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Senior Product Manager, AI

Remote Full-time $150K/yr - $206K/yr

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Experience Level

Senior

Qualifications

Primary ResponsibilitiesOversee the entire product lifecycle for a new AI initiative, from discovery to launch and subsequent iterations. Establish a clear product vision, strategy, and roadmap that is deeply rooted in customer insights, AI/ML feasibility, and ecommerce CDP architecture. Design and implement CDP strategy, focusing on customer identity resolution, behavioral event ingestion, real-time profile unification, audience segmentation, and downstream activation, with the technical expertise to make significant build vs. buy decisions. Define data contracts and schema design that dictate how first- and zero-party data flows from Shopify storefronts into unified customer profiles, and how these profiles are utilized by AI models and automation systems. Work directly with MLE and prompt engineering teams to assess model capabilities, establish evaluation frameworks, set guardrails, and co-create human-in-the-loop experiences, actively engaging in technical design reviews.

About the job

At Postscript, we empower over 18,000 Shopify and Shopify Plus stores, including renowned brands like Brooklinen, Ruggable, True Classic, and Dr. Squatch. Our mission is to transform SMS into the leading revenue channel for ecommerce merchants through a user-friendly platform that enables them to expand their subscriber base, refine their messaging strategies, deliver outstanding customer service, and enhance sales and loyalty, all in one place. We believe that SMS is the most pivotal marketing and sales medium of this decade, and this vision fuels every aspect of our work.

Founded in 2018, Postscript operates as a fully remote organization, with a growing team of over 250 dedicated employees. We are proud to be backed by prestigious investors such as Greylock and Y Combinator.

We are embarking on an exciting journey to develop a groundbreaking AI product, and we are seeking a Senior Product Manager to guide this initiative from its inception to market launch. This role presents a unique opportunity to define the product's essence, target audience, and functionality. A key component of this vision involves utilizing Customer Data Platform (CDP) capabilities to synchronize merchant customer data and facilitate intelligent, personalized messaging experiences at scale.

In this role, you will collaborate closely with machine learning engineers, prompt engineers, product designers, and product engineers. You are expected to possess a strong technical background, allowing you to read code, write SQL, analyze data pipelines, and evaluate ML model outputs firsthand.

All positions at Postscript are fully remote.

About Postscript

Postscript is a leading SMS marketing platform designed for ecommerce brands. With a focus on empowering merchants to leverage SMS as a vital revenue channel, we provide the tools necessary for brands to thrive in the digital marketplace. Our fully remote team is passionate about innovation and dedicated to delivering exceptional customer experiences.

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