Service Excellence Associate

AngkasMakati City, Metro Manila, Philippines

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Experience

Qualifications

QualificationsMinimum of 6 months to 1 year of experience in customer service, support, or any client-facing roles. Excellent communication skills in both Tagalog and English (oral and written). Conversational skills in Bisaya are a plus. Willingness to work on a shifting schedule and onsite.

About the job

What you will do

Respond to customer inquiries through phone (inbound and outbound), email, chat, Telegram, social media, and in-app messaging.
Resolve issues efficiently while providing thoughtful, personalized solutions.
Build strong relationships with customers by understanding and addressing their needs.
Take part in ongoing training and development sessions to improve service skills.
Meet or exceed daily and monthly performance targets as set by your supervisor.
Follow all company policies and procedures.

Requirements

Typing speed of at least 35 words per minute (to be assessed during screening).
Ability to complete a mock call assessment as part of the application process.

What to expect from Angkas

Same-day hiring and offer process.
Complimentary pre-employment medical check-up.

About Angkas

Angkas is a pioneering platform dedicated to providing innovative transportation solutions in the Philippines. We are committed to enhancing the customer experience through technology and outstanding service. Join us and be a part of a diverse and dynamic team that values work-life balance and offers opportunities for personal and professional growth.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 28 Jobs

Search for Driver Activation Associate Incubation

28 results

Select all on this page (20)

Apply

Driver Activation Associate (Incubation)

Angkas

Full-time|On-site|Makati City, Metro Manila, Philippines

Oversee and evaluate the performance and engagement of new drivers throughout their initial 21-day activation period.Design and execute targeted strategies to enhance the productivity and engagement of newly onboarded drivers.Partner with fleet managers to ensure new driver members receive comprehensive support.Analyze early performance data to identify tren…

Jan 15, 2026

Apply

Onboarding Associate Manager

Angkas

Full-time|On-site|Makati City, Metro Manila, Philippines

Role overview The Onboarding Associate Manager at Angkas plays a key role in welcoming new drivers to the platform in Makati City, Metro Manila. This position leads a team of field onboarding agents, shaping the experience for new recruits and supporting their successful start with Angkas. What you will do Lead, motivate, and guide a team of field onboarding agents to meet established targets. Set clear expectations and provide ongoing feedback and coaching to drive team productivity. Refine and improve onboarding processes to ensure efficiency and compliance. Deliver a smooth and positive onboarding experience for every new driver. Monitor and analyze key metrics, including time to activation and conversion rates, to assess onboarding success. Collaborate with the recruitment team to identify, attract, and screen qualified driver candidates. Use creative recruitment approaches to help achieve hiring goals. Interview potential drivers to evaluate their suitability for the platform. Oversee verification of driver documents such as licenses, permits, and medical certificates to ensure regulatory compliance. Develop and deliver training programs that equip new drivers with essential skills and knowledge. Ensure drivers understand how to use platform features and follow operational guidelines. Adhere to company policies and procedures while working to exceed targets. Participate in ongoing training to stay updated on industry trends. Take on additional projects and responsibilities as needed to support the team and company goals. Location This role is based in Makati City, Metro Manila, Philippines.

Apr 21, 2026

Apply

Driver Recruitment Specialist

Angkas

Full-time|On-site|Makati City, Metro Manila, Philippines

Design and oversee innovative driver recruitment initiatives, leveraging social media advertising and traditional flyers to attract potential candidates.Track and analyze the performance of the driver acquisition funnel, identifying key metrics such as new leads and areas of drop-off to optimize the process.Coordinate and organize engaging driver recruitment events and pop-up activations to enhance visibility and attract new drivers.Collaborate with local partners and fleet owners to source drivers in bulk, fostering strong relationships to support recruitment efforts.Deliver comprehensive reports on acquisition metrics and growth trends to Operations Leads, aiding strategic decision-making.

Jan 15, 2026

Apply

HR Associate

RISE

Full-time|On-site|Makati City

RISE is dedicated to transforming the digital landscape of the Philippines by offering unparalleled services and robust support to our business and wholesale partners. Our commitment to enhancing connectivity efficiency is exemplified through initiatives like GetaFIX and the Open Access Network, which help us set high standards for reliability and swift installation. We foster a culture grounded in transparency and accountability, empowering our team members to surpass expectations and collectively drive the nation’s digital progress.

Sep 4, 2019

Apply

Procurement Associate

Angkas

Full-time|On-site|Makati City, Metro Manila, Philippines

Join Angkas as a Procurement Associate, where you will play a pivotal role in managing sourcing strategies, negotiating contracts, and ensuring efficient procurement processes. Your analytical skills will help optimize cost savings and enhance supplier relationships, contributing to the overall success of our dynamic team.

Mar 30, 2026

Apply

Sales and Customer Support Associate

CrewBloom

Full-time|Remote|Remote — Makati City, National Capital Region, Philippines

We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.

Oct 3, 2025

Apply

2025-7824 Finance and Credit Associate

Arch Global Services Philippines, Inc.

Full-time|On-site|Makati City

Join our dynamic Financial & Credit team as a Finance and Credit Associate, where you will play a pivotal role in delivering administrative and operational support. This position is ideal for those eager to establish a strong foundation in finance and credit operations. You will be responsible for maintaining precise records, overseeing workflows, and assisting with various financial and credit-related processes to enhance the efficiency and accuracy of our team.Review and update workflow tracking and management tools, such as the Financial Log.Monitor shared email accounts, coordinating activities with team members and underwriters.Update account files and track relevant activities while managing file folders on the LAN.Identify necessary financial data required for comprehensive financial reviews.Engage with underwriting teams to proactively gather essential information.Utilize Moody's Credit Lens to upload and analyze financial statement data.Conduct thorough research on accounts, industry sectors, and competitive landscapes.Prepare and populate templates for Collateral Analysis and Assessment related to individual loss-sensitive accounts.Initiate and oversee the completion of Collateral Change Requests and associated transactions.

Jan 13, 2026

Apply

Service Excellence Associate

Angkas

Full-time|On-site|Makati City, Metro Manila, Philippines

Angkas is looking for a Service Excellence Associate based in Makati City, Metro Manila. This position centers on helping customers across multiple channels and ensuring each interaction meets high standards of service. What you will do Respond to customer inquiries through phone (inbound and outbound), email, chat, Telegram, social media, and in-app messaging. Resolve issues efficiently while providing thoughtful, personalized solutions. Build strong relationships with customers by understanding and addressing their needs. Take part in ongoing training and development sessions to improve service skills. Meet or exceed daily and monthly performance targets as set by your supervisor. Follow all company policies and procedures. Requirements Typing speed of at least 35 words per minute (to be assessed during screening). Ability to complete a mock call assessment as part of the application process. What to expect from Angkas Same-day hiring and offer process. Complimentary pre-employment medical check-up.

Apr 29, 2026

Apply

Order Management Associate - Mid Shift

Continental

Full-time|On-site|Makati City

Role overview The Order Management Associate at Continental will play a key part in making sure customer orders are handled accurately from start to finish. Based in Makati City on a Mid Shift schedule, this role centers on keeping the order process smooth and reliable for both customers and internal teams. What you will do Process and manage customer orders from the time they are received until completion Review order details for accuracy and resolve any discrepancies Coordinate with internal teams to address order-related questions or issues Communicate updates to customers clearly and promptly Contribute to strong customer relationships by providing dependable service Requirements Keen attention to detail Effective and clear communication skills Ability to work collaboratively with colleagues in different departments Dedication to excellent customer service This position is located in Makati City and follows a Mid Shift work schedule.

Apr 27, 2026

Apply

Business Development Associate - Field Sales

Lamudi

Full-time|On-site|Makati City

Job Description:Join our dynamic Business Development team as an Associate, where you will be instrumental in driving growth by expanding our network of broker clients and increasing the portfolio of properties available for individuals seeking their ideal home. This role emphasizes client acquisition through effective telesales operations, empowering you to make a significant impact in the real estate market.

Feb 3, 2026

Apply

Customer Support Associate - Makati

tasq-work

Full-time|On-site|Makati City, Metro Manila, Philippines

Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.

Mar 25, 2026

Apply

Business Operations Associate - 2026-7915

Arch Global Services Philippines Inc.

Full-time|On-site|Makati City

Join our dynamic team as a Business Operations Associate where you will play a pivotal role in streamlining our operational processes. In this position, you will be responsible for analyzing business operations to identify areas for improvement, assisting in project management, and collaborating with various departments to ensure operational excellence. Your contributions will help drive efficiency and support the overall success of our organization.

Apr 10, 2026

Apply

Governance & Legal Associate - Legal and Compliance Officer

Lendi Group

Full-time|On-site|Makati City

The Governance & Legal Associate plays a crucial role in delivering exceptional legal and administrative support to Lendi Group’s General Counsel and Company Secretary. This pivotal position ensures high-quality governance practices across the Group’s Board, Committees, and various management and project-level committees.This role uniquely combines governance and legal acumen with AI-enhanced efficiency, facilitating all facets of company secretarial operations, board administration, committee oversight, and legal documentation.Additionally, this position will extend legal assistance to the broader legal team whenever feasible. The ideal candidate is a qualified lawyer with experience in governance and company secretarial functions, possessing the ability to interpret and apply Philippine laws, especially regarding data protection, corporate compliance, and employment regulations, within the context of an Australian-headquartered operation.

Jan 19, 2026

Apply

Junior CRM Specialist for Biker Acquisition & Activation

Angkas

Full-time|On-site|Makati City, Metro Manila, Philippines

Join Angkas as a Junior CRM Specialist for Biker Marketing, where you will play a pivotal role in executing CRM initiatives aimed at nurturing leads, onboarding new bikers, and facilitating early activation.Onboarding & Activation for BikersCraft and execute effective onboarding journeys for new biker partners, guiding them from registration to their inaugural ride.Enhance engagement and retention through tailored messaging strategies.Design campaigns emphasizing the benefits of partnering with Angkas, including potential earnings and operational support.CRM Campaign ExecutionDevelop, test, and deploy digital campaigns targeting biker acquisition and sustained engagement.Ensure precise segmentation and personalization based on rider experiences and preferences.Collaborate with the CRM team to optimize campaign strategies and messaging.Promotional Support for Biker RecruitmentSupport the setup of promotional initiatives that incentivize bikers to join the platform.Conduct quality assurance checks to ensure promotions are effectively reaching their intended audience.Monitor the implementation of incentives and report any inconsistencies.Analytics & Insight GenerationAnalyze activation-related metrics to evaluate campaign performance and effectiveness.Report on essential metrics such as onboarding completion rates and rider activity.Provide actionable insights for the continuous enhancement of biker engagement strategies.

Mar 12, 2026

Apply

Associate Director of Salesforce at tasq-work | Makati City

tasq-work

Full-time|On-site|Makati City, Metro Manila, Philippines

Key ResponsibilitiesOversee multiple teams and client projects, ensuring the full cycle of Salesforce CRM development, implementation, and quality assurance.Utilize structured thinking to swiftly adapt to shifts in policies, processes, and business priorities, showcasing a strong background in business operations.Establish systems strategies, create system requirements, design and prototype custom technology solutions, and facilitate system deployment.Collaborate with onshore stakeholders to gather requirements, propose design modifications, communicate daily progress, and manage stakeholder relations.Conduct business analysis to monitor and enhance key metrics and profitability.Exhibit exceptional leadership by motivating team members and fostering their professional growth.Contribute to talent acquisition, development, and retention strategies.Ensure the successful delivery of projects in line with established quality standards.Support practice development initiatives, including knowledge management and service standardization.Demonstrate a solid understanding of project management principles.

Mar 26, 2026

Apply

Senior Sales Associate at Love, Bonito | Makati City

lovebonito

Full-time|PHP 1.1K/yr - PHP 1.1K/yr|On-site|Makati, Metro Manila, Philippines

Join Love, Bonito as a Senior Sales Associate in Makati City! We are looking for passionate individuals who can enhance our guest experience and embody our mission of empowering women through style.You will be:A brand ambassador with a genuine enthusiasm for Love, Bonito, dedicated to delivering exceptional service to our guests.An advocate for women's empowerment through fashion, possessing a keen sense of personal style.A sociable individual, comfortable engaging with customers and creating meaningful interactions.A proactive leader with a track record in training, coaching, and developing team members.A results-oriented professional focused on driving sales and achieving business objectives through effective team training.A reliable team player who values feedback and is always ready to support colleagues.An innovative problem-solver, continuously seeking ways to enhance operational efficiency.Main Responsibilities:Assist the Store Manager and Supervisor in daily operations and leadership tasks.Manage daily and weekly operational checklists and inventory controls.Collaborate with the store manager to optimize sales performance and ensure top-tier customer service.Coach team members to deliver outstanding guest experiences, actively participating on the sales floor.Implement strategies to minimize stock losses, theft, and waste.Onboard and train new staff effectively.Ensure a seamless shopping experience by maintaining stock availability in all sizes and colors.Oversee the processing of new stock, including replenishments, returns, damages, and transfers, and assist with stock-taking.Perform cashier duties using the POS system for payment processing.Stay updated on company news, fashion trends, product information, and customer feedback.Promote excellence in customer service and experience at all times.Actively engage with customers to provide styling advice on color, fit, and silhouette.Support daily operational tasks as needed.

Feb 17, 2025

Apply

Retail Sales Associate at Love, Bonito | Makati City

lovebonito

Full-time|On-site|Makati, Metro Manila, Philippines

Join Love, Bonito as a Retail Sales Associate!Are you passionate about fashion and dedicated to providing outstanding customer service? As a Retail Sales Associate at Love, Bonito in Makati City, you'll play a vital role in our retail operations, collaborating closely with the store manager to enhance our sales performance.Main Responsibilities:Assist in daily retail operations and partner with the store manager to drive sales growth.Execute cashier responsibilities using the POS system for processing payments, exchanges, and returns.Manage stock by receiving and processing new inventory, replenishments, returns, damages, and transfers, while supporting stocktake activities.Ensure a seamless shopping experience by maintaining a well-stocked floor with a variety of merchandise in all colors, sizes, and quantities.Maintain a clean and inviting shopping environment on the sales floor and in fitting rooms.Communicate ongoing promotions and offers to customers effectively.Champion first-class service excellence and enhance the customer experience at all times.Engage with customers, providing personalized advice on color, fit, and silhouette to meet their needs.Requirements:Availability for a 5-day work week, including weekdays and weekends.Willingness to work 9-10 hours a day with a 1-hour break.Completion of at least 2 years of college education or a vocational course is preferred; proficiency in MS Office is a plus.Openness to both opening and closing shifts.Flexibility to work on weekends and public holidays.

Mar 25, 2025

Apply

Office Associate - Entry Level Position at SGS | Makati City

SGS

Full-time|On-site|Makati City

Join SGS, a global leader in inspection, verification, testing, and certification, as an Office Associate. This full-time role is perfect for new graduates or individuals looking to kickstart their career in a dynamic and supportive environment.

Mar 24, 2026

Apply

Salesforce Marketing Cloud Associate Consultant | Hybrid - Makati/BGC

tasq-work

Full-time|Hybrid|Makati City, Metro Manila, Philippines

Roles & ResponsibilitiesWorkstream Leadership & Delivery ManagementLead comprehensive SFMC workstreams, encompassing requirements gathering, solution design, planning, and ensuring delivery governance.Oversee project risks, dependencies, sprint backlogs, and quality checkpoints.Conduct workshops and platform demonstrations in collaboration with marketing, product, engineering, and CRM teams.Solution Architecture & Platform IntegrationDesign SFMC solutions across Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Content Builder.Manage integration strategies between SFMC and associated systems such as Salesforce CRM, CMS, DAM, e-commerce, and analytics platforms.Govern data modeling, Contact Builder structure, subscriber key strategies, and cross-cloud activation via Marketing Cloud Connect.Data, Audience & Personalization StrategyFormulate segmentation strategies, data flows, and campaign architectures utilizing SQL, AMPScript, dynamic content, and customer attributes.Ensure adherence to consent management, deliverability best practices, and privacy regulations.Analytics, Optimization & Value RealizationDrive measurement strategies using Marketing Cloud Intelligence (Datorama) and Einstein tools for predictive engagement.Create optimization roadmaps, testing frameworks (A/B/n, multivariate), and performance enhancement initiatives.Team Leadership & Knowledge DevelopmentGuide ACon/Con team members; review configurations, SQL scripts, documentation, and quality assurance.Contribute to capability building, reusable accelerators, playbooks, and best practice resources.

Mar 19, 2026

Apply

(MEP/CSA) Associate Director (Pre-Contract) – Data Centre

Turner Townsend

Full-time|On-site|Makati City

Join our dynamic team as the Associate Director (Pre-Contract) for MEP/CSA in our Data Centre division. In this pivotal role, you will lead the pre-contract processes, ensuring the successful delivery of high-quality projects in a fast-paced environment.Your expertise will be critical in managing project budgets, schedules, and resources, while fostering strong relationships with clients and stakeholders. The ideal candidate will exhibit exceptional leadership skills, a keen eye for detail, and a passion for innovation in the data centre industry.

Feb 9, 2026

Create account — see all 28 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.