Strategic Technical Account Manager

OmniUnited States

On-site Full-time $145K/yr - $208K/yr

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Experience Level

Manager

Qualifications

QualificationsProven experience in a customer-facing technical role, ideally within a business intelligence or analytics environment. Strong understanding of data architecture, integrations, and analytics solutions. Excellent problem-solving skills and the ability to communicate complex technical concepts effectively. Demonstrated ability to work collaboratively with cross-functional teams. Experience with technical documentation and creating reusable assets. Prior experience in account management or a similar position is a plus.

About the job

About Omni

Omni is a leading business intelligence and embedded analytics platform that empowers organizations to explore, understand, and effectively utilize their data.

Based in San Francisco and with operational hubs in EMEA and APAC, Omni is supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.

The Role

As a Technical Account Manager, you will act as a strategic technical advisor for Omni’s largest and most intricate enterprise clients, collaborating closely with our Professional Services, Product, and Support teams.

Your primary goal will be to enable key accounts to achieve quicker time-to-value, minimize incoming escalations, ensure sustainable success, and contribute reusable technical assets to facilitate Omni’s growth. This involves working alongside Sales and Professional Services to develop a scalable implementation strategy, understanding and documenting the core use cases and specificities of customer technology stacks, and consistently ensuring that all future technical recommendations remain scalable as Omni’s platforms evolve.

TAMs integrate technical knowledge with customer engagement skills. You'll assist enterprises in embedding Omni into their workflows, optimizing performance, and expanding their use of our business intelligence platforms. Your contributions will have a direct impact on adoption, retention, and expansion at scale.

Responsibilities

Serve as the main technical advisor for our premier enterprise clients.
Collaborate with Professional Services, Product, and Support teams to ensure clients achieve rapid time-to-value and lasting adoption.
Provide guidance to customers on best practices related to architecture, integrations, embedding, and data modeling.
Proactively identify technical risks and devise mitigation strategies to prevent escalations.
Conduct technical enablement workshops, health checks, and design reviews for clients, as well as internally to enhance the team's subject matter expertise.
Assist clients in optimizing query performance, dashboard usability, and user adoption.
Act as the technical voice of the customer within the organization, influencing product roadmaps and support processes.
Develop and maintain reusable implementation assets (templates, playbooks, technical documentation) that can be utilized across Omni’s customer base.

About Omni

Omni is at the forefront of the business intelligence and embedded analytics landscape, providing innovative solutions that help organizations unlock the full potential of their data. Our commitment to excellence is reflected in our partnerships with industry-leading investors and our global operational presence.

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Senior Technical Account Manager at DigitalOcean | San Francisco

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DigitalOcean seeks a Senior Technical Account Manager in San Francisco to serve as the main technical contact for clients. This role centers on building strong client relationships and supporting customers as they navigate DigitalOcean’s cloud solutions. Role overview The Senior Technical Account Manager acts as the trusted point of contact for customers, helping them make the most of DigitalOcean’s products and services. Success in this position depends on a mix of technical understanding and a commitment to outstanding client service. What you will do Serve as the primary technical liaison for assigned customers Guide clients through the details of DigitalOcean’s cloud offerings Support client engagement and help address technical questions or challenges Work to ensure client satisfaction and long-term loyalty Key strengths Strong relationship-building skills Ability to communicate technical concepts clearly Focus on delivering excellent service to clients

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