Support Engineer

On-site Full-time

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Qualifications

Ideal candidates will possess a degree in Computer Science or a related field, with at least 2 years of experience in technical support or service management. Strong analytical skills, excellent communication abilities, and a customer-focused mindset are essential. Familiarity with software development processes, troubleshooting methodologies, and service restoration techniques will be advantageous.

About the job

As a member of the Service Management Team, you will engage in thorough technical investigations, proactively keep our customers informed, and relay any potential software defects to our dedicated Development teams. Additionally, you will lead efforts to restore services in the event of any software or hardware failures, participate in capacity planning, and conduct Business Continuity testing within our Hosted environment.

This position is flexible, allowing you to operate from our offices in Pisa, Milan, or Turin.

About Lab49

At ion, we are dedicated to delivering cutting-edge technology solutions that empower businesses and enhance customer experiences. With a commitment to innovation and excellence, we strive to build a collaborative and inclusive work environment that values professional growth and development.

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Software/Artificial Intelligence Engineer - Graduate Development Program

Lab49

On-site|On-site|Pisa

About the RoleJoin the ION Group, a front-runner in the Financial Technology sector, as we seek passionate Junior Software and Artificial Intelligence Engineers to become part of our innovative global team.Our Graduate Development Program offers an immersive three-year career acceleration journey designed for recent graduates eager to embrace growth and tech…

Jan 9, 2025

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Business Analyst - Graduate Development Program

Lab49

On-site|On-site|Pisa

Join Our Team as a Business Analyst!We are excited to announce our Leadership Development Program tailored for Business Analysts. This immersive three-year journey is designed for recent graduates who are eager to embark on a dynamic career in technology and business growth.Participants will engage in a series of job rotations, fostering skills through hands-on experience in trading and workflow automation solutions, data processing, and business intelligence. You'll receive personalized coaching, mentoring, and continuous feedback to ensure your professional development.

Mar 18, 2020

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Software Developer/Engineer - Graduate Development Program

Lab49

On-site|On-site|Pisa

About the RoleJoin our dynamic Graduate Leadership Development Program tailored for aspiring Software Developers and Engineers. This three-year immersive career development initiative is designed for recent graduates who are enthusiastic about technology and eager to accelerate their careers.With opportunities for job rotations, personalized coaching, engaging training sessions, mentorship, and constructive feedback, you will acquire invaluable hands-on experience with cutting-edge methodologies and technologies in our agile product development environment.Essential Qualifications· A bachelor’s or master’s degree in a STEM field.· Strong academic performance.· Must possess a recent degree (within the last year) or currently be pursuing one.· Proficiency in programming languages such as Java, C#, C++, or JavaScript.· Proficient in written and spoken English (B2 level or higher).· Outstanding teamwork and collaboration capabilities.· Must be an Italian resident or willing to relocate to Italy.· If you are a non-EU citizen, you must have a valid EU visa or work permit.Contract Details· Full-time, permanent position.About IONWe are a passionate collective of innovative thinkers, delivering cutting-edge trading and workflow automation software, insights, and data solutions to a global clientele that includes corporations, central banks, financial institutions, and government agencies. With a workforce of over 13,000 in 60+ offices worldwide, we proudly serve more than 4,800 clients across the globe. The Leadership Development Program is also open across the ION Group family of companies.

Mar 18, 2020

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Cloud Engineer - Graduate Development Program

Lab49

On-site|On-site|Pisa

About the OpportunityJoin our dynamic Graduate Leadership Development Program tailored for aspiring Cloud Specialists and DevSecOps Engineers. This three-year initiative is designed for recent graduates eager to accelerate their careers in the ever-evolving tech landscape.Through diverse job rotations, personalized coaching, comprehensive training sessions, and ongoing mentorship, you will acquire practical experience with cutting-edge methodologies and technologies utilized in our agile product development framework.Essential Qualifications· A bachelor’s or master’s degree in Computer Science, Engineering, or a related field.· Strong academic performance (above-average grades).· Recent graduates within the last year or currently pursuing your degree.· Proficient in English (B2 level or higher).· Competent in Python or another scripting language.· Basic understanding of Cloud Computing concepts.· Familiarity with Kubernetes and containerization technologies.· Knowledge of cybersecurity principles.· Strong teamwork and collaboration capabilities.· Must be an Italian resident or willing to relocate to Italy.· Non-EU applicants must possess a valid EU visa or work permit.Additional Preferred Skills· Knowledge of design patterns.· Familiarity with Terraform.· Programming experience in languages such as Java or Go. Contract Details· Type: Full-time, permanent position.· Location: Pisa, Italy.About IONWe are a diverse collective of forward-thinking innovators dedicated to delivering advanced trading and workflow automation software, data solutions, and strategic insights to corporations, central banks, financial institutions, and governments. With over 13,000 employees across 60+ global offices, we proudly serve more than 4,800 clients worldwide. Our Leadership Development Program is also available throughout the ION Group family of companies, providing an exceptional platform for growth and career advancement.

Jul 19, 2022

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Senior Java Developer - Italy

Lab49

On-site|On-site|Pisa

About UsAt ION Group, we are a dynamic and diverse collective of forward-thinking innovators dedicated to transforming the trading and workflow automation landscape. Our cutting-edge software solutions, data analytics, and business insights empower organizations, central banks, financial institutions, and governmental bodies across the globe. With over 13,000 professionals operating from more than 60 offices, we proudly serve over 4,800 clients worldwide. Join us in shaping the future of finance. Explore more at iongroup.com.What We Provide· An extraordinary chance to join a groundbreaking project aimed at redefining the operational dynamics of our clients in the financial markets.· Comprehensive on-the-job training paired with structured learning to foster your growth as an innovative developer.· Competitive remuneration package along with attractive benefits.· Permanent, full-time employment.Our Teams· A blend of seasoned experts and emerging talents from around the globe.· A collaborative environment featuring software engineers, developers, designers, product and project managers, and domain specialists.· Guided by visionary leaders renowned for their success in crafting revolutionary products for the financial sector.Desired Skills and Expertise· Proficiency in object-oriented programming, OODP, Dependency Injection, and Domain Driven Development.· Experience with concurrent and functional programming.· Familiarity with asynchronous programming and networking design patterns.· Knowledge of Acceptance Test Driven Development (ATDD) and Test Driven Development (TDD) practices.· Competence in continuous integration and continuous delivery tools and methodologies.· Agile methodologies proficiency (Scrum, Kanban).· Experience with source control systems and best practices.· Proficiency in Java SDK, Java 8 streams, and Lambdas.· Familiarity with tools such as Git, Maven, Jenkins, Docker, AWS, Eclipse, and other standard IDEs.· Experience with frameworks like JDK, Guice, Spring, or Hibernate is a plus.About You· You hold a degree in Computer Science or Computer Engineering.· You have embarked on your journey as a software developer and are eager to showcase your enthusiasm for technology and programming.· You thrive in complex environments and are adept at simplifying complexities through a K.I.S.S. (Keep It Simple, Stupid) approach to software design.· You possess a vibrant energy and passion for technology.· You are a fast learner and committed to continuous improvement.· If you are from outside the EU, you must possess a valid EU visa or work permit.Important Information:In compliance with Italian Law (L.68/99), we encourage applications from individuals with disabilities.

Feb 10, 2021

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Data Engineer/Analyst - Graduate Development Program

Lab49

On-site|On-site|Pisa

Join Our Innovative Team!At ION, we are excited to announce our dynamic Graduate Development Program, designed specifically for aspiring data engineers and analysts. This comprehensive three-year program is tailored for recent graduates who are eager to accelerate their careers while contributing to the evolution of technology in our industry.As part of this program, you will engage in diverse job rotations, receive personalized coaching, participate in enriching training sessions, and benefit from continuous feedback, ensuring you gain valuable hands-on experience with cutting-edge methodologies and technologies used in our agile product development teams.Who We're Looking For:We seek individuals with a strong quantitative and analytical mindset, who are curious about business processes and possess a deep passion for technology. You should be committed to lifelong learning, adept at modeling complex systems, and validating your insights against real-world scenarios. A collaborative team player, you’ll effectively communicate with various levels of the ION hierarchy and navigate the trade-offs between effort and solution quality.Key Responsibilities:In this role, you will take ownership of comprehensive data transformation and reporting pipelines, including:· Collaborating with business process owners to understand data generation and assess its value.· Conducting exploratory data analysis and reverse engineering.· Automating data extraction from native business systems.· Streamlining the processes of data cleaning, transformation, enrichment, and standardization to enhance our central Data Hubs.· Developing multi-dimensional business intelligence models to serve as the single source of truth.· Engaging with process owners and management to gather and formalize reporting requirements.· Implementing automated reporting through various channels, including Power BI dashboards and dynamic web interfaces.· Overseeing the operational management of automated pipelines.

Aug 7, 2024

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Senior C++ Developer, Italy

Lab49

On-site|On-site|Pisa

About UsWe are a dynamic collective of forward-thinking innovators dedicated to revolutionizing trading and workflow automation software. Our solutions empower corporations, central banks, financial institutions, and governments with data-driven insights and operational efficiencies. With a global workforce exceeding 13,000 across 60+ offices, we proudly serve over 4,800 clients worldwide.Discover more at iongroup.com. What We Offer·Join a groundbreaking project aimed at transforming how our clients navigate the financial markets.·Attractive salary and comprehensive benefits package.·Experience an Agile work environment with cross-functional teams.·Permanent, full-time employment. Our Teams·A rich blend of seasoned professionals and emerging talents worldwide.·A diverse mix of software engineers, developers, designers, and project managers collaborating towards common goals.·Guided by visionary leaders with an exceptional track record in product innovation for financial services. Desired Skills and Development Opportunities·Proficiency in C/C++ programming languages.·Strong understanding of software development principles and Agile methodologies.·Experience with software development lifecycle and version control systems.·Ability to work collaboratively in a team-focused environment.

Jul 29, 2021

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Java Developer - Innovation-Driven Fintech Hub - Italy

Lab49

On-site|On-site|Pisa

About UsJoin one of the globe's premier fintech firms, ION, with over 13,000 talented professionals in 60+ offices worldwide. We empower over 4,800 clients, including major financial institutions, governments, and central banks, by delivering sophisticated workflow automation software and insightful data solutions.Discover more about us at iongroup.com.What We Provide· Be part of an innovative project designed to revolutionize our customers' operations within financial markets.· Comprehensive training programs to enhance your skills and cultivate your innovative potential.· Attractive salary package and comprehensive benefits.· Permanent, full-time position with a flexible hybrid work model.Our Teams· Collaborate with a diverse mix of seasoned professionals and emerging talents spread across various global locations.· Work alongside software developers, designers, data scientists, product/project managers, and domain experts to create groundbreaking software solutions tailored for demanding clients.· Led by visionary leaders renowned for their success in developing disruptive financial products.Qualifications· Proficient in Java SDK, Java Streams, and Lambdas.· Skilled in asynchronous programming and network design patterns.· Strong understanding of object-oriented programming, OODP, dependency injection, and domain-driven development principles.· Experience with concurrent programming concepts.· Familiarity with acceptance test-driven development methodologies and tools.· Knowledge of test-driven development practices and tools.· Proficient in continuous integration tools and best practices.· Experience with agile methodologies, including Scrum and Kanban.· Knowledge of version control systems and best practices.· Familiarity with tools such as Git, Maven, Jenkins, Docker, AWS, IntelliJ, and Eclipse.

May 21, 2025

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Sales Representative (Client Portfolio Development)

Metromakro

Full-time|On-site|Pisa

Metromakro is seeking a Sales Representative in Pisa to focus on building and expanding customer portfolios. This position centers on connecting with potential clients, learning about their needs, and recommending solutions from a wide range of products and services. Role overview This role emphasizes relationship-building and effective communication. Success depends on the ability to engage new clients, understand their requirements, and match them with suitable offerings from Metromakro. What you will do Reach out to prospective customers and introduce Metromakro’s solutions Identify client needs through thoughtful conversations Present tailored recommendations from the company’s portfolio Develop lasting relationships to support ongoing sales and customer satisfaction Requirements Strong interpersonal and persuasive communication skills Ability to build trust and rapport with clients Motivation to grow customer portfolios and meet sales targets

Apr 29, 2026

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Senior Full Stack Software Developer, Italy

Lab49

On-site|On-site|Pisa

We are seeking dynamic and motivated individuals for the role of Senior Full Stack Software Developer to enhance our multi-site development team based in Pisa. Our innovative team creates cutting-edge financial products that empower our clients to maximize revenue and maintain their leadership in the fintech sector. In this position, you will engage in every facet of the software development lifecycle and collaborate closely with product management. You will thrive in a full-stack functional team environment that fosters trust, collaboration, and exploration of new technologies and solutions to complex challenges.

Feb 14, 2023

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Front End Developer - Italy

Lab49

On-site|On-site|Pisa

We are looking for a passionate Front-End Developer to join our dynamic team in Pisa, Italy. In this role, you will transform designs into engaging user experiences by leveraging cutting-edge technologies. Collaborate with a diverse, global team of software engineers, UX designers, and project managers to create exceptional web applications that are user-friendly and responsive. If you thrive in a fast-paced Agile environment and are eager to contribute to innovative projects, we want to hear from you!

Apr 1, 2021

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Senior Software Engineer, Italy

Lab49

On-site|On-site|Pisa

Join our dynamic team as a Senior Software Engineer in Pisa, Italy, where you will play a pivotal role in designing, coding, and enhancing advanced software solutions. Your expertise will contribute to the development of cutting-edge trading and workflow automation technologies, directly impacting the success of leading corporations and financial institutions worldwide. Collaborate with talented professionals, mentor fellow engineers, and drive innovation while ensuring optimal software performance and user satisfaction.

Jan 22, 2022

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Front End Developer - Innovation-Driven Fintech Hub - Italy

Lab49

On-site|On-site|Pisa

About UsION is a global leader in financial technology, boasting a workforce of over 13,000 in more than 60 locations and serving upwards of 4,800 clients worldwide. We specialize in developing sophisticated workflow automation software, data analytics, and business insights tailored for some of the largest financial institutions, governments, and central banks across the globe.Discover more about our innovative solutions at iongroup.com.What We Offer· An exciting opportunity to be part of a groundbreaking project within ION, poised to transform the operations of our clients in the financial markets and core banking sectors.· Competitive compensation package with comprehensive benefits.· Full-time, permanent position with a flexible hybrid working model.Our Teams· A diverse blend of seasoned professionals and promising young talents collaborating across multiple locations.· A dynamic group of software developers, designers, data scientists, product managers, and domain experts working in unison to create exceptional software solutions for demanding clients and critical industries.· Guided by innovative leaders with a proven history of developing disruptive products for the financial sector.Your Role* Translate design concepts into functional code, fostering customer-centric digital experiences.* Utilize HTML, CSS, JavaScript, and TypeScript to implement user interface designs.* Build responsive web applications that perform seamlessly across various browsers.* Collaborate within Agile frameworks (Scrum, Kanban) to ensure timely project delivery.* Maintain source control systems while adhering to industry best practices.* Engage in effective communication with team members across different time zones.Qualifications* Bachelor's or Master's degree in Computer Science or a related field.* Proficient in JavaScript, TypeScript, HTML5, and CSS3.* Solid understanding of object-oriented and functional programming paradigms.* Strong problem-solving abilities and attention to detail.* Excellent communication skills and a collaborative mindset.

May 21, 2025

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Senior Platform Cyber Security Engineer

Lab49

On-site|On-site|Pisa

Join ION Markets' Information Security Team as a Senior Platform Security Engineer, where you will be instrumental in shaping our security strategy by defining and implementing robust security controls across our platforms, infrastructure, and operational workflows. In this pivotal role, you will protect our systems, clients, and intellectual property while collaborating closely with Product, Infrastructure, and Security Operations teams. Your expertise will be crucial in enhancing our security posture and ensuring the integrity of our services. We are seeking a passionate and committed individual with excellent communication skills, capable of building strong relationships across teams with diverse technical backgrounds.

Jul 4, 2025

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Support Engineer

Lab49

On-site|On-site|Pisa

Join our dynamic team at ion as a Service Support Engineer, where you will be instrumental in the seamless delivery, support, and maintenance of our services. In this pivotal role, you will provide exceptional assistance to our customers, addressing both technical and functional inquiries with expertise and professionalism.As a member of the Service Management Team, you will engage in thorough technical investigations, proactively keep our customers informed, and relay any potential software defects to our dedicated Development teams. Additionally, you will lead efforts to restore services in the event of any software or hardware failures, participate in capacity planning, and conduct Business Continuity testing within our Hosted environment.This position is flexible, allowing you to operate from our offices in Pisa, Milan, or Turin.

Mar 14, 2022

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DBA Administrator

Lab49

On-site|On-site|Pisa

Join our dynamic Cloud Operations Team at ion, a leading software company, as a Database Administrator (DBA). This pivotal role involves engaging with our Cloud hosting clients to ensure optimal service delivery. You will be responsible for managing and overseeing the infrastructure components and applications hosted off-site by third-party vendors, requiring proficiency in operational Unix commands and secure data network management. We seek motivated individuals who are eager to learn and grow in a collaborative 24x7 team environment. Exhibiting professionalism, a commitment to customer satisfaction, and reliability are essential traits for this role. As our technology evolves, you will have the opportunity to work with an expanding range of Linux-based platforms and applications.

Apr 12, 2023

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