Senior Service Operations Analyst

ExperianHeredia

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Senior

Qualifications

Proven experience in service operations analysis or a related field. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent problem-solving skills and attention to detail. Effective communication skills and ability to work collaboratively in a team environment. Bachelor's degree in Business Administration, Operations Management, or a related field preferred.

About the job

Your expertise will contribute to shaping our service strategies and improving customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices.

About Experian

Experian is a global leader in data analytics and decisioning. Our mission is to help individuals and businesses manage their finances and enhance their creditworthiness. With a strong commitment to innovation and customer-centric solutions, we empower our clients to make informed decisions based on accurate data insights.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 82 Jobs

Search for Business Operations Analyst

82 results

Select all on this page (20)

Apply

Senior Salesforce Business Analyst

Omnidian

Full-time|On-site|Costa Rica

Role Overview Omnidian is looking for a Senior Salesforce Business Analyst based in Costa Rica. This role focuses on improving how the company uses Salesforce to support business operations and strategic projects. The analyst will assess business needs, document clear requirements, and help ensure Salesforce solutions support company objectives.

Apr 17, 2026

Apply

Senior Service Operations Analyst

Experian

Full-time|On-site|Heredia

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices.

Apr 30, 2026

Apply

Senior Business Analyst at Experian | Heredia

Experian

Full-time|On-site|Heredia

Join Experian, a global leader in data analytics and information services, as a Senior Business Analyst. In this role, you will utilize your analytical skills to identify business needs, develop strategies, and improve operational efficiencies. You will work closely with stakeholders to gather requirements, conduct data analysis, and deliver actionable insights that drive decision-making.

Apr 30, 2026

Apply

Senior Product Business Analyst

Tebra

Full-time|On-site|Heredia, Heredia, Costa Rica

Tebra communicates exclusively with candidates through official channels, such as email addresses ending in @tebra.com, @patientpop.com, or @kareo.com, and via our applicant tracking system, Greenhouse. We prioritize your privacy and will not request sensitive personal information through social media or text messages. Please note that we do not conduct interviews via instant messaging.About the RoleTebra is looking for an experienced Senior Product Business Analyst to enhance our product analytics initiative, facilitating agile and informed decision-making across our platform teams. You will serve as the vital link between data insights and strategic decision-making by converting complex product usage metrics into straightforward, actionable insights that will influence our roadmap strategy, feature adoption, and drive product innovation.Your Area of FocusDevelop and refine Tebra’s product performance metrics and reporting framework to maintain visibility into active usage (DAU/MAU) and feature adoption.Act as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that inform roadmap prioritization.Produce leadership-ready analyses and Tableau dashboards that shape decision-making and track progress towards product objectives.Create and manage scalable SQL models in Snowflake that enable self-service analytics and reliable product reporting.Establish consolidated reporting standards to provide a coherent view of the user journey across Product, Engineering, and Finance.Collaborate closely with cross-functional analysts in Customer Success, Growth, and Finance to derive insights linking product usage to business metrics such as retention, expansion, and pricing strategies.Develop and maintain a thorough data dictionary for the product analytics function to promote data literacy throughout the organization.

Mar 16, 2026

Apply

Business Analyst at Experian | Heredia

Experian

Full-time|On-site|Heredia

Role Overview Experian is seeking a Business Analyst in Heredia. This position focuses on analyzing business processes and finding ways to improve them. The Business Analyst provides insights that support strategic decision-making across the company. What You Will Do Review and analyze existing business processes Identify areas where improvements can be made Deliver clear, actionable insights to support strategy Work closely with teams across different departments Help ensure solutions align with client and stakeholder needs Collaboration This role involves frequent interaction with cross-functional teams to make sure business solutions are effective and relevant.

Apr 15, 2026

Apply

Business Operations Coordinator

Pavago

Full-time|Remote|Remote — Costa Rica

Pavago is looking for a Business Operations Coordinator to help strengthen daily operations and support company goals. This fully remote role is open to candidates based anywhere in Costa Rica. Role overview This position focuses on improving operational processes and assisting with business initiatives. The coordinator will work closely with team members to help ensure smooth workflows and contribute to ongoing projects. Location This is a remote role. Applicants must reside in Costa Rica.

Apr 29, 2026

Apply

Lead Business Intelligence Analyst

Encora

Full-time|Hybrid|Costa Rica

Location: Costa RicaWork Mode: Hybrid Role overview The Lead Business Intelligence Analyst at Encora guides the design, development, and upkeep of advanced software solutions. This position works closely with teams across the company to understand business needs and turn them into scalable, efficient applications. Oversight of technical projects, mentoring junior engineers, and improving development practices are central to this role, all to ensure the delivery of reliable, high-quality systems. What you will do Design and maintain analytical models that track device lifecycle, app usage, monetization performance, and customer engagement, with a focus on data accuracy and consistency. Take ownership of KPI frameworks and executive dashboards using Apache Superset, creating clear metric definitions and a trusted single source of truth. Work with Product, AdOps, Sales, Operations, and Engineering teams to turn complex data into strategic insights and actionable recommendations. Lead business intelligence projects such as improving data quality, optimizing data pipelines, conducting advanced analyses (including cohorting, churn, lifetime value, and auction funnel diagnostics), and mentoring analysts.

Apr 29, 2026

Apply

Lead Business Intelligence Analyst

Encora

Full-time|Hybrid|Costa Rica

Encora is hiring a Lead Business Intelligence Analyst based in Costa Rica. This position centers on building and maintaining software solutions that support data-driven decision making across the organization. Role overview The Lead Business Intelligence Analyst designs, develops, and maintains software applications that translate business needs into actionable tools. The role involves close collaboration with cross-functional teams to ensure solutions are both scalable and efficient. Leading technical projects is a core responsibility, as is providing guidance to junior engineers. What you will do Design and develop software applications that support business intelligence initiatives Maintain and enhance existing systems to ensure reliability and performance Work with teams across the company to translate business requirements into technical solutions Guide and mentor junior engineers on best practices Continuously improve development processes to deliver dependable results

Apr 29, 2026

Apply

Professional Services Operations Analyst - Remote in Costa Rica

Smartsheet Inc.

Full-time|Remote|San Jose, CR

For over two decades, Smartsheet has empowered individuals and teams to achieve their goals—whatever they may be. From efficient work management to innovative, scalable solutions, we’ve consistently embraced a flow-driven approach. Our tools are designed to help teams automate tedious tasks, reveal valuable insights, and scale operations intelligently. More than just tools, we’re creating an environment where creativity thrives, enabling you to think big, take decisive action, and unlock work that truly matters. It’s at the intersection of challenge and purpose, where passion evolves into progress, that we experience the magic of meaningful work every day.Smartsheet is looking for a Services Operations Analyst to take ownership of specific aspects of Professional Services Operations while assisting with broader initiatives guided by senior team members. This position operates with a moderate level of autonomy, manages intricate operational tasks, and acts as a primary resource for standard to semi-complex inquiries, while directing highly complex or unconventional issues to the Sr. Services Operations Analyst or Manager.This position reports to the Sr. Manager of Services Operations (US). This role is open for remote work within Costa Rica. Candidates must be residents of Costa Rica.

Feb 25, 2026

Apply

Senior Revenue Operations Analyst | Remote in Costa Rica

SingleStore

Full-time|Remote|Costa Rica

Join SingleStore as a Senior Revenue Operations Analyst and take charge of the operations for our top-of-funnel revenue business. In this pivotal role, you will collaborate closely with Marketing, Sales, Business Development, and various cross-functional teams, including Finance. As a vital member of our Go-To-Market (GTM) Operations team, you will manage the data, insights, and processes that empower and optimize our Marketing-to-Sales Development Representative (SDR)/Business Development Representative (BDR) funnel, from lead creation to opportunity.The ideal candidate will analyze funnel performance, enhance lead management and routing, elevate conversion rates at every stage of the top-of-funnel process, and guarantee data integrity across our GTM systems. This is a highly visible, hands-on role suited for a data-driven individual eager to contribute to scaling the revenue engine of a high-growth company.

Apr 3, 2026

Apply

Business Support Analyst - Remote (Costa Rica and Peru)

TechBiz Global

Contract|Remote|Remote job

Join TechBiz Global, a leader in recruitment services for top-tier clients. We are currently on the lookout for a talented Business Support Analyst to become an integral part of our client's dynamic team. If you aspire to thrive in an innovative environment and make a meaningful impact, this opportunity may be the perfect match for you.Role OverviewThe Business Support Analyst – Client Focus will play a crucial role in assisting various teams with the implementation and management of client initiatives and incidents. This position is vital for ensuring the smooth and controlled delivery of all changes through the Release Management process, while upholding high standards of quality and client satisfaction.Key ResponsibilitiesEstablish and nurture relationships with clients and key personnel.Act as the main point of contact for assigned clients, managing client expectations and requests.Oversee client meetings related to deliverables or incidents.Handle client requests in a timely and cost-effective manner, adhering to client SLAs.Take ownership of the progress and resolution of assigned support issues.Collaborate with delivery teams to gather requirements for change requests.Serve as a functional reference and mentor for team members.In this capacity, the analyst guarantees that clients receive exceptional service with minimal escalations, acting as a trusted liaison between the client and the broader teams. All tasks must be executed efficiently, focusing on meeting client expectations and contractual obligations.

Feb 24, 2026

Apply

Pricing Analyst

Cynet Corp

Full-time|Remote|Remote — Costa Rica

Role overview Cynet Corp is looking for a Pricing Analyst to join the team remotely from Costa Rica. The position centers on evaluating pricing strategies and keeping a close eye on market trends. This work supports the ongoing refinement of the company's pricing framework. What you will do Analyze pricing data and track market trends to inform business decisions. Collaborate with teams across Cynet Corp to help maintain competitive pricing. Contribute to aligning pricing methods with the company's broader goals. Location This is a remote role open to candidates based in Costa Rica.

Apr 22, 2026

Apply

Senior Financial Analyst

Experian

Full-time|On-site|Heredia

Experian is seeking a Senior Financial Analyst in Heredia to support financial strategy and analysis across the organization. This position plays a key role in shaping decision-making by working closely with teams from different departments. What you will do Collaborate with cross-functional teams to deliver financial insights that support business goals Lead financial forecasting, manage budgets, and prepare detailed reports Analyze complex financial data to identify trends and areas for improvement Present findings and recommendations to senior management Role overview This role centers on providing accurate financial analysis and reporting. By interpreting data and highlighting opportunities for growth, the Senior Financial Analyst helps ensure alignment with Experian's corporate objectives.

Apr 28, 2026

Apply

Senior Accounting Analyst – Revenue

Experian

Full-time|On-site|Heredia

Join Experian as a Senior Accounting Analyst – Revenue, where you will play a vital role in managing and analyzing revenue streams. This position demands a keen analytical mind and deep understanding of accounting principles to provide insights that drive our financial strategies.

Mar 31, 2026

Apply

Contable Analyst

Grupo Mariposa

Full-time|On-site|San José

Join our dynamic team at Grupo Mariposa as a Contable Analyst. In this role, you will be responsible for maintaining accurate financial records, preparing reports, and ensuring compliance with accounting principles. Your analytical skills will contribute to optimizing our financial processes and supporting strategic decision-making.

Nov 21, 2025

Apply

Business Development Representative

rehire

Full-time|Remote|San Jose

Role:We are seeking a dynamic and results-oriented Business Development Representative to spearhead the growth of a Human Resources software company in Central America, specifically in San Jose, Costa Rica.This position involves building the market from the ground up, generating new business opportunities with medium and large enterprises. We are looking for a professional who can forge strong relationships, identify genuine client needs, and propose valuable solutions based on SaaS technology.Responsibilities:Lead the prospecting and development of new clients from scratch through various digital channels (LinkedIn, calls, emails, events).Manage the complete consultative sales cycle, from initial contact to closing.Generate effective meetings that provide value and address specific client needs.Utilize and keep the CRM (HubSpot or others) updated.Prepare commercial proposals and consultative presentations.Represent the company at industry events and conferences.Adapt commercial strategies to the cultural nuances of the region.Requirements:Degree in Business Administration, Marketing, or related fields.3+ years of experience in B2B business development and consultative sales.Experience selling SaaS or ERP products, preferably in HR environments.Proficiency in prospecting tools such as LinkedIn Sales Navigator, Apollo, or recognized CRMs.Advanced communication, negotiation, and presentation skills.Self-driven, organized, and results-oriented profile.About the Position:Contractor modality: 100% remote.Work schedule: Monday to Friday, from 8:00 AM to 6:00 PM (San Jose Time Zone).Salary in USD + attractive commissions.Excellent work environment, creative projects, and continuous learning opportunities.Training and certifications from Google and Meta during working hours.

Nov 10, 2025

Apply

Senior Performance Analyst - Paid Social

Power Digital Marketing

Full-time|Remote|Remote - Costa Rica

Join our dynamic team at Power Digital Marketing as a Senior Performance Analyst specializing in paid social media strategies. In this role, you will leverage your analytical skills to drive performance and optimize campaigns across various social platforms. You will be responsible for analyzing data, creating insightful reports, and developing strategies to maximize ROI for our clients.

Apr 30, 2026

Apply

Pricing Analyst

Careers Activate Talent

Contract|Remote|Remote — Costa Rica

Position: Pricing Analyst Type of Contract: Independent Contractor Working Hours: Monday to Friday Enjoy the flexibility to work remotely from anywhere in the world and become part of the #remoteworkrevolution!About UsWe are a dynamic, rapidly expanding online retailer at the forefront of the automotive industry, revolutionizing how consumers purchase tires and wheels. Our mission focuses on enhancing customer satisfaction through competitive pricing and innovative solutions. Join us as we aim to disrupt the automotive aftermarket sector and deliver exceptional value to customers across the nation.Role Overview:In the role of Pricing Analyst, you will be instrumental in formulating and implementing pricing strategies that drive profitability and maintain our competitive edge in the market. Collaborating with cross-functional teams—including Finance, Supplier Success, and Marketing—you will ensure our pricing strategies align with business goals and market dynamics. This position demands strong analytical capabilities and the skill to communicate findings effectively.Key Responsibilities:Collaborate with finance, marketing, and supplier success teams to develop pricing strategies that align with business objectives and market conditions.Perform in-depth analysis of large datasets using SQL and Looker to evaluate historical pricing, cost structures, and market trends.Build sophisticated financial models to assess the impact of pricing modifications on revenue, margins, and overall profitability.Ensure accurate integration of cost components and market variables in pricing decisions.Monitor the financial performance of pricing strategies, providing recommendations for optimization based on outcomes.Support cross-functional initiatives by presenting data-driven insights and clearly communicating financial implications.Implement and uphold rigorous data validation practices to ensure the integrity of pricing data.

Oct 7, 2025

Apply

Production Analyst

Grupo Mariposa

Full-time|On-site|Lourdes

About the Role Grupo Mariposa is looking for a detail-focused Production Analyst to support ongoing improvements in our production operations in Lourdes. This position works closely with the production team to identify ways to boost efficiency and maintain high quality standards. What You'll Do Analyze production data to spot trends and areas for improvement Support efforts to streamline processes and increase productivity Help ensure production meets quality benchmarks Contribute insights that guide operational decisions Location This role is based in Lourdes.

Apr 17, 2026

Apply

Senior Commissions Analyst

Experian

Full-time|On-site|Heredia

Join Experian as a Senior Commissions Analyst, where you will leverage your analytical skills to optimize commission structures and ensure accurate compensation for our sales teams. You will work closely with finance, sales, and operations teams to enhance reporting processes and improve the overall effectiveness of our commission plans.This role offers an exciting opportunity to contribute to a data-driven culture and drive impactful decisions through analysis and insights. Your expertise will be critical in developing reports, analyzing trends, and providing recommendations to leadership.

Mar 25, 2026

Create account — see all 82 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.