About the job
About Us:
Established in 2007, Wifinity emerged to address a crucial issue: our armed forces faced challenges with reliable connectivity. Residing in barracks in often remote areas, setting up a landline and scheduling an engineer was simply not feasible.
This connectivity challenge extends beyond the military. It affects students in university housing, families at holiday resorts, and individuals living in shared or retirement accommodations.
Traditional home broadband does not always cater to their needs.
At Wifinity, we stand out by providing the advantages of conventional broadband, fast speeds, WiFi access, and secure private networks, without the drawbacks. Our Pay As You Go options and flexible contracts mean customers pay only for what they need, avoiding hefty penalties or lengthy commitments.
We simplify connectivity.
The Opportunity:
Wifinity is enhancing its capacity to define, document, and standardize the service layer across our managed service offerings. As part of our Pre-Sales Engineering team, the Service Architect will deliver opportunity-driven service solutions that effectively translate customer requirements and tender requests into structured, costed, and actionable service proposals.
This role will also serve as a cross-business authority on how Wifinity's services are defined and communicated, facilitating consistent and high-quality service definitions for the Pre-Sales, Sales, Operations, and Product teams.
Key Responsibilities:
As a member of our Sales Engineering team, your daily tasks will include but are not limited to:
- Collaborating with Pre-Sales Technical Architects to decode service-related customer requirements during tenders and craft solutions that fully satisfy these needs.
- Defining service processes that are supported by operational teams, including onboarding workflows, SLAs, ticketing flows, reporting expectations, and customer interaction models.
- Drafting clear descriptions for proposals, Statements of Work (SoWs), Master Service Agreements (MSAs), and tender submissions.
- Partnering with commercial colleagues to ensure service proposals are accurately costed.
Additionally, you will:
- Convert recurring customer requests (e.g., service desk integration, workflow expectations) into standardized service parameters.
- Identify when requests exceed existing catalogue boundaries and recommend necessary extensions or escalations.
- Provide insights for long-term product development.
