Support Engineer - EMEA [IC2]

Sourcegraph Inc.Remote

Remote Full-time $42.4K/yr - $42.4K/yr

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Experience Level

Entry Level

Qualifications

Experience in technical support or a related field is desirable. Strong problem-solving skills and a passion for helping developers succeed are essential. Familiarity with programming languages and software development practices will be beneficial.

About the job

Sourcegraph creates developer tools designed to help teams understand and manage large, complex codebases. The platform offers features like Code Search, Deep Search, and MCP, supporting customers such as Stripe, Uber, and Dropbox. Backed by investors including a16z, Sequoia, and Redpoint, Sourcegraph operates as a fully remote company with team members across the world. The culture emphasizes autonomy, open communication, and a commitment to quality software development.

Location and Hours

This Support Engineer position is fully remote and open to candidates living in Europe, the Middle East, or Africa. The role requires significant overlap with UK working hours.

Role Overview

Support Engineers join the Technical Success organization at Sourcegraph, a team dedicated to shaping the customer experience. The work centers on resolving technical issues and helping clients make the most of Sourcegraph’s products. This involves direct interaction with developers and technical teams throughout their engagement with the platform.

What to Expect in the First Months

First month: Get to know Sourcegraph’s products, customer base, and team practices. Learn about deployments (including Kubernetes and scaling), product configurations, integrations, and common user needs. Meet colleagues and begin troubleshooting customer issues with team support.
By month three: Continue assisting customers with technical issues and start contributing to product and documentation improvements.
After six months: Identify patterns in customer issues and propose solutions. Take an active role in enhancing team onboarding and training to improve the overall customer experience.

About Sourcegraph Inc.

Sourcegraph is at the forefront of software development, providing powerful code intelligence tools that enable developers to work more efficiently. Our global team is dedicated to fostering a collaborative and supportive environment where every team member can thrive and contribute to our mission.

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