Strategic Account Manager - Enterprise Gastronomy (German-speaking, Berlin, m/f/x)

Lightspeed HQBerlin, Berlin, Germany

Hybrid Full-time

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Experience Level

Experience

Qualifications

Your Qualifications: 3-5+ years of experience in account management or strategic customer success in a B2B SaaS environment, ideally with enterprise clients. Strong analytical skills and proficiency in leveraging data to drive decision-making. Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels. Proven experience in developing and executing strategic account plans. Fluency in both German and English, with a strong understanding of the gastronomy sector.

About the job

Lightspeed is seeking an experienced and strategically minded Strategic Account Manager (m/f/x) to passionately develop and nurture our key enterprise clients in the gastronomy sector over the long term.

In this role, you will serve as the primary point of contact for our largest hospitality clients in the DACH region. You will be responsible for driving growth, product utilization, and stakeholder management within your portfolio with the objective of establishing genuine business partnerships. Leveraging data, client feedback, and your SaaS expertise, you will create enterprise-level value.

*** Please note that this role is based in Berlin, Germany, and follows a hybrid work model.***

Your Responsibilities:

You will act as the main contact for our largest and most important clients in the gastronomy sector.
You will develop and manage strategic account plans aimed at promoting growth, retention, and product utilization.
You will proactively enhance product adoption and ensure that the Net Revenue Retention (NRR) within your portfolio increases.
You will plan and conduct quarterly business reviews and success plans.
You will analyze usage data, go-live milestones, and health scores to identify and address risks early.
You will build strong, trust-based relationships with C-level and operational stakeholders, aiming to establish Lightspeed as a long-term strategic partner.
You will collaborate cross-functionally with Product, Customer Success, Implementation, and Support to ensure an exceptional customer experience.

About Lightspeed HQ

Lightspeed is a leading provider of cloud-based point-of-sale solutions for businesses in the hospitality and retail industries. We empower entrepreneurs and businesses to thrive through innovative technology and outstanding customer support.

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