Service Operations Manager - Expert in Problem & Incident Management

UnilyLower Eashing, United Kingdom

On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Oversee the comprehensive lifecycle of all problem records. Collaborate with Level 2 Subject Matter Experts (SMEs) to implement structured Root Cause Analysis (RCA) and corrective measures. Maintain and disseminate the Problem/Incident Report registry within the Knowledge Base. Monitor, analyze, and report on problem trends, recurring incidents, and systemic challenges.

About the job

Job Purpose

Unily is seeking a proactive Service Operations Manager to oversee our global Problem Management and Major Incident Management teams as we expand our presence in the dynamic Employee Experience platform arena. This crucial role is designed to ensure the stability of our services, enhance operational excellence, and maintain our rapid and coordinated response to major incidents, with a focus on root cause elimination and long-term service resilience.

About Unily

About UnilyUnily collaborates with some of the world's largest and most complex enterprises to drive Organizational Velocity through digital transformation of Employee Experience. Our esteemed clients, including Estée Lauder Companies, CVS Health, and British Airways, leverage Unily's cutting-edge platform to enhance productivity, streamline communication, and cultivate a deeply interconnected workplace.

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Application Security Manager

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Job PurposeAs Unily continues to strengthen its position in the rapidly evolving Employee Experience platform market, we are seeking an experienced Application Security Manager. This pivotal role will be responsible for designing and implementing a robust application security program that seamlessly integrates strategic management with practical technical ex…

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Service Operations Manager - Expert in Problem & Incident Management

Unily

Full-time|On-site|Lower Eashing, United Kingdom

Job PurposeUnily is seeking a proactive Service Operations Manager to oversee our global Problem Management and Major Incident Management teams as we expand our presence in the dynamic Employee Experience platform arena. This crucial role is designed to ensure the stability of our services, enhance operational excellence, and maintain our rapid and coordinated response to major incidents, with a focus on root cause elimination and long-term service resilience.

Mar 15, 2026

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