Software Support Specialist - Kuala Lumpur, Malaysia

insideroneKuala Lumpur, Malaysia

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for individuals who are passionate about technology and customer service. Ideal candidates should possess strong problem-solving skills, excellent communication abilities, and a desire to learn and grow within the tech industry. A background in software support or a related field is preferred.

About the job

What does this role entail?

At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

About insiderone

insiderone is a globally recognized company focused on enhancing customer experiences through innovative software solutions. Backed by Sequoia Capital and led by an award-winning female CEO, we embrace diversity and inclusion in our workforce, fostering a collaborative and dynamic work environment.

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Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose a…

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IT Applications Support Specialist

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Role overview The IT Applications Support Specialist at fuku plays a key part in maintaining the company’s IT applications. Based in George Town, Penang, this role focuses on resolving technical issues and supporting the smooth operation of daily business activities. Main responsibilities Support and maintain company IT applications Troubleshoot and resolve technical problems related to applications Contribute to improving system reliability and the overall user experience Location This role is located in George Town, Penang, Malaysia.

Apr 24, 2026

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Level 2 Applications Support Specialist

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Encora is looking for a Level 2 Applications Support Specialist based in Kuala Lumpur. This position focuses on maintaining reliable IT support services across multiple platforms and environments. Role overview This specialist handles incidents, manages ongoing problems, and supports change management processes. The work involves analyzing issues to identify root causes and applying solutions that keep systems running smoothly. Technical environment The role spans a range of IT operating systems, including Mainframe, Windows, Unix, and Linux. Familiarity with IT monitoring tools and automation processes is important for streamlining support tasks and improving system performance. Requirements Experience with ITIL framework and software development life cycle (SDLC) practices Strong analytical skills for root cause analysis Background in supporting Mainframe, Windows, Unix, and Linux environments Knowledge of IT monitoring and automation tools

Apr 29, 2026

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Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

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Senior Associate, IT Application Support Analyst - Flexcube Specialist

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Full-time|On-site|Kuala Lumpur

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Contract|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Mar 16, 2026

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Product Support Specialist - Malaysia

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Full-time|On-site|Kuala Lumpur

Join Swapcard as a Product Support Specialist, where you will be the frontline in assisting our customers with their inquiries and product usage. Your role will involve troubleshooting issues, providing guidance on product features, and ensuring a seamless user experience. This is an exciting opportunity to be part of a dynamic team dedicated to enhancing our platform's usability.

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Seek Limited is looking for a Senior Frontline Support Specialist based in Kuala Lumpur. This role centers on supporting clients and making sure their needs are handled with care and efficiency. Main responsibilities Respond to customer inquiries and address issues quickly Resolve client concerns with a strong focus on satisfaction Collaborate with other departments to ensure consistent, reliable service Team culture The support team values working together and is committed to helping clients achieve their goals. In this position, your efforts will directly influence the customer experience and contribute to positive business results.

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Technical Support Specialist at Plusgrade | Malaysia

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Technical Support Specialist - Junior/Fresh Graduate

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Full-time|On-site|Kuala Lumpur, Malaysia

Are you ready to embark on an exciting journey in the tech world? Join us at Insider One, where we redefine marketing and customer engagement through innovative solutions!About Insider OneInsider One is the leading platform that consolidates the essential tools for marketing and customer engagement teams, empowering them to unleash their full potential and achieve greatness.From humble beginnings with just six desks, we envisioned creating a unified platform to make cutting-edge technologies and emerging channels accessible to marketers globally. Today, we proudly boast a diverse team of over 1,500 professionals from more than 50 nationalities across 30 offices worldwide.With AI at the core of our operations and an integrated Customer Data Platform (CDP), Insider One seamlessly combines data, personalization, and journey orchestration across a wide array of supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone with our $500M Series E funding led by General Atlantic, backed by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 customers, from high-growth startups to Fortune 500 giants such as Samsung, Nike, and L’Oreal, we continue to set the standard in our industry.Honored as one of the few woman-founded and led B2B SaaS unicorns, Insider One is recognized for its exceptional capabilities. Our commitment to excellence has earned us the title of #1 leader in the marketing and customer engagement space. Don't just take our word for it—see for yourself. Join us as we continue to outperform and lead in this dynamic field!

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Technical Support Specialist - Level 1 & 2

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Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Software Support Specialist - Kuala Lumpur, Malaysia

insiderone

Full-time|On-site|Kuala Lumpur, Malaysia

What does this role entail?At insiderone, we pride ourselves on being a customer-centric organization dedicated to providing exceptional software support. As a Software Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of service. Our team, known for its diverse backgrounds and expertise, continually strives to exceed expectations. We value action over words, and our commitment to delivering outstanding customer experiences is at the heart of what we do. Join us and be a part of a dynamic team that values collaboration and innovation.

May 8, 2024

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Production Support Specialist

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Full-time|On-site|Kuala Lumpur

Join Accion Labs as a Production Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our production environment. You will be responsible for troubleshooting issues, providing timely support, and collaborating with cross-functional teams to maintain optimal performance of our systems.

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