Strategic Enterprise Account Manager

Talon.OneBerlin

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To excel in this role, you should possess:Proven experience in account management or a similar role within the technology or SaaS industry. Strong analytical skills with the ability to interpret data and identify trends. Exceptional communication and interpersonal skills to build relationships with stakeholders at all levels. A strategic mindset with a passion for solving complex customer challenges. Ability to work collaboratively in a fast-paced, team-oriented environment.

About the job

ABOUT TALON. ONE:

Talon. One is a leading incentives engine that integrates loyalty, promotions, and gamification into a comprehensive platform. With robust security and scalability, Talon. One enables businesses to create personalized, profitable promotions and loyalty programs using diverse data sources.

Currently, more than 250 renowned brands, including Adidas, Sephora, and Carlsberg, leverage Talon. One to enhance customer engagement and foster enduring loyalty.

ABOUT THE ROLE:

We are seeking a dynamic and consultative Enterprise Account Manager to be part of our Global Account Management team. In this capacity, you will serve as the commercial lead and trusted advisor for a selection of our corporate and enterprise accounts across the EMEA region. Your objective will be to align customer goals with our platform’s potential, promoting client retention, satisfaction, and revenue growth.

ABOUT THE TEAM:

The Global Account Management team drives Talon. One’s international expansion. Our focus is on retaining and expanding our enterprise customer base. Reporting to the Director of Strategic Account Management, you will collaborate with a talented group of Account Directors and Managers across EMEA and AMER, acting as internal advocates while forging strong C-suite relationships and partnering with Product, Engineering, and Customer Success to ensure our clients’ success.

This is a full-time position based in Berlin, Germany, requiring travel of approximately 25-40% to meet key clients in Germany and France.

ONCE YOU ARE HERE YOU WILL:

Oversee the complete commercial lifecycle for your portfolio, including accurate revenue forecasting, renewal negotiations, and achievement of expansion goals (upselling/cross-selling).
Identify and pursue opportunities for new use cases, product modules, and geographic growth within matrixed enterprise organizations.
Establish and maintain 'Trusted Advisor' status with VP and C-level stakeholders, aligning Talon. One’s technical capabilities with their business objectives.
Coordinate internal teams (Customer Success, Solution Engineering, and Product) to ensure a cohesive strategy for account health and product adoption.
Collaborate with solution and technology providers to enhance Talon. One’s value proposition within the client's broader technology ecosystem.

About Talon.One

Talon. One stands as an industry leader in providing a unified platform for loyalty, promotions, and gamification, helping businesses to engage their customers in innovative ways. With a commitment to security and scalability, Talon. One partners with top global brands to drive engagement and loyalty.

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Enterprise Account Executive - DACH Region

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Full-time|On-site|Barcelona, Spain; Berlin, Germany; London, UK; Paris, France

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