Service Delivery Engineer - Telephony & Cloud

altersolutionsRabat

On-site Full-time

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Experience Level

Experience

Qualifications

Master's degree (Bac+5) in Engineering, University, or equivalent. Proven experience (minimum 5 years) in Service Delivery / Telephony / Cloud. Strong knowledge of CTI and GSX Cloud environments. Skills in incident management and service continuity. Excellent analytical skills, autonomy, and customer service orientation. Fluent in French (technical English is a plus).

About the job

Join our dynamic Service Delivery team responsible for managing and supervising our client's telephony and Cloud environments.

Your key responsibilities will include:

Monitoring and ensuring service quality for telephony services (CTI).
Administering and overseeing GSX Cloud environments.
Managing Level 2 functional incidents and providing operational support.
Ensuring the availability and continuity of communication services.
Participating in evolution and transformation projects related to collaborative solutions.
Implementing tracking tools, reporting, and documentation for efficient operations.

Your relational environment will involve:

Internal IT and Service Delivery teams.
Business teams utilizing telephony and collaborative services.
International partners and teams.

About altersolutions

Altersolutions is a technology consulting and expertise firm founded in 2011. Our mission is to support clients in addressing the technological and organizational challenges of their digital transformation. Our offerings revolve around the following areas of expertise:Technologies & Software DeliveryCybersecurityWe are an international group operating in over ten countries with a workforce of 5,700 employees. We believe that our success is driven by the development and growth of each employee, and we are dedicated to providing the best possible working conditions:Remote work available for most of our assignments. A Flex Office environment that promotes communication and collaboration. Communities of experts for knowledge sharing and skill dissemination. Close project management and HR support. Training and certification opportunities.

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