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Service Transformation Lead

DatacomBrisbane, Queensland, Australia
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess a strong background in service management and transformation, with proven experience in leading change initiatives. You should have excellent analytical skills, a strategic mindset, and the ability to engage stakeholders at all levels. Experience in project management methodologies and a solid understanding of customer service principles are essential.

About the job

Datacom seeks a Service Transformation Lead based in Brisbane, Queensland. This position centers on enhancing service delivery across the organization. Collaboration with teams from various departments is key, with a focus on identifying areas for improvement and driving changes that benefit both customers and internal operations.

Main responsibilities

  • Partner with cross-functional teams to identify and prioritize where services and processes can improve
  • Simplify and streamline existing workflows to boost efficiency
  • Implement new solutions that support better customer experiences and smoother internal processes

About Datacom

Datacom is a leading technology services company in Australia and New Zealand, dedicated to delivering innovative solutions that empower businesses and enhance customer experiences. With a strong commitment to excellence and a culture of collaboration, we strive to create an inclusive work environment where our team members can thrive.

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