Qualifications
Qualifications:Fluent in French and English, both written and verbal. Proven experience in customer success management or account management roles, particularly within the enterprise software or technology sectors. Strong analytical skills with a data-driven approach to account management. Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels. Ability to work collaboratively across cross-functional teams. Demonstrated ability to drive product adoption and deliver measurable business outcomes.
About the job
Join Contentsquare, a pioneering experience intelligence platform that empowers organizations to decode the online journeys of their customers with ease. Our innovative, adaptable platform equips businesses with profound insights into every aspect of the digital experience.
As a global frontrunner in experience analytics, we operate in 15 offices across the globe, and we are committed to sustainable growth. We seek passionate team members ready to make a significant impact and support our expansion.
At Contentsquare, we strive to cultivate a diverse and inclusive workplace where every individual can learn and thrive. Our community is characterized by courage, empathy, and intentionality. We invite you to help simplify the complex for our clients, their customers, and one another.
Caution: Beware of scammers impersonating Contentsquare. Authentic communications from our Talent Acquisition team will only originate from the contentsquare.com domain or @contentsquare-ext.com email addresses. For more details, please visit our careers blog.
Role Overview:
The Strategic Enterprise Success Manager is an integral member of our GTM Strategy organization within the Enterprise Customer Success EMEA team. In this role, you will manage a portfolio of 15-25 high-touch enterprise accounts in France and Switzerland, overseeing the complete customer lifecycle from onboarding to strategic adoption, executive engagement, and fostering conditions for renewal and growth. You will serve as a trusted advisor, leveraging your in-depth product knowledge and data-informed account management to drive tangible business results. You will collaborate closely with our post-sales teams including onboarding, sales, professional services, customer experience, and partnerships.
Your Responsibilities:
- Establish trusted relationships with both operational and executive-level stakeholders, positioning yourself as a strategic advisor on critical digital business issues.
- Develop data-driven success plans aligned with clients' primary business objectives, ensuring robust retention strategies through effective mapping of strategic contacts within key accounts.
- Promote the adoption of all Contentsquare products, including Product Analytics from our acquisition of Heap, by assisting teams in utilizing event-based and retrospective behavioral data to enhance user activation, feature adoption, and retention across both web and mobile platforms.
- Advocate for Contentsquare's AI-driven capabilities, guiding clients from traditional workflows to AI-enhanced methodologies and best practices.
About Contentsquare
Contentsquare is at the forefront of experience intelligence, providing organizations with insights that enhance digital customer journeys. Our versatile platform is designed for everyone involved in digital experiences, making it simpler to understand and improve customer interactions. With a strong global presence and a commitment to inclusivity, we encourage innovation and strive for excellence in all we do.