Senior Technical Account Manager (EMEA) at Docker | England

Docker, Inc.England

Remote Full-time $100K/yr - $100K/yr

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Experience Level

Senior

Qualifications

QualificationsA minimum of 4 years in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), showcasing a successful history of managing and expanding high-value enterprise accounts. Proficient understanding of Docker technologies and a solid background in cloud architecture and containerization. Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders. Experience in leading cross-functional teams and driving customer success initiatives. Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing customer needs.

About the job

In the role of Senior Technical Account Manager, you will be an essential strategic partner and trusted advisor to our most intricate and high-value clients. Your goal will be to ensure their success with the Docker platform while architecting and guiding their long-term digital transformation strategies alongside their leadership. You will be the expert who influences the trajectory of their technical success by translating business objectives into significant, long-term technical roadmaps.

Key Responsibilities

Direct the strategic vision for several high-value enterprise accounts, fostering adoption and growth by aligning Docker's solutions with their long-term business goals.
Represent the voice of the customer for our product and engineering teams, gathering and prioritizing feedback from multiple accounts to impact the Docker product roadmap directly.
Conduct health assessments and maturity reviews of the platform, providing best practices regarding Dockerfiles, images, CI/CD, registry strategy, and governance of secure software supply chains.
Advise customers on AI-enhanced development workflows and operational governance, integrating Docker's AI capabilities into their broader platform strategy.
Design and implement intricate adoption plans that tackle essential technical and business challenges.
Lead and facilitate Strategic Business Reviews, showcasing a comprehensive overview of the customer's technical journey and illustrating the strategic value and ROI of their partnership with Docker to senior leadership.
Mentorship and guidance for junior TAMs, sharing best practices and contributing to the growth of the larger Technical Account Management team.

About Docker, Inc.

Docker, Inc. revolutionizes application development, empowering developers to create and innovate without hindrance. Our commitment to fostering a remote-first culture and our expansive global team allows us to cater to diverse client needs and enhance the developer experience at every turn. Join us and be part of shaping the future of technology.

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