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Service Transition Manager

boxxeHybrid (Hemel Hempstead)
Hybrid Full-time

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Experience Level

Manager

Qualifications

Proven experience in managing service transitions, with a strong understanding of ITIL Service Transition principles. Excellent communication and stakeholder management skills are essential. A proactive approach to problem-solving and risk management is crucial. Ability to work collaboratively across diverse teams and with third-party vendors. Familiarity with creating service documentation and training materials is preferred.

About the job

At boxxe, we view technology as a powerful tool that goes beyond just hardware and software; it's fundamentally about people. Our commitment to fostering meaningful relationships, coupled with our deep expertise and hands-on approach to tech, drives our mission. We place our customers, partners, and the environment at the core of everything we do, and it is our dedicated team that truly makes the difference.

We believe in understanding, collaborating, simplifying, caring, and delivering, together, we are making technology a more human experience.

Your Mission

As a Service Transition Manager, you will ensure the smooth integration of new or modified services into live operational environments. This role is centered on meticulous planning, coordination, and execution of transition activities to meet established service levels, timelines, and budgets. Your strong engagement with stakeholders, including internal teams, customers, and third-party providers, is essential for managing risks and ensuring operational readiness. This is your chance to leverage your expertise to enhance our processes continually.

What You’ll Be Doing

  • Develop and maintain comprehensive transition plans that outline scope, timelines, and resource allocation to guarantee a seamless service launch for our clients.
  • Drive operational readiness by ensuring all processes, documentation, tools, and team training are in place well ahead of go-live.
  • Proactively identify, assess, and mitigate risks to safeguard delivery timelines and customer satisfaction.
  • Establish robust relationships with customers, internal teams, and third-party vendors, ensuring everyone is aligned and informed during the transition.
  • Generate high-quality service documentation, including Service Handbooks and Knowledge Articles, to empower Service Desk and NOC teams in service support.
  • Promote governance and consistency by ensuring all transition activities align with ITIL Service Transition standards and organizational policies.
  • Champion continuous improvement by capturing lessons learned and evolving our transition strategies for better outcomes over time.
  • Maintain clear, accurate project reporting, including plans, risk logs, and action trackers, while providing timely updates to stakeholders.

About boxxe

boxxe is committed to transforming the tech landscape by prioritizing people and their experiences. We strive to innovate and simplify technology, ensuring that it serves our customers and contributes positively to the environment.

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