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Experience Level
Senior
Qualifications
Proven experience in quality analysis or a related field. Strong analytical skills with a focus on customer insights. Excellent communication and interpersonal abilities. Ability to work collaboratively in a team-oriented environment. Familiarity with quality assurance methodologies and tools.
About the job
IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization.
Key responsibilities
Analyze customer feedback to spot patterns and highlight areas needing improvement
Carry out quality assessments at different customer touchpoints
Develop and put in place strategies that raise service standards
Share findings and insights to inform decisions about customer experience
Location
This position is located in Tokyo.
About IFS AB
IFS AB is a global leader in enterprise software with a commitment to delivering innovative solutions that drive business success. With a strong presence in Tokyo, we focus on enhancing customer experience and operational efficiency through our cutting-edge technology and dedicated team.
Join psicro as a Quality Assurance Auditor and play a vital role in ensuring the highest standards of quality and compliance. As a key member of our team, you will be responsible for conducting thorough audits and assessments of our processes and systems, identifying areas for improvement, and ensuring adherence to industry regulations. Your keen eye for det…
Join SQA Services, a premier provider of managed supplier quality services with nearly 30 years of experience in delivering audits, assessments, remote surveillance, corrective actions, remediation, inspections, and engineering solutions across diverse industries. Our extensive network of highly skilled professionals operates throughout the United States and in over 90 countries worldwide, ensuring swift on-site support at supplier locations. Our associates are seasoned quality assurance experts with unparalleled local knowledge, allowing us to represent our clients swiftly and efficiently. We are currently seeking a dedicated Pharmaceutical Quality Auditor for a contract role, where you will be responsible for conducting supplier quality audits at various locations across Japan. Each audit typically spans 1 to 2 days, and you will have the flexibility to accept or decline assignments based on your availability.
Join SQA Services, a premier provider of managed supplier quality services for nearly 30 years. We specialize in delivering comprehensive audits, assessments, and inspections across various industries, leveraging a global network of highly skilled quality assurance professionals. Our team offers unparalleled expertise and local knowledge, ensuring swift and efficient support to our clients in over 90 countries. We are currently seeking a detail-oriented Pharmaceutical Quality Auditor for a contract role. In this position, you will conduct supplier quality audits at various locations throughout Japan. Each audit generally lasts between 1-2 days, and you will have the flexibility to accept or decline assignments based on your availability.
Join drivemode as a Quality Assurance Engineer and play a key role in ensuring the highest standards of software quality. You will be responsible for developing and executing test plans, identifying software defects, and collaborating closely with developers to enhance product functionality and performance.
About Woven by ToyotaWoven by Toyota is at the forefront of Toyota's transformative journey into a future-focused mobility company. With a commitment to innovative solutions that prioritize human needs, we aim to redefine mobility and its role in society.Our initiative revolves around four central pillars: AD/ADAS for autonomous driving and driver assistance technologies; Arene, our cutting-edge software development platform for next-generation vehicles; Woven City, a pioneering testbed for mobility solutions; and Cloud & AI, which supports our digital infrastructure. Together, we are dedicated to achieving a bold vision: eliminating accidents and fostering enhanced well-being globally.=========================================================================TEAMThe Global Quality Assurance (GQA) team, a vital part of the Product Quality department, plays a crucial role in maintaining software quality for safe mobility solutions across Woven by Toyota, Toyota Motor Corporation, and its affiliates. Our goal is to deliver high-quality, secure software that supports Toyota's transition into a software-centric automotive manufacturer.The GQA team develops standards for audits and assessments, formulates audit plans, and carries out evaluations. Become part of a dedicated group committed to ensuring software safety and quality within the automotive domain.You will report to the head of the Process Management (PM) team within GQA and work on a hybrid schedule, spending 3 or more days in the office.WHO ARE WE LOOKING FOR?As the landscape of embedded software evolves rapidly, particularly with the integration of AI, we seek talented individuals to join our team as tool experts. You will be pivotal in establishing qualification programs for modern development tools, including the Arene platform and AI technology, facilitating the creation of integrated, software-driven experiences. Your contributions will align with Toyota's commitment to quality and efficiency, fostering the development of better vehicles that grow with our customers, moving us closer to a future without accidents.
rapyuta robotics is expanding its Engineering team in Tokyo to support the needs of enterprise clients as they move from small robot deployments to large, coordinated fleets. The company develops advanced logistics automation using its cloud robotics platform, rapyuta.io. Role overview The Quality Assurance Architect - Robotics & Automation will shape and manage the entire QA ecosystem for robotics and automation projects. This includes designing test strategies, building and maintaining test infrastructure, and driving automation efforts. The role involves close collaboration with multiple agile teams to ensure quality governance is consistent and effective. What you will do Design and oversee the quality assurance ecosystem, including test strategy, infrastructure, and automation for robotics and automation systems. Integrate QA processes with CI/CD pipelines to support continuous delivery and maintain high standards across teams. Work directly with both real and simulated robots, verifying reliable operation in both production and testing scenarios. Develop scalable testing frameworks tailored to the unique needs of robotics and automation. Lead initiatives to embed quality considerations throughout all stages of the product lifecycle. Who thrives here This position fits QA professionals who are comfortable working where software, hardware, and systems engineering meet. Building cohesive workflows and ensuring quality at scale are central to success in this role. Location Tokyo, Tokyo, Japan
Join Mujin, a pioneer in industrial robotics with our innovative operating system, MujinOS. Our technology integrates real-time digital twins to streamline equipment orchestration, enabling fully autonomous operations.Central to our mission is Machine Intelligence (MujinMI), which utilizes advanced perception, planning, and control algorithms to address complex automation challenges.Trusted by leading global enterprises, we are transforming supply chain efficiency. With our headquarters in Japan and expanding teams in China, the U.S., and Europe, we welcome you to a vibrant environment where you can influence the future of automation.What We're Looking ForAs the Quality Assurance Manager, you will be instrumental in upholding the reliability and performance of the Mujin Controller and Mujin Pendant. Your role will involve working with cross-functional teams to develop and enhance quality assurance frameworks, identify and rectify defects, and continually improve product quality. A comprehensive understanding of embedded systems—encompassing both hardware and software—is essential for delivering top-tier solutions. You will also serve as a primary liaison among Mujin's global teams, including Mujin Europe and Mujin US, ensuring uniform quality standards across all regions. By promptly addressing local challenges and disseminating best practices, you will contribute to maintaining high levels of customer satisfaction worldwide.Key Responsibilities1. Lead quality assurance initiatives throughout the entire product lifecycle, from inception to deployment.2. Develop and implement quality control processes and KPIs (e.g., FPY) to assess and enhance product performance.3. Maintain and analyze quality databases to identify trends and opportunities for improvement.4. Establish and uphold QA policies and procedures to guarantee consistent standards.5. Supervise manufacturing and quality documentation to ensure traceability and compliance.6. Conduct root cause analysis and corrective actions to resolve quality issues effectively.
About Us 2K, a subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), is a leading global video game publisher headquartered in Novato, California. Established in 2005, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio of titles developed by some of the most renowned game studios globally. Our talented teams are responsible for creating iconic franchises across various genres, including sports, action, role-playing, and strategy. As a part of the 2K family, you will work alongside passionate engineers, marketers, artists, and writers who are committed to pushing the boundaries of entertainment. Our acclaimed titles, such as NBA® 2K, BioShock®, and Borderlands®, continue to inspire gamers worldwide. At 2K, we foster an inclusive environment that encourages creativity and innovation, welcoming applicants from all backgrounds to join us in shaping the future of gaming. Our Commitment We are an equal opportunity employer dedicated to promoting diversity and inclusion within our workforce. We provide reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you require assistance, please reach out to us.
Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world's most trusted driver. Originating as the Google Self-Driving Car Project in 2009, we have been committed to developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and prevent the tragic loss of lives in traffic accidents. The Waymo Driver powers our fully autonomous ride-hail service, and its applications extend across diverse vehicle platforms and use cases. With over ten million rider-only trips completed, our system has autonomously navigated more than 100 million miles on public roads and tens of billions in simulated environments across 15+ U.S. states.The Software Quality Operations (SWQOps) team plays a pivotal role in safeguarding the safety, reliability, and quality of the Waymo Driver. Our aim is to construct an adaptable and scalable operation, increasingly driven by AI, to provide essential insights necessary for the confident deployment and expansion of Waymo's autonomous vehicle services. In this hybrid position, you will report directly to our Program Manager.Why This Team is Integral to Waymo's Growth:Waymo is experiencing extraordinary expansion, targeting to enter approximately 20 new cities by the end of 2026 and launching new vehicle platforms. SWQOps, particularly our Technical Specialists, are vital in facilitating this growth, ensuring safe and efficient scaling. Our responsibilities include:Advancing a single, automated, end-to-end machine learning flywheel for the entire Waymo Driver. This successful flywheel will serve as the central engine for technology scaling, enabling quicker operational design domain (ODD) expansion, faster resolution of driving issues, and significantly reducing engineering efforts for maintaining and enhancing the driver.Mitigating Risks in New Deployments: By performing meticulous triage of driving events, discovering issues, and conducting continuous field monitoring, SWQOps delivers early warnings and crucial insights. This proactive approach to issue detection ensures operational resilience and safety, especially as Waymo enters new cities and scales platforms like W12.Facilitating Market Entry: Our team is intricately involved in every phase of Waymo's market entry strategy, from city evaluations (OK2Plan) to operational scaling (OK2Scale). We provide essential data analysis, policy formation, and quality assurance to eliminate obstacles in critical milestones, preventing delays in market expansion.Enhancing Engineering Velocity: By managing essential tasks such as performance evaluations, in-depth issue analysis, and data set curation, ...
About Woven by ToyotaWoven by Toyota contributes to Toyota's transformation into a mobility company that emerges once in a century. Inspired by our history of continuous invention for others, our mission is to redefine mobility and expand how it contributes to society, consistently challenging the norms of mobility through innovations that prioritize humanity.Our activities are centered around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene, a vehicle software production platform for Software Defined Vehicles (SDV), Woven City, our mobility testing course, and Cloud & AI, which supports a collaborative infrastructure. These teams work in unison to realize a society with zero accidents and the mass production of happiness.=========================================================================About the TeamThe Global Safety and Quality team ensures that the technical development across Woven by Toyota complies with safety, security, and quality standards in accordance with domestic and international regulations, as well as Toyota Group's internal standards. In this role, you will act as a quality expert for AI technology, effectively integrating the latest industry standards and best practices into the development process, driving the creation of high-quality and safe AI technologies. You will play a vital role in ensuring that AI technologies are safely integrated into vehicles and delivered as reliable products to our customers, collaborating with specialized teams across requirements definition, design, verification, tools development, and product quality management.
Join QIMA as an Ethical Auditor, where you will play a pivotal role in ensuring compliance with ethical standards across our supply chains. You will be responsible for conducting thorough audits, identifying areas for improvement, and collaborating with various stakeholders to enhance our ethical practices. This is an exciting opportunity for those passionate about ethics and sustainability in business.
About Woven by ToyotaWoven by Toyota is contributing to Toyota's transformation into a mobility company for the next century. Inspired by our history of continuous invention for others, our mission is to redefine mobility and expand its contributions to society, challenging conventional notions with innovations that prioritize human experience.We operate around four pillars: Autonomous Driving and Advanced Driver Assistance Systems (AD/ADAS), Arene—our vehicle software production platform for Software Defined Vehicles (SDV), Woven City—the mobility testing course, and the Cloud & AI digital infrastructure that supports our collaborative foundation. Together, these teams work toward the realization of a 'zero-accident society' and the 'mass production of happiness.'=========================================================================About the TeamThe Global Quality Assurance (GQA) team plays a vital role in ensuring the quality of software for safe mobility services across Woven by Toyota, Toyota Motor Corporation, and its affiliates.Our mission is to deliver software that embodies safety, security, and high quality, contributing to Toyota's evolution into a software-driven automaker.The GQA team is responsible for establishing standards for audits and evaluations, planning audit activities, and executing various assessment tasks. We welcome professionals passionate about enhancing software safety and quality who aspire to contribute to the automotive industry.This position reports directly to the head of the Process Management (PM) team within GQA and follows a hybrid work model with at least three days in the office.QualificationsDue to the rapid development and utilization of AI, software development is undergoing significant changes and will continue to evolve. Our Arene platform combines decades of manufacturing expertise with the latest software technologies. By redefining tools related to AI and integrating them, we enable a cohesive, software-driven experience that produces 'better cars' synonymous with Toyota's quality and efficiency. We aim to grow with our customers and bring the world closer to a zero-accident future.We seek exceptional talent suitable for an expert role in enhancing quality from a tools perspective, focusing on Software Development Kits (SDKs) for SDVs and software verification and validation tools. This role involves establishing quality-related organizational processes and environments that support SDK and toolchains and conducting audits and evaluations.We value not just experience in systems or software development but also the passion and commitment to construct quality-centric processes that ensure our Arene platform meets customer expectations.Thus, we require engineers with the following capabilities:・Ability to derive optimal solutions considering diverse perspectives・Deep knowledge in quality assurance, enabling effective negotiation with the team・Ability to build strong relationships with team members and stakeholders・Continuous improvement of software quality through audits and evaluations from a tool certification perspective
Full-time|JPY 3.5M/yr - JPY 4M/yr|Hybrid|Shinjuku-ku, Tokyo, Japan
Role Overview The Final Eye Specialist (Quality Assurance Specialist) at TransPerfect works at the heart of quality control. This role is based in Shinjuku-ku, Tokyo, Japan. The specialist reviews documents at the final stage, making sure every detail meets both TransPerfect’s standards and specific client requirements. Attention to detail, time management, and clear communication with production teams are essential for success in this position. Main Responsibilities Check projects throughout their lifecycle to confirm they meet TransPerfect’s quality standards. Study and follow client specifications closely to ensure expectations are met. Proofread documents thoroughly, verifying accuracy in names, numbers, grammar, punctuation, and compliance with client guidelines. Use reference materials such as style guides, glossaries, and other documentation to support quality checks. Work with Project Managers to clarify project details and client needs. Offer constructive feedback and document any issues in Compliance Reports for Project Managers. Deliver completed projects through the client’s preferred platform, making sure all required files are included. Take on additional tasks as assigned by management.
Join Woven by ToyotaWoven by Toyota is at the forefront of Toyota’s transformative journey into a cutting-edge mobility company. Driven by a commitment to innovation that benefits society, our mission is to redefine mobility through human-centered design, enhancing its meaning and societal impact.Our initiatives are anchored in four key areas: Autonomous Driving/ADAS, encompassing our advanced driving technologies; Arene, our software platform for vehicles; Woven City, a dedicated testing ground for mobility solutions; and Cloud & AI, the digital backbone of our collaborative framework. Our collective aim is ambitious: to create a world free from accidents and to promote well-being for everyone.=========================================================================TEAMWe are looking for a skilled AI/ML Quality Engineer to join our Global Safety and Quality team. This role is pivotal in ensuring that all technological outputs across Woven by Toyota align with safety, security, and quality standards as set by regulations, international guidelines, and internal Toyota policies. As an AI quality expert and a second line of defense, you will be responsible for seamlessly incorporating industry best practices and standards into the development of AI technologies. Collaboration will be key, as you will work closely with various teams, including requirements, architecture, verification & validation (V&V), tooling, and product integrity, to guide the creation of high-quality, safe, and secure AI systems. This position is essential for ensuring that our AI-driven solutions are effectively integrated into vehicles and delivered to our customers while meeting exceptional quality standards.
About moomooAs a proud member of the NASDAQ-listed Futu Holdings Limited, we combine stability and reliability with advanced financial technology to deliver the next-generation financial information and online trading app, 'moomoo'.Futu Group, a leading online securities provider in Hong Kong, offers the 'FUTUBULL' platform, which is used by approximately 40% of adults in Hong Kong. 'moomoo' was created as its international counterpart.Our app provides access to various financial and investment information, traditionally available only to professional investors, serving over 25 million users across seven countries and establishing a disruptive presence in the investment landscape.In October 2023, we launched our Japanese version of the 'moomoo' app with 24/7 trading for U.S. stocks, leading to a surge in new users! In 2024, we will expand our offerings to include various trading services such as Japanese stocks, marking our full entry into the online securities business.By 2026, we aim to further enhance our established foundation and solidify our market position.In the midst of rapid business and product growth, we urgently need to strengthen our corporate structure. We are looking for individuals to join us in creating the most engaging and innovative online securities platform!Our Purpose: Make investing easier and not alone.Our Vision: To become an influential global financial services platform.Our Values: Integrity, Efficiency, Service, Excellence.
Join Sirtex Medical as a Quality Officer in Tokyo, where you will play a pivotal role in ensuring compliance with regulatory standards and enhancing the quality of our medical products. You will oversee quality operations, implement rigorous quality assurance protocols, and collaborate with various departments to maintain high standards. This position offers the opportunity to make a significant impact in the healthcare sector.
Job PurposeThe Quality Manager will spearhead the establishment of a culture centered around quality and service excellence throughout the hotel, guaranteeing adherence to Fairmont brand standards and luxurious expectations. This pivotal role encompasses the oversight of quality assurance initiatives, including LQA, brand compliance audits, and the evaluation of guest experience performance. Collaborating closely with department heads and the Learning & Development team, the Quality Manager will facilitate ongoing improvements and structured training programs aimed at enhancing service consistency, product quality, team performance, and overall guest satisfaction.Primary ResponsibilitiesDevelop and implement an effective Quality Assurance framework aligned with Fairmont brand standards.Lead and coordinate all internal and external quality audits, such as LQA and brand audits.Design a robust on-property self-assessment program, ensuring departmental accountability for monthly quality reviews.Conduct regular self-audits and follow-up assessments to maintain compliance and foster continuous improvement.Utilize audit results, guest feedback, and operational performance data to identify quality gaps and opportunities for enhancement.Aggregate and analyze Voice of Guest data from various sources, presenting trends to the Executive Committee.Advocate for guest insights during daily operational meetings, emphasizing key concerns and performance metrics.Prepare and deliver comprehensive quality performance reports to the Hotel Manager and Executive Committee.Collaborate with department heads to drive corrective and preventive action plans.Ensure the execution of brand standards across all hotel areas, maintaining expected luxury levels in guest experience and product quality.Act as a secondary escalation point for complex guest concerns when necessary.Monitor service recovery trends and assist operational teams in enhancing recovery effectiveness through the Own It program.Co-chair the Service Excellence Committee, consolidating feedback and leading monthly reviews with key department heads.Ensure daily departmental briefings reinforce operational priorities, service standards, and quality focus.Creatively promote LQA and Fairmont service standards to ensure hotel-wide awareness and compliance.Conduct regular competitor assessments and mystery shopping to identify service enhancement opportunities.
At Veeva Systems, we are united by our mission to revolutionize the life sciences industry through innovative cloud solutions. As a trailblazer in the sector, we empower companies to expedite the delivery of therapies to patients. Recently recognized as one of the fastest-growing SaaS enterprises, we achieved over $2 billion in revenue last fiscal year, with promising growth on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—are deeply ingrained in our culture. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.Join us on our journey to transform the life sciences landscape and create a meaningful impact in our communities.The RoleAs a Quality Solution Consultant at Veeva, you will play a vital role within our sales team, collaborating closely with Market Strategists and Account Partners as a product expert throughout the sales process. Your responsibilities will include delivering consultative discussions, engaging demonstrations, and facilitating conference room pilots tailored to the specific needs of Veeva’s customers and prospects. You will work diligently to identify customer requirements, customize presentations to showcase how our solutions can address these needs, and navigate any objections or challenges that may arise during the process.
Join our dynamic team at Fusion Consulting as a SAP Quality Management Consultant. In this pivotal role, you will leverage your expertise in SAP Quality Management to optimize and enhance our clients' quality assurance processes. You will work closely with cross-functional teams to ensure the highest quality standards are maintained throughout the project lifecycle.
Role overview IFS AB seeks a Senior Quality Experience Analyst to join the team in Tokyo. The role centers on enhancing the quality of customer interactions and strengthening service delivery across the organization. Key responsibilities Analyze customer feedback to spot patterns and highlight areas needing improvement Carry out quality assessments at different customer touchpoints Develop and put in place strategies that raise service standards Share findings and insights to inform decisions about customer experience Location This position is located in Tokyo.
