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Experience Level
Mid to Senior
Qualifications
Proven experience in problem management or a similar role in a technology-driven environment. Strong analytical and problem-solving skills with a focus on data-driven decision-making. Excellent communication skills to articulate complex ideas effectively to diverse audiences. Ability to work collaboratively in a fast-paced environment. Familiarity with ITIL framework is a plus. Relevant certifications in problem management or IT service management are desirable.
About the job
The Senior Problem Manager at Experian in Heredia plays a key part in improving operational performance. The focus is on uncovering and resolving complex issues that affect systems and processes. Success in this role depends on working closely with teams from various functions to implement changes that support efficiency and reliability.
What you will do
Identify and address complex problems in systems and workflows
Analyze trends to find recurring issues and highlight areas for improvement
Lead root cause analysis sessions to understand underlying problems
Collaborate with cross-functional teams to develop and implement solutions
Establish preventive measures that reduce risk and support service quality
Impact
This position directly supports Experian's commitment to high quality and reliable services. By proactively managing risks and driving operational improvements, the Senior Problem Manager helps maintain strong standards across the organization.
About Experian
Experian is a global leader in information services, providing data and analytical tools to clients worldwide. Our mission is to help organizations make informed decisions, mitigate risk, and improve customer engagement through innovative solutions. With a diverse workforce and a commitment to professional growth, we encourage our employees to push boundaries and explore new possibilities.
Join Experian as an Account Manager, where you will play a pivotal role in managing client relationships and ensuring their success. You will be responsible for understanding client needs, delivering tailored solutions, and driving satisfaction through exceptional service.
About Zuora Zuora helps businesses adapt and grow in a changing market. The platform supports subscription models, usage-based pricing, and AI-powered offerings. Companies use Zuora to launch products, automate billing, and build stable, recurring revenue streams. With more than ten years leading the Subscription Economy, Zuora continues to refine its quote-to-cash platform. The goal: give organizations a flexible, AI-ready system to monetize products and services. Role Overview: Technical Account Manager Zuora is hiring a Technical Account Manager in Costa Rica. This role blends technical problem-solving with strategic guidance for clients using the Zuora platform. The TAM acts as both a technical advisor and a business partner. Expect to work hands-on with Zuora’s tools: designing workflows, analyzing data models, writing SQL queries, and advising on API integrations. Helping clients architect and scale their subscription businesses is central to the job. Collaboration is key. The TAM works with cross-functional teams to ensure solutions meet both technical and business needs. Experience with SaaS applications, enterprise integrations, and financial or revenue systems will help in troubleshooting issues and advising clients on best practices. This position involves working closely with both executive and technical stakeholders. Strong communication skills and business insight are important for building lasting client relationships. Location and Work Arrangement This is a Costa Rica-based role, with regular in-office attendance required. The Zuora office in Heredia offers multiple office days per week, with some flexibility for remote work.
Role overview Varicent is seeking a Technical Account Manager specializing in Data & Analytics. This position serves as a key link between clients and technical teams, ensuring customers gain full value from Varicent’s data solutions. The role is fully remote and available only to candidates based in Costa Rica. What you will do Serve as the main point of contact for clients using Varicent’s analytics products Gather and interpret client requirements, turning them into practical solutions Support customers throughout product implementation and encourage adoption Collaborate with technical teams to address issues and deliver results Location This remote role is open only to candidates residing in Costa Rica.
Join Experian as a Senior Accounting Analyst – Revenue, where you will play a vital role in managing and analyzing revenue streams. This position demands a keen analytical mind and deep understanding of accounting principles to provide insights that drive our financial strategies.
AbbVie is seeking an Accounts Payable Analyst for an 11-month temporary assignment based in Heredia. This role centers on handling invoice processing and supporting the company’s financial operations. What you will do Process and manage invoices in line with company policies and procedures Maintain accurate and organized financial records Support compliance efforts within the accounts payable function Who this role suits This position is well-suited for entry-level candidates interested in developing skills in finance and accounting. The temporary nature of the role provides practical experience in a corporate setting. Location and duration Based in Heredia, this assignment is set for 11 months.
Join Experian as a Senior Billing Manager, where you will spearhead billing operations and strategy development. Your role will be crucial in ensuring precision in billing processes, leading a dedicated team of billing professionals, and collaborating with various departments to enhance revenue cycles and financial performance. You will report directly to the Vice President of Finance.Key Responsibilities:Lead the formulation and implementation of our billing strategy, aligning financial objectives while providing strategic direction, talent leadership, and performance management for the billing team.Oversee the complete billing operations, establishing high-level policies, driving operational excellence, resolving intricate billing challenges, and ensuring compliance, accuracy, and efficiency.Direct revenue cycle management in partnership with Finance and Accounting to guarantee precise revenue recognition, optimize billing workflows, and manage disputes to support consistent cash flow.Promote process enhancements and automation, propelling significant improvements in systems, tools, and workflows to boost efficiency and minimize manual tasks across billing teams.Ensure strict compliance with legal, regulatory, and internal requirements while delivering insightful executive-level reporting and performance trends to senior leadership.Manage key relationships with customers, vendors, and partners, acting as the escalation point for strategic billing inquiries, and overseeing budgeting, cost control, and financial performance within the billing department.
Join Experian as a Senior Project Manager and lead transformative projects that drive innovation and efficiency. In this pivotal role, you will collaborate with cross-functional teams to ensure project success, from initiation through delivery. Your leadership will guide the project lifecycle, manage stakeholder expectations, and leverage strategic insights to optimize performance.
Role overview The Senior Problem Manager at Experian in Heredia plays a key part in improving operational performance. The focus is on uncovering and resolving complex issues that affect systems and processes. Success in this role depends on working closely with teams from various functions to implement changes that support efficiency and reliability. What you will do Identify and address complex problems in systems and workflows Analyze trends to find recurring issues and highlight areas for improvement Lead root cause analysis sessions to understand underlying problems Collaborate with cross-functional teams to develop and implement solutions Establish preventive measures that reduce risk and support service quality Impact This position directly supports Experian's commitment to high quality and reliable services. By proactively managing risks and driving operational improvements, the Senior Problem Manager helps maintain strong standards across the organization.
The Senior Manager of Operational Resilience will spearhead oversight and guidance for the first line of defense (1LoD), ensuring adherence to resilience policy requirements while championing best practices that align with current standards and regulatory mandates.This role requires a hands-on approach to support North America (NA) and act as a subject matter expert (SME) in Operational Resilience. You will report directly to the Business Resilience Manager.Your responsibilities will include leading regional crisis management incidents in accordance with the Global Crisis Management Framework.Key partnerships will be with the NA Executive Team and Senior Leaders.You will assist 1LoD teams in establishing operational resilience to comply with our Resilience policy and standards through effective advice, monitoring, training, and testing.In the event of major incidents, you will respond following the Crisis Management framework, serving as the regional lead to coordinate Crisis Management Teams and facilitate regular testing and exercises to clarify stakeholder roles and responsibilities in crisis situations.Engagement in continuous enhancement of resiliency processes is crucial, adapting to regulatory changes and best practices.Lead and support regional resilience risk assessments to evaluate risk exposure and ensure necessary corrective actions are implemented.Core Responsibilities:Influence, implement, and engrain industry-standard resilience disciplines and practices (tech, cyber, operations).Develop insights into regional resilience risks related to Critical Business Services to guide effective management actions for service recovery and restoration capabilities.Execute Crisis Management incident response protocols to ensure appropriate reactions.Conduct training and exercises for Gold and Silver Crisis Management teams across various extreme scenarios, including the development of playbooks and incident response plans, while supporting Platinum incidents as needed.Actively participate in the Global Watchtower process alongside other stakeholders to understand the threat landscape and emerging resilience regulations, providing actionable insights.Oversee, plan, and schedule key resilience activities, including: plan creation/reviews, business continuity/crisis event exercises, 1LoD consultancy, client/regulatory audits, merger & acquisition (M&A) activities—due diligence and integration, and management of Critical Supplier RSQ exceptions.
Join Experian as an Identity and Access Management Administrator and play a crucial role in protecting our digital assets. In this position, you will be responsible for managing user access and ensuring the security of our systems. Your expertise will help maintain compliance and enhance our information security posture.
General Purpose: Lead, mentor, and oversee dynamic customer service teams engaged in policy servicing operations, access and reimbursement, and global complaint management. Drive operational excellence and ensure compliance with regulations while cultivating high standards of customer, patient, and consumer satisfaction. Collaborate across departments to implement strategies that elevate the customer experience, enhance operational efficiency, and foster business growth in both local and global highly regulated environments.Key Responsibilities:Guide and develop cross-functional teams in customer service, operations, access/reimbursement, and complaint management, nurturing a culture of high performance and continuous improvement.Oversee customer support, policy servicing, call/contact centers, and complaint resolution operations, ensuring adherence to SLA, KPIs, and regulatory/global standards.Design and implement strategies to enhance customer/user experiences, initiate continuous improvement projects, and integrate technological solutions to optimize processes and outcomes.Manage data handling, performance metrics analysis, reporting, and compliance/audit processes efficiently.Create and execute operational business plans, access/reimbursement strategies, and comprehensive training programs for both internal and external teams.Maintain strong stakeholder relationships, including commercial teams, vendors, technical areas, strategic partners, and regulators across multiple countries.Ensure thorough documentation, investigation, and reporting of complaints/adverse events, and maintain communication with internal/external customers, including drafting regulatory-compliant formal responses.Encourage innovation, digital tool adoption, automation, and transformation initiatives that align with business needs and industry trends.Support and educate teams, clients, and customers on administrative, technical, and regulatory processes.Champion initiatives promoting inclusion, diversity, well-being, and talent development within the organization.
As a Customer Success Manager at ServiceNow, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our innovative platform. You will be responsible for building strong relationships with clients, understanding their unique needs, and guiding them through their journey with ServiceNow. Your expertise will help customers maximize the value of our services and foster long-term partnerships.
SurveyMonkey seeks a Manager of Knowledge Systems & Automation based in Heredia, Costa Rica. This leadership role centers on shaping how knowledge is organized and how automation supports productivity across the organization. Key Responsibilities Direct the development and daily operations of knowledge management systems. Align automation initiatives with company goals to improve workflows. Lead and mentor a team, promoting growth and collaboration. Work closely with multiple departments to understand needs and deliver practical solutions. Advance strategic projects that align with broader organizational objectives. Requirements Background in managing knowledge systems and automation projects. Demonstrated experience leading teams and building a collaborative culture. Strong skills in communication and project management. Ability to work across departments to support business priorities.
Join Experian as a Data Management Analyst, where you will play a crucial role in overseeing and optimizing our data assets. Your responsibilities will include data quality assessment, data governance, and ensuring compliance with industry standards. You will collaborate with cross-functional teams to implement best practices and enhance data management processes.
Full-time|Remote|Alajuela, Costa Rica (remote); Cartago, Costa Rica (remote); Heredia, Costa Rica (remote); San Jose, Costa Rica (remote)
As a Paid Media Manager at launch2, you will lead and execute impactful paid media strategies across various platforms. Your expertise will drive performance, optimize campaigns, and ensure maximum ROI for our clients. This role offers you the chance to work remotely from anywhere in Costa Rica, collaborating with a dynamic team dedicated to excellence.
Your Role:As a Senior Customer Success Manager at ServiceNow, you will be the key advocate for our clients, guiding them on their journey to achieving their business objectives. You will manage a diverse portfolio of customers, ensuring they derive maximum value from their ServiceNow investments through tailored advice and best practice implementation. Your mission is to enhance customer engagement, identify new use cases, and facilitate product adoption, ultimately driving successful outcomes.Guide customer interactions and track their progress towards desired outcomes.Ensure all customers are utilizing the latest version of ServiceNow products and maintaining optimal technical health.Utilize established Success Plays while developing new strategies to assist customers effectively.Collaborate with clients to develop impactful use cases and success stories.Maximize the value customers receive from their ServiceNow licenses.Coordinate with internal teams to resolve client issues promptly.Lead projects as directed by management.Quickly address escalated client concerns using resources across the organization.
As the Quality Assurance Manager for Software Testing, you will play a pivotal role in ensuring that our organization's products and services meet and exceed customer expectations as well as comply with both internal and external requirements. Your expertise will be essential in maintaining the high quality of our solutions by anticipating challenges that could impact product functionality, thereby promoting the long-term success of our business.Key Responsibilities:Define and establish product quality standards and objectives in line with the latest market trends and technology utilized.Evaluate and select appropriate tools and methodologies to achieve defined quality goals, enhancing departmental efficiency.Measure and analyze outcomes from software testing plans.Provide constructive feedback to the Development team regarding significant findings and opportunities for improvement.Ensure product certification and validation across various platforms.Oversee the timely and accurate updating of product documentation.Ensure compliance with project timelines and delivery deadlines.Facilitate ongoing training and development for team members.
We are seeking a dynamic and results-oriented Paid Media Manager to join our team at launch2. This role is crucial for developing and executing effective paid media campaigns across various platforms to drive traffic and conversions. If you are passionate about digital marketing and have a strong analytical mindset, we want to hear from you!
The Senior Manager of Post-Market Complaint Operations at AbbVie oversees a team responsible for handling product complaints and supporting ongoing product quality. This position is based in Heredia and focuses on upholding safety standards and regulatory compliance after products reach the market. Role overview This leader guides the complaint operations team, ensuring that processes align with internal standards and external regulations. The role involves direct coordination with regulatory agencies and helps define strategies for post-market surveillance. Attention to detail and a commitment to patient safety are central to this work. Key responsibilities Lead and develop the team managing post-market complaint operations Drive compliance with regulatory requirements and company policies Oversee effective communication with regulatory bodies Shape strategies for monitoring product performance and safety after launch Impact This position plays a crucial role in maintaining AbbVie's standards for product safety and quality, directly supporting the company’s commitment to patients and regulatory partners.
Job Objective: Oversee and coordinate all production activities within the manufacturing facility, ensuring that teams and resources are managed effectively to meet key goals surrounding efficiency, quality, safety, and output. Cultivate an optimal work environment while driving continuous process improvements.Main Responsibilities:Lead production teams by overseeing scheduling, training, motivation, and performance management of line staff.Ensure that operations are efficient and organized, adhering to all relevant procedures, standards, and regulations (GMP, FDA, ISO, OHSAS, SOX, etc.).Analyze and implement continuous improvement strategies aimed at reducing defects and scrap while enhancing yields and productivity through lean manufacturing, Six Sigma, and advanced problem-solving techniques.Ensure product traceability and quality through thorough reviews of units, routers, and labels, alongside meticulous record-keeping in manufacturing systems (SFA, SAP, Kronos, or equivalent).Manage and track key performance indicators and production metrics, preparing regular reports to communicate progress, incidents, and outcomes.Facilitate smooth shift transitions to maintain operational continuity and uphold production plans.Participate in audits, investigate non-conformities, and ensure adherence to corporate and legal EHS requirements, including relevant tasks and training.Develop and execute corrective and preventive measures related to safety, quality, efficiency, and team collaboration culture.Work closely with support departments (Engineering, Quality, Materials, HR) to set priorities, allocate resources, and execute projects.Promote a safe, positive work atmosphere that emphasizes team development, inclusion, and diversity.
