Service Design Implementation Manager

Etihad AirwaysAbu DhabiNew

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in service design, customer experience, or related fields. Strong project management skills with the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, capable of working collaboratively in a team environment. Experience in using design thinking methodologies. Relevant degree in business, design, or a related discipline.

About the job

Join Etihad Airways as a Manager of Service Design Implementation where you will drive the execution of innovative service design strategies. Your role will encompass developing and implementing customer-centric solutions that enhance the overall travel experience. Collaborate with cross-functional teams to ensure seamless integration and delivery of services, while maintaining a strong focus on operational efficiency and customer satisfaction.

About Etihad Airways

Etihad Airways is the national airline of the United Arab Emirates, known for its commitment to delivering exceptional service and a premium travel experience. With a strong focus on innovation, sustainability, and customer satisfaction, we aim to connect the world through our extensive global network.

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Service Design Implementation Manager

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Design Experience Manager

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Full-time|On-site|Abu Dhabi

Join Etihad Airways as a Design Experience Manager, where your creativity and leadership will drive the design strategy for our customer experience. In this role, you will lead a talented team of designers and collaborate across departments to enhance our brand's visual identity and user engagement. Your innovative approach will ensure that every touchpoint resonates with our customers, reinforcing our commitment to excellence.

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Service Designer - Contract Opportunity in Abu Dhabi

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Mar 15, 2026

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Mar 16, 2026

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Full-time|On-site|Abu Dhabi

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