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Senior Strategic Partner Manager

DoorDash, Inc.Chicago, IL
Hybrid Full-time $97.9K/yr - $144K/yr

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Experience Level

Mid to Senior

Qualifications

3+ years of experience in account management or a related field. Strong ability to empathize with customer needs and adapt strategies accordingly. Proficient in creating data-driven recommendations and conducting business reviews. Excellent problem-solving skills with a focus on operational efficiency.

About the job

Join our dynamic Outside Account Management team at DoorDash, where we are dedicated to enhancing our partnerships with merchants and driving growth on our platform.

About the Role

As a Senior Strategic Partner Manager, you will oversee ongoing relationships with our merchant partners, focusing on strategic growth and operational excellence. Your role will involve upselling additional services, facilitating business reviews, and providing insights to help merchants optimize their operations. You will work closely with various teams to ensure a seamless and rewarding experience for our partners, reporting directly to the Manager of Outside Account Management. This position is hybrid, blending in-office work, travel to meet with merchants, and remote work.

You Will

  • Manage a portfolio of top SMB restaurant partners nationwide, achieving and surpassing revenue targets.
  • Conduct quarterly business reviews to showcase successes and identify growth opportunities.
  • Proactively reduce churn and guide our partners towards expansion through DoorDash offerings.
  • Analyze performance data to enhance operational efficiency for merchants.
  • Collaborate with Product, Operations, and Sales teams to elevate the merchant experience.
  • Engage with C-suite decision-makers using insightful data and effective objection handling.

About You

  • You possess over 3 years of experience in a post-sales or account management role.
  • You demonstrate an understanding of customer needs, adapting strategies to enhance satisfaction, retention, and product adoption.
  • You are a proactive thinker who leverages data to create impactful recommendations and presentations.
  • You have a strong sense of urgency and a commitment to driving results.

About DoorDash, Inc.

DoorDash, Inc. is a leading technology company dedicated to connecting consumers with their favorite local businesses through an innovative platform. Our team is passionate about driving success for our partners and enhancing the customer experience.

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