Senior RAID Support Engineer

AdvansysCairo, Cairo Governorate, Egypt

On-site Full-time

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Experience Level

Senior

Qualifications

Requirements:Familiarity with big data technologies (e.g., Hadoop, Kafka, etc.). Experience with Linux systems. Knowledge of data warehousing and data storage solutions. Experience in generating automated reports and performance metrics. Prior involvement in customer-facing support roles or IT support engineering.

About the job

Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.

Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.

Job Responsibilities:

Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.
Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.
Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.
Conduct root cause analysis for recurring issues and offer long-term solutions.
Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.
Automate common support tasks using Python scripting and SQL automation.
Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.
Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.
Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.
Assist with deployments and system upgrades to minimize disruptions to ongoing operations.

About Advansys

Advansys is a dynamic technology solutions provider committed to enhancing business processes through innovative and sustainable solutions. With a strong focus on technology and a diverse range of services, we empower enterprises to modernize their operations and improve customer interactions.

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