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ServiceNow Architect

ApsidePoste à distance
Remote Full-time

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Experience Level

Experience

Qualifications

Required QualificationsSignificant experience in ServiceNow architecture and implementation. Thorough understanding of ServiceNow modules (ITSM, CSM, ITOM, HRSD, etc.). Excellent familiarity with ITIL best practices and ITSM processes. Technical skills in system integration (APIs, web services, SSO, etc.). Strong experience in designing workflows, automations, and ServiceNow scripts (JavaScript, Glide, etc.). Adept at translating business needs into robust technical solutions. Fluency in French (oral and written); professional English is a plus. Additional AssetsServiceNow certifications (CSA, CAD, CTA or equivalents). Experience in an Agile/Scrum environment. Knowledge of information security and data governance.

About the job

Job Description

We are seeking an experienced ServiceNow Architect to design, plan, and oversee the implementation of tailored ServiceNow solutions that meet our clients' needs. You will be responsible for defining the overall architecture of the platform, integrating it with existing systems, and ensuring alignment with best practices in ITSM, CSM, ITOM, and other relevant modules.

Responsibilities

  • Design comprehensive ServiceNow solutions architecture that fulfills functional and technical requirements.

  • Analyze client requirements and propose solutions in accordance with platform standards and best practices.

  • Oversee technical design, integration, and configuration of ServiceNow modules (ITSM, CSM, ITOM, etc.).

  • Establish and maintain governance frameworks, standards, and technical documentation for the platform.

  • Advise development teams and ensure the quality of deliverables.

  • Collaborate with stakeholders to define roadmaps and strategies for platform evolution.

  • Participate in testing, deployment, and optimization phases of the solutions.

About Apside

Apside is a leading consulting and engineering firm specializing in IT solutions and services, dedicated to delivering innovative approaches to enhance business processes and efficiency for its clients.

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