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Senior Tier 2 Technical Support Specialist

RewindCanada - remote
Remote Full-time $2K/yr - $5K/yr

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Experience Level

Senior

Qualifications

The ideal candidate should possess a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical audiences. Experience in a technical support role, particularly in cloud applications, is highly desirable. Familiarity with Jira, GitHub, Confluence, or Shopify will be a significant advantage.

About the job

Rewind safeguards vital cloud data for businesses of all sizes, offering backup solutions for platforms like Jira, GitHub, Confluence, and Shopify. Supported by major investors such as Insight Partners, Inovia, Bessemer, and Atlassian Ventures, Rewind continues to grow and was recognized among Canada's 50 fastest growing technology companies in the 2023 Deloitte Fast 50.

To learn how Rewind started, see our startup story. More details about our mission, values, and team are available on our About Us page. Information on employee perks can be found here, and our blog shares updates on our culture and projects.

What to expect at Rewind

Rewind combines startup momentum with a collaborative spirit. Team members who thrive here often share a few key qualities:

  • Team-first approach: Success is shared, and collaboration is central to daily work.
  • Performance focus: Proactive, high-quality work and clear goals are valued across the company.
  • Flexible work-life balance: The company supports both quick responses to urgent needs and time to recharge.
  • Customer focus: Every team, including support and engineering, is dedicated to solving real customer problems.
  • Initiative: Team members are encouraged to take ownership, address challenges, and suggest improvements.

About Rewind

Rewind is a progressive technology company dedicated to protecting critical business data through innovative backup solutions. With a robust backing from leading venture capital firms, we have a clear vision of growth and excellence in the tech industry.

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