer’s business priorities. Guide customers on best practices in process, people, and change management to enhance real-time operations adoption. Identify potential risks to customer business objectives and collaborate with the sales team to create risk mitigation strategies. Develop and implement a comprehensive adoption roadmap for PagerDuty products, highlighting the current state and targeted future state with timelines. Deliver tangible business value and innovative solutions to reduce costs and drive growth for the customer. When applicable, recommend additional expert services to ensure customer success. Proactively communicate technical product updates, including changes, degradations, outages, and end-of-life notifications. Act as the voice of the customer to inform our sales strategy and product development roadmap. Lead the cross-functional post-sales team at PagerDuty, ensuring a seamless experience for the customer. Prepare and facilitate business review meetings to evaluate progress and strategize future initiatives.

About the job

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.

The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

About PagerDuty, Inc.

PagerDuty, Inc. is a leading provider of Digital Operations Management solutions, enabling organizations to effectively manage and optimize their digital operations. With a strong focus on innovation and customer success, we leverage cutting-edge technologies such as AI and Machine Learning to enhance operational effectiveness and drive value for our clients.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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