Store Operations Manager - Grocery & Retail

BoltTallinn, Estonia

On-site Full-time

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Experience Level

Manager

Qualifications

To thrive in this role, you should have a strong background in operations management within the grocery or retail sectors. Ideally, you will possess excellent analytical skills, the ability to lead cross-functional teams, and a passion for improving customer experiences.

About the job

Role overview

This role centers on standardizing how stores operate on the Bolt platform. Key areas include managing store hours, preparing for holidays, supporting customers, and refining refund processes. The Store Operations Manager will play a central role in shaping clear guidelines and developing scalable Standard Operating Procedures (SOPs) to address recurring challenges.

What you will do

Lead initiatives to ensure high-quality execution across Grocery and Retail merchants.
Standardize operational practices, including store hours and holiday readiness.
Enhance customer support and streamline refund processes.
Create and implement SOPs to solve common operational issues and improve performance.

Requirements

Experience in store operations, grocery, or retail management.
Strong ability to develop and standardize processes.
Focus on delivering a seamless customer experience.

About Bolt

Bolt is one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across more than 50 countries. Our success is attributed to our dedicated team. We are committed to fostering an inclusive environment where everyone is welcomed, regardless of race, color, religion, gender identity, sexual orientation, age, or disability. Join us in our mission to create people-centric cities, not car-centric ones!

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