Senior Program Manager, Driver & Marketplace Operations

BoltTallinn, Estonia

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Senior

Qualifications

As a Senior Program Manager, your key responsibilities will include:Defining and owning the essential business metrics related to Driver and Marketplace operations, ensuring alignment with Central Operations and Product leadership. Developing diagnostic frameworks and playbooks for city-level teams to analyze metric movements and conduct root-cause analysis post-feature enablement. Designing governance frameworks for feature configuration management that include processes and guidelines to enhance operational excellence.

About the job

Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.

At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.

We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!

About Bolt

Bolt is on a mission to revolutionize urban mobility. With a diverse workforce and a commitment to inclusivity, we are reshaping how people connect with their cities.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 67 Jobs

Search for T1 Certified Autonomous Vehicle Test Operator

67 results

Select all on this page (20)

Apply

T1 Certified Autonomous Vehicle Test Operator

Terry Soot Management Group

Full-time|On-site|Tallinn

Company Overview: Founded in 2017, Terry Soot Management Group (TSMG) is a pioneering field data collection company based in Europe. We excel in gathering essential data in environments where human observation is irreplaceable by automation. Our dedicated teams operate across Europe, North America, and Asia, providing invaluable data-driven insights with pre…

May 27, 2025

Apply

Certified Autonomous Vehicle Driver

Terry Soot Management Group (TSMG)

Contract|On-site|Tallinn

Company Overview:Terry Soot Management Group (TSMG) is a pioneering force in the field of data collection, established in 2017. With a global presence across Europe, North America, and Asia, we specialize in areas where automation is insufficient, relying on human observation and intervention to deliver high-quality, actionable insights to our partners.Role Overview:We are looking for a Bertha Certified Test Operator to play a vital role in our autonomous vehicle initiatives. The Bertha certification signifies an exceptional level of expertise in real-world vehicle testing, situational awareness, and public engagement—essential for collecting valuable data while ensuring a secure autonomous vehicle experience.

May 28, 2025

Apply

Vehicles Specialist

Bolt Technology OÜ

Full-time|€1.2K/yr - €1.2K/yr|On-site|Tallinn, Estonia

Become part of our dynamic team as a Vehicles Specialist in Tallinn!If you have a passion for cars and enjoy the thrill of being on the road, we invite you to help us maintain Bolt Drive’s fleet in its prime condition!This role is perfect for those who relish the opportunity to drive new vehicles, appreciate working outdoors, and are flexible with evening, night, and weekend shifts. If you are a quick thinker who can handle unexpected situations, this full-time position offers a gross salary of €1200, along with bonuses and overtime pay.

Apr 16, 2026

Apply

Strategy and Operations Manager

Bolt Technology OÜ

Full-time|On-site|Tallinn, Estonia

Bolt Technology OÜ is looking for a Strategy and Operations Manager to join the Autonomous Driving team in Tallinn, Estonia. This position plays a central part in driving strategic and operational efforts within one of Bolt’s most ambitious programs. Role overview The Strategy and Operations Manager will support key decision-making, financial planning, and project management for the autonomous mobility program. This role involves working with teams across the company to help move Bolt’s vision for autonomous mobility forward. What you will do Lead strategic and operational initiatives for the Autonomous Driving team Participate in financial planning and analysis Manage cross-functional projects to support program goals Contribute to important decisions shaping the future of autonomous mobility About Bolt Bolt serves over 200 million customers in more than 50 countries. The company is committed to building people-friendly cities and values an inclusive workplace where everyone is respected and supported.

Apr 23, 2026

Apply

Senior Operations Specialist - Rider Operations

Bolt Technology OÜ

Full-time|On-site|Tallinn, Estonia

Join Our Team as a Senior Operations Specialist!We are seeking a dynamic and results-oriented Senior Operations Specialist for Rider Operations to support the expansion of Bolt’s innovative business model in Tallinn, Estonia.About UsBolt has rapidly become one of the leading tech companies in Europe and Africa, with over 200 million customers in more than 50 countries. Our success is attributed to our exceptional team members who are committed to building an inclusive environment where everyone feels valued, regardless of their background. Our mission is to transform urban spaces into people-friendly environments, and we invite you to be part of this exciting journey!About the RoleAs a Senior Operations Specialist, you will be responsible for ensuring operational excellence in rider use cases, including Airports, Scheduled Rides, Business Rides, and various Categories. Your role will involve translating business needs into effective processes and playbooks, collaborating with Local Operations and cross-functional teams, and driving significant improvements in reliability, adoption, and unit economics.Your efforts will focus on enhancing use case adoption and Gross Merchandise Value (GMV) through strategic operational initiatives, while also providing valuable insights to inform Product, Growth, and Pricing strategies.Main Responsibilities:Architect the Experience: Design comprehensive rider journeys that eliminate gaps and transform risks into seamless, world-class user experiences.Write the Global Playbook: Develop and maintain the operational gold standard for high-priority categories such as Airports and Scheduled Rides.Drive Data-Led Growth: Identify and evaluate opportunities for substantial enhancements based on rigorous data analysis.

Mar 27, 2026

Apply

Senior Global Operations Manager

Bolt

Full-time|On-site|Tallinn, Estonia

Bolt is looking for a Senior Global Operations Manager to guide the Mid Market or Enterprise segment within Bolt Food across multiple markets. This position is based in Tallinn, Estonia and sits within the Merchant organization, focusing on global commercial leadership and operational excellence. Role overview This role defines and drives the segment strategy for Bolt Food’s Mid Market or Enterprise merchants. Responsibilities include setting performance targets, establishing commercial guidelines, and implementing improvements to support scalability across regions. The position oversees commercial benchmarks for top merchants and ensures that Account Management teams in each region use a consistent, data-driven approach. Key impact Lead commercial strategy for a segment representing approximately EUR 400M in annual GMV Influence revenue growth, investment decisions, and long-term profitability across Europe and Africa Shape the operational framework for regional teams, supporting commercial success at scale About Bolt Bolt serves over 200 million customers in more than 50 countries, making it one of the fastest-growing technology companies in Europe and Africa. The company values diversity and aims to create urban spaces that are more people-friendly. Team members work in an inclusive environment built on collaboration and shared goals.

Apr 24, 2026

Apply

Global Head of Operational Excellence, Rides

Bolt Technology OU

Full-time|On-site|London, United Kingdom; Tallinn, Estonia

Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your expertise will enable Bolt to expand seamlessly while minimizing complexity and costs. If you thrive on transforming strategic visions into practical, scalable solutions, this is the perfect opportunity for you!About Us:Bolt is one of the fastest-growing tech companies in Europe and Africa, boasting over 200 million users across more than 50 countries. Our success is driven by our incredible team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of their background.Our mission is to create urban spaces designed for people, not cars. We invite you to join us in making this vision a reality!Role Overview:As the Head of Operations Excellence, you will be tasked with establishing and scaling industry-leading operational standards throughout Bolt’s Rides business. You will be the architect of our operational systems, defining work procedures, performance metrics, and strategies to streamline processes as we enter new markets.Your role will involve translating multi-year strategic goals into actionable operational programs encompassing drivers, vehicles, and fleets. Collaborating closely with departments such as Product, Engineering, Growth Analytics, Finance, and Local Operations, you will drive significant enhancements in automation, cost-effectiveness, and overall execution quality within our core operational frameworks.Additionally, you will lead and mentor a high-performing Operations Excellence team, establish rigorous planning and governance standards within Central Operations, and ensure that global benchmarks are converted into precise, actionable guidelines for our local teams.

Mar 5, 2026

Apply

Associate Manager, Marketplace Operations

Bolt

Full-time|On-site|Tallinn, Estonia

Bolt is looking for an Associate Manager, Marketplace Operations, based in Tallinn, Estonia. This position focuses on managing Courier Delivery Time (CDT) for Bolt Food across more than 16 markets in Europe and Africa. Role overview The Associate Manager will blend hands-on data analysis with daily coordination among teams. Expect to work directly with SQL to explore data, identify trends, and uncover what drives performance in delivery times. Collaboration Success in this role depends on partnering with local, central, and product teams. By sharing insights and working together, you will help shape and implement changes that improve courier delivery efficiency. Key responsibilities Analyze operational data using SQL Identify factors affecting Courier Delivery Time Work with multiple teams to roll out improvements across Bolt Food’s markets

Apr 28, 2026

Apply

Store Operations Manager - Grocery & Retail

Bolt

Full-time|On-site|Tallinn, Estonia

Bolt is looking for a Store Operations Manager to drive operational excellence for Grocery and Retail merchants in Tallinn, Estonia. This position focuses on improving consistency and quality across store operations to deliver a smooth customer experience. Role overview This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges. What you will do Lead initiatives to ensure high-quality execution across Grocery and Retail merchants. Standardize operational practices, including store hours and holiday readiness. Enhance customer support and streamline refund processes. Create and implement SOPs to solve common operational issues and improve performance. Requirements Experience in store operations, grocery, or retail management. Strong ability to develop and standardize processes. Focus on delivering a seamless customer experience.

Apr 29, 2026

Apply

Airport Operations Leader

Bolt Technology OÜ

Full-time|On-site|Tallinn, Estonia

We are seeking a dynamic and results-oriented Airport Operations Leader to oversee Bolt’s global Airport Program. This program is a pivotal strategic area for Bolt, representing one of the highest-value demand use cases in our Rides division.With over 200 million users across more than 50 countries, Bolt is among the fastest-growing technology companies in Europe and Africa, and our success is driven by our talented workforce. We are committed to fostering an inclusive workplace that welcomes individuals of all backgrounds, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or ability.Our mission is to transform urban spaces to prioritize people over cars, and we invite you to join us in this endeavor!Your role will involve shaping the global airport strategy, leading cross-functional initiatives across over 50 markets, managing the performance of our top 30 priority airports, and enhancing long-term sustainability through partnerships, tenders, and operational excellence. As the owner of the Airports Global Business, you will be instrumental in providing transparency around overall expenditures, including incentives and branding, while guiding our path towards improved financial accountability and ROI-centric decision-making. This high-visibility position is tailored for a professional who excels at the convergence of strategy, execution, and stakeholder collaboration.

Mar 5, 2026

Apply

Global Merchant Operations Manager

Bolt

Full-time|On-site|Tallinn, Estonia

Join Bolt Food’s dynamic Merchant Operations team as a Global Merchant Operations Manager. In this pivotal role, you will spearhead performance enhancements across our European and African markets by fostering collaboration with both local and headquarters teams to achieve delivery targets.As part of a fast-paced and ever-evolving environment, you will be instrumental in shaping the Merchant Operations function, driving strategic initiatives that optimize efficiency and enhance service quality. We seek a proactive, data-oriented individual with a structured approach to problem-solving, exceptional attention to detail, and strong prioritization skills to manage diverse projects and stakeholders effectively.

Apr 13, 2026

Apply

Head of Store Operations for Grocery & Retail

Bolt

Full-time|On-site|Tallinn, Estonia

Bolt is looking for a Head of Store Operations (Grocery & Retail) to drive operational excellence in Tallinn, Estonia. This role shapes the foundation of Bolt’s marketplace, focusing on building and scaling store operations as the company continues rapid growth across Europe and Africa. With a customer base of over 200 million in more than 50 countries, Bolt relies on strong operational leadership to maintain high standards and deliver on its mission to transform urban spaces. The Head of Store Operations will play a key part in this journey, ensuring both merchants and customers receive outstanding service. Role overview Develop and execute operational strategies for the grocery and retail marketplace. Lead merchant onboarding and maintain high catalog quality. Enhance customer support processes and improve order reliability. Implement global merchant enablement strategies and scalable processes. Create playbooks and governance frameworks to meet and exceed operational KPIs. What you will bring Experience crafting and executing operational strategies in a marketplace or retail setting. Ability to develop processes that support merchant excellence and customer satisfaction. Strong leadership skills to guide teams and scale operations efficiently. Bolt values an inclusive workplace and welcomes individuals from all backgrounds. This position offers the chance to make a significant impact as the company continues to expand.

Apr 29, 2026

Apply

Treasury Operations Specialist

Wise

Full-time|On-site|Tallinn

Wise seeks a Treasury Operations Specialist based in Tallinn. This position plays a key part in managing daily treasury activities and ensuring financial processes remain efficient. The work directly supports Wise’s mission to make money transfers clearer and more affordable for customers. Role overview The Treasury Operations Specialist keeps core financial operations on track. Collaboration with teams across Wise is central to the role, especially when it comes to improving cash management and maintaining process efficiency. What you will do Oversee the day-to-day activities of treasury operations Work with other teams to enhance cash management practices Support the upkeep of efficient financial processes

Apr 27, 2026

Apply

Operations Coordinator at Bolt | Tallinn, Estonia

Bolt Technology OÜ

Full-time|On-site|Tallinn, Estonia

Bolt Technology OÜ is looking for an Operations Coordinator to support the daily operations of its stores in Tallinn. This entry-level position is well suited for recent graduates or those starting their careers who want to build experience in operations and logistics. Role overview The Operations Coordinator will help manage day-to-day store activities, contributing to the efficient running of operational processes. This role involves close attention to detail and a willingness to learn on the job. Who will thrive in this role Enthusiastic individuals eager to start or grow a career in operations People who enjoy working with logistics and process improvement Those who value teamwork and are motivated to support store success Location This position is based in Tallinn, Estonia.

Apr 22, 2026

Apply

Process Design & Enablement Specialist in People Operations

Konecranes

Full-time|On-site|Tallinn

Konecranes is looking for a Process Design & Enablement Specialist to join the People Operations team in Tallinn. The focus of this role is to enhance operational processes and help HR teams deliver effective service. Key responsibilities Collaborate with stakeholders throughout the company to identify opportunities for improved efficiency Simplify and streamline workflows to make daily tasks easier Assist in introducing new solutions and advancing process improvements Promote a culture of continuous improvement within People Operations Collaboration This position works closely with HR colleagues and other departments to understand needs and help implement practical changes in everyday operations.

Apr 22, 2026

Apply

Senior Program Manager, Driver & Marketplace Operations

Bolt

Full-time|On-site|Tallinn, Estonia

Join our dynamic Central Operations team as a Senior Program Manager, where your expertise will be pivotal in managing and scaling our Driver and Marketplace operations.At Bolt, we are proud to serve over 200 million customers across more than 50 countries, making us one of the fastest-growing tech companies in Europe and Africa. Our success is driven by our dedicated team and our commitment to inclusivity, ensuring everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, age, or disability.We strive to create cities that prioritize people over cars, and we need your skills to help us achieve this vision!

Mar 9, 2026

Apply

Operations Support Specialist at Marabu | Tallinn, Estonia

Marabu

Full-time|On-site|Tallinn, Harju County, Estonia

Role overview Marabu seeks an Operations Support Specialist in Tallinn to help keep airline operations steady and responsive. This position works closely with the Operational Control Center and other internal teams. Daily work centers on managing flights, responding to disruptions, and ensuring passengers receive attentive care. A strong foundation in aviation and a hands-on, practical mindset are essential for success in this role. Main responsibilities Coordinate airline operations with the Operational Control Center and Dispatch, prioritizing passenger experience and wellbeing, especially during irregular or disrupted operations. Monitor compliance with service agreements involving external providers. Evaluate the financial impact of operational choices, such as costs related to overnight accommodations, flight diversions, EU261 compensation, or leasing external ACMI aircraft. Manage administrative tasks, including email correspondence and preparing daily, weekly, and monthly reports. Provide rapid support during operational disruptions, collaborating with teams such as OCC, Crew Control, and MOCC. Develop quick, practical solutions for passengers facing delays, cancellations, diversions, or overbookings. Support airport stations in resolving passenger issues, including ticketing, immigration, or DCS system concerns. Contribute to the development of new processes and tools to improve team efficiency. Location This position is based in Tallinn, Harju County, Estonia.

Apr 24, 2026

Apply

Banking Operations Manager

Wise

Full-time|On-site|Tallinn

Role Overview Wise is looking for a Banking Operations Manager in Tallinn. This role leads a team dedicated to improving banking operations, with a strong focus on customer experience and regulatory compliance. What You Will Do Guide and support a team responsible for day-to-day banking operations. Work to streamline processes that impact both efficiency and customer satisfaction. Oversee risk management within banking operations and ensure compliance with relevant regulations. Contribute to the development and growth of Wise’s financial products and services.

Apr 20, 2026

Apply

Product Operations Specialist

Bolt

Full-time|On-site|Tallinn, Estonia

Bolt is looking for a Product Operations Specialist to join the Rides Product team in Tallinn, Estonia. This role focuses on optimizing product operations and making sure user feedback shapes product development. The Product Operations Specialist acts as a connector between product, data, and operations, helping the team scale processes for shipping, communication, and learning from users. Role overview This position serves as the operational backbone for the Rides team. The Product Operations Specialist manages stakeholder communications, turning complex product updates into clear, actionable information for teams across the company. The role involves designing and refining operational processes and tools, such as Jira and workflow systems, to help product teams work more efficiently. What you will do Streamline and improve product operations processes Translate product updates into clear communications for the company Design and maintain tools and workflows to support product teams Monitor driver and rider feedback channels to identify trends Turn raw user data into actionable insights for product development Work closely with Product Managers, Analysts, and teams in over 50 markets to ensure alignment About Bolt Bolt is a tech company serving more than 200 million customers across over 50 countries. The company is committed to building cities that put people before cars and values an inclusive workplace where everyone feels welcome, regardless of background.

Apr 21, 2026

Apply

KYC Operations Associate Analyst

Wise

Full-time|On-site|Tallinn

Wise seeks a KYC Operations Associate Analyst based in Tallinn to support its compliance work. This position plays a key part in verifying customer identities, maintaining accurate records, and ensuring customer data stays secure. The work contributes to meeting regulatory requirements and shapes the overall customer experience. Main responsibilities Review customer data to confirm identities and evaluate potential risks Coordinate with teams throughout Wise to keep KYC processes efficient Implement compliance checks that meet legal and regulatory guidelines Uphold high service standards by performing thorough reviews and maintaining accuracy What you bring Analytical thinking and problem-solving skills Close attention to detail Comfort working with data and compliance-related tasks Ability to work well with colleagues from various teams

Apr 23, 2026

Create account — see all 67 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.