SMB Account Manager at Deliveroo | Manchester

DeliverooManchester - Main Office

On-site Full-time

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Experience Level

Experience

Qualifications

Candidates should exhibit a blend of skills and experiences that include:Strong Communication Skills: Ability to engage effectively with partners and internal teams. Analytical Mindset: Proficient in leveraging data to drive decisions and develop strategies. Adaptability: Capability to thrive in a fast-paced environment and manage multiple priorities.

About the job

SMB Account Manager

Join us in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of our operations. Our Commercial team is pivotal to Deliveroo’s marketplace, molding the way we engage with restaurants, grocers, and new verticals globally. We tackle significant challenges, from negotiating essential partnerships to discovering new revenue avenues and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a leading global brand, this is the team for you.

We’re on the lookout for an SMB Account Manager to bolster our Manchester team. In this capacity, you’ll empower our restaurant partners to enhance their operations, attract new clientele, and maximize the potential of our advanced technology to optimize their experience on our platform.

Explore our Commercial team , learn about our motivations, work culture, and what you can anticipate.

Your Responsibilities

As a member of the SMB (Small Medium Business) team in Manchester City Centre, you will engage in high-velocity, desk-based relationship management, serving as the primary consultant for our diverse partner portfolio to ensure their long-term success.

Here’s a glimpse into your daily activities:

Strategic Portfolio Management: Independently manage a portfolio of accounts through a desk-based model, driving growth via phone, email, and video presentations.
Relationship Building: Cultivate and sustain favorable, long-term relationships with partners, ensuring they receive exceptional service and customized support.
Campaign Implementation: Launch national and local marketing initiatives to enhance key performance indicators, such as order volume, retention, and customer satisfaction.
Consultative Guidance: Advise partners on how to deliver the best customer experience and leverage our latest technologies and benefits.
Cross-Functional Collaboration: Act as a liaison between your restaurant partners and internal Deliveroo teams to ensure our solutions align with their specific requirements.

What We’re Looking For

Our ideal candidate will possess expertise in various areas and an eagerness to grow in others:

Proven Experience: Demonstrated success in account management or a similar field.

About Deliveroo

Deliveroo is at the forefront of transforming the food delivery industry, driven by innovation and a commitment to enhancing the customer experience. Our team is passionate about creating efficient solutions and providing exceptional service to our partners and customers alike. Join us in reshaping the way people enjoy food and groceries.

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