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ServiceNow Functional Lead

On-site Full-time $108.4K/yr - $203.4K/yr

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Experience Level

Manager

About the job

 
At Accenture Federal Services, we are dedicated to empowering the US federal government to enhance national security and improve the quality of life for citizens. Our team of over 13,000 professionals is united by a common goal: to harness the power of technology and innovation to support clients across various sectors, including defense, national security, public safety, civilian, and military health organizations. 
 
Become a part of Accenture Federal Services, an integral part of the global Accenture network. Recognized as one of Glassdoor's Top 100 Best Places to Work, we foster a collaborative and supportive environment where everyone feels valued and motivated to grow, learn, and excel through hands-on experience, certifications, and industry training. 
 
Join us to catalyze meaningful, sustainable change that advances governmental missions!
 

Job Description: 

Accenture Federal Services is seeking a ServiceNow Functional Lead to spearhead the gathering, analysis, and documentation of current business processes while designing new workflows. In this role, you will collaborate closely with both business and technical stakeholders to establish, clarify, and document comprehensive product requirements and use cases. You will also facilitate process redesign, acting as a bridge to the business community and providing guidance on change management initiatives.

Key Responsibilities Include:

  • Overseeing the daily operations of the functional ServiceNow design team and change management.
  • Leading requirements gathering activities.
  • Directing functional design efforts.

Required Qualifications:

  • A minimum of 5 years of relevant experience in leading ServiceNow implementations.
  • Proven experience in planning, executing, and delivering IT projects, including defining project scope, resource allocation, and progress monitoring.
  • Experience in managing a small team of business analysts.

Preferred Qualifications:

  • Experience in developing AGILE user stories.
  • Proficiency in writing functional test scripts.
  • ServiceNow certifications such as CSA or CIS-ITSM.

Security Clearance:

  • An active TS/SCI clearance is required. 

About Accenture Federal Services

Accenture Federal Services is a leader in technology consulting dedicated to helping the US federal government enhance its operations and improve lives. With a workforce of over 13,000 experts, we focus on applying innovative technology solutions to a wide range of sectors including defense and national security.

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