Support Engineer (Day Shifts) at Apify | Prague

ApifyPrague

Remote Full-time

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Experience Level

Entry Level

Qualifications

To thrive in this role, candidates should possess:Strong programming knowledgeExcellent communication skillsExperience in customer support or a related field is advantageous

About the job

Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply.

What you will do

Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions.

Types of inquiries you’ll manage

Business-related:
- Help customers choose the right subscription plan
- Assist with invoices and billing
- Explain Apify features
- Process user compensation requests
Technical:
- Guide users through integrations
- Provide coding support for the Apify API/SDK
- Support Apify-maintained Actors

An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

About Apify

Apify is a leading platform for web scraping and browser automation, designed to help users maximize the value of the web. Our innovative solutions enable developers worldwide to build, run, and monetize their web scraping tools, catering to a diverse range of clients from startups to Fortune 500 companies.

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