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Experience Level
Manager
Qualifications
Key ResponsibilitiesFacilitate effective communication between the support team and players, ensuring high-quality interactions. Manage crisis situations involving players and team dynamics, including game outages. Address payment disputes, GDPR requests, and complex escalated tickets efficiently. Guarantee the quality and comprehensiveness of knowledge bases available to players. Oversee our ticketing systems to ensure smooth operation. Monitor the technical condition of our games utilizing tools such as Grafana. Enhance internal documentation and support team guidelines. Lead and develop the support team, conducting regular performance evaluations. Collaborate closely with community managers, QA, game designers, and programmers. Assist with regular tickets and basic support tasks during peak workload periods. Ideal Candidate ProfileMinimum of 2 years experience in customer support. At least 1 year experience in team management. Advanced (C1) proficiency in written English. Strong problem-solving skills and ability to handle challenging situations. Proficiency in customer support tools and ticketing systems.
About the job
About Our Game
Taonga: the Island Farm is an engaging exploration and adventure game set in a vibrant tropical archipelago. What starts as a casual farming experience quickly unfolds into a rich, multi-layered adventure. Players dive deeper through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and more, transforming the game into an enthralling midcore adventure with intricate mechanics.
Launched as a browser game in 2016, Taonga quickly captivated players worldwide, fostering communities across multiple platforms. Our goal is to entertain, delight, and assist our players in enjoying Taonga to its fullest potential.
We are in search of a seasoned Support Team Lead who will ensure our support team operates with high quality and stability in a fast-evolving gaming environment.
About Volka
Volka is dedicated to creating immersive gaming experiences that captivate players worldwide. With a strong focus on community engagement, we strive to enhance player enjoyment and satisfaction in our games.
HyperHug is an international game studio known for shooter games. The main office is in Limassol, Cyprus, with team members collaborating from around the world. The studio is currently developing Oxide: Survival Island, a multiplayer survival shooter for mobile platforms. Role overview This Limassol-based role bridges the gap between player support and the d…
Important Notice: Only candidates with valid rights and documentation for employment in Cyprus will be considered.About Us:Axi is a premier global provider specializing in margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. With a strong presence across six regions, our company has established itself as a world-class brokerage, continuously investing in cutting-edge trading technology to offer a seamless trading experience for clients ranging from beginners to institutional investors.Your Role at Axi:We are on the lookout for a talented Backend Developer to create and implement robust backend applications that integrate seamlessly with the MetaTrader 4 (MT4) and MetaTrader 5 (MT5) Manager and Server APIs. Your first project will focus on automating administrative tasks and managing bulk operations within our trading platform.Key Responsibilities:Design, develop, and maintain a backend tool that works with the MT4/MT5 Manager API.Implement essential functionalities such as:Bulk account management (updates, group assignments, symbol configurations)Automated financial operations (deposits, withdrawals, balance adjustments)Trade management (programmatic opening, updating, and closing of trades)Automated and on-demand reportingEnsure secure and efficient communication between backend systems and MT servers.Integrate backend services with internal systems (including CRM, reporting tools, and user management).Develop tools for data truncation, inactive account cleanup, and automated fee charging.Enhance automation features to minimize manual intervention and streamline backend operations.Document technical specifications, notes, and maintenance protocols.Provide handover and transition support to internal teams as needed.
At JetBrains, we pride ourselves on maintaining a robust global infrastructure with ten offices interconnected through dedicated channels, equipped with video conferencing, telecommunication systems, and state-of-the-art server rooms. Our IT landscape encompasses 1,000 workstations across Windows, Linux, and macOS, alongside 1,000 virtual machines in a private VMware Cloud, and 300 more in public AWS and Azure Clouds. Our dedicated IT department, comprising 30 talented individuals, is committed to supporting our entire IT infrastructure daily.We are currently seeking a passionate and skilled IT Support Specialist to join our dynamic team.
About Our GameTaonga: the Island Farm is an engaging exploration and adventure game set in a vibrant tropical archipelago. What starts as a casual farming experience quickly unfolds into a rich, multi-layered adventure. Players dive deeper through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and more, transforming the game into an enthralling midcore adventure with intricate mechanics.Launched as a browser game in 2016, Taonga quickly captivated players worldwide, fostering communities across multiple platforms. Our goal is to entertain, delight, and assist our players in enjoying Taonga to its fullest potential.We are in search of a seasoned Support Team Lead who will ensure our support team operates with high quality and stability in a fast-evolving gaming environment.
Join Our Team Today! This isn't just a job in Retail; it's your story! Job Description:We are on the lookout for a Technical Systems Assistant to join our installation team, bringing knowledge and experience in professional and industrial cooling systems.Your role will involve installations at our clients' locations within the Limassol district. Personal Characteristics:Strong focus on excellent customer serviceEffective time management skillsCollaborative team spiritStrong work ethic and passion for the field Qualifications:Previous experience in a similar roleDriver's licenseHolder of a Refrigeration Technician license (preferred)Knowledge of professional and industrial coolingBasic knowledge of CO₂ units (valued)Fluent in Greek and English What We Offer:13th salaryPension fundHealth insuranceDiscounts at our physical and online stores24/7 psychological support hotlineAre you ready to become the next #OrangeGen maker?If you believe you can align your skills with our values, simply submit your application.
AxiCorp Financial Services Pty Ltd is hiring a Technical Business Analyst for its Limassol, Cyprus office. This hybrid position bridges the gap between technology teams and business stakeholders, ensuring solutions meet both client needs and company objectives. Key Responsibilities Collaborate with IT and business teams to turn requirements into practical technology solutions. Analyze business processes and highlight areas that could be improved. Gather, document, and clarify requirements to support project delivery. Assist with implementing solutions that align with client goals and internal strategies. What Matters Here Openness to new ideas and innovative approaches. Strong collaboration across teams and departments. High standards in technology and client service. Proactive problem-solving and a genuine interest in finance and technology. Location and Work Model This role is based in Limassol, Cyprus, with a hybrid work arrangement.
Pepperstone is a global fintech company established in 2010, dedicated to enhancing the trading experience. With more than 700 team members across 12 offices and 9 time zones, Pepperstone emphasizes curiosity, innovation, and tangible results. Role overview The Technical Product Manager (IB & Affiliate) is responsible for leading system integration projects and managing the delivery of partner and affiliate tools. Based in Limassol, Cyprus, this position blends technical know-how with commercial strategy, supporting products such as rebate engines, onboarding workflows, and reporting systems. Key responsibilities Product roadmap and strategy: Maintain and update the product roadmap, prioritizing features and initiatives in line with business objectives and stakeholder feedback. Stakeholder management: Act as the primary point of contact for both business and technical stakeholders, ensuring alignment between product, engineering, compliance, and commercial teams. Requirements gathering: Collect and formalize requirements from various sources, translating them into technical specifications and user stories that focus on partner lifecycle, rebate logic, and affiliate program features. Technical specifications: Define and document data structures, user interface components, integration flows, and API contracts. Solution design collaboration: Partner with architects and engineers to make informed system and solution design decisions. Project coordination: Oversee delivery planning, monitor milestones, manage dependencies, and keep stakeholders and leadership updated on progress. Documentation: Create clear documentation for both technical and user-facing aspects of the developed services. Functional testing and validation: Support functional testing, prototype validation, and assist in resolving production issues as they arise.
AxiCorp Financial Services Pty Ltd is seeking a Client Operations & Support Officer in Limassol, Cyprus. This position centers on supporting clients, resolving their inquiries, and helping maintain efficient internal processes. Role overview This role focuses on assisting clients with questions and requests, providing technical support, and working closely with other departments to address and resolve issues. The position is key to ensuring that clients experience smooth and effective service. What you will do Respond to client inquiries and provide timely assistance Offer technical support to help clients resolve issues Collaborate with internal teams to ensure efficient problem resolution Requirements Strong communication skills Proactive approach to problem-solving Interest in delivering high-quality client service
FP Markets Group of Companies, a multi-regulated broker headquartered in Australia, offers trading access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies. As part of its ongoing growth, the Limassol, Cyprus office seeks a full-time DevOps and Infrastructure Engineer. The company is officially recognized as a Great Place to Work®. Role overview This onsite position in Limassol centers on building and maintaining cloud infrastructure, automating deployment processes, and upholding high standards for security and system reliability. Main responsibilities Design and maintain CI/CD pipelines to automate testing and deployment of infrastructure services. Build and manage AWS infrastructure using Terraform. Automate network and server configuration with Ansible. Optimize cloud resource usage and introduce cost-saving measures. Monitor system performance, troubleshoot issues, and implement solutions. Apply security best practices and automate compliance processes. Collaborate with development and operations teams to enhance workflows. Requirements Extensive hands-on experience with AWS services. Advanced knowledge of Terraform for Infrastructure as Code. Expertise in Ansible for automation and configuration management. Solid understanding of networking fundamentals, including L2/L3 concepts, VLANs, switching, and routing. Familiarity with overlay network technologies and software-defined networking. Background in network automation and programmability. Experience with CI/CD tools such as Jenkins or GitLab CI. Proficiency with Docker and Kubernetes. Strong scripting skills in Python and Bash. Excellent troubleshooting and communication skills. Preferred qualifications AWS certifications, such as AWS Certified DevOps Engineer. Experience with monitoring tools like Prometheus and Grafana. Benefits Work in a certified Great Place to Work® environment that values employee wellness and support. Friendly, multicultural team and approachable leadership. Opportunity to contribute during a period of significant business growth. High level of autonomy and encouragement to share new ideas. Ongoing personal development, training budget, and access to industry leaders for learning. Competitive salary, regular performance reviews, and incentives. Engaging company culture with team activities and global celebrations. Modern office in a convenient location, with complimentary fruits, breakfasts, and lunches. Free access to sports and wellness facilities across Cyprus. Company-provided parking at no cost. Medical insurance and pension plan after probation. Birthday gift and a day off on your birthday. Visa and work permit support if required.
Pepperstone, founded in 2010, is a global fintech company focused on transforming the trading experience. With a digital-first approach, the team values curiosity, motivation, and a drive to improve how clients trade. Over 550 professionals work together across 11 locations and 9 time zones, all committed to ongoing progress for clients and colleagues. Role Overview The Engineering Manager for Trading Platforms leads multiple cross-functional engineering teams responsible for Pepperstone’s core trading platform. This includes the Order Management System (OMS), trading integrations, and platform services. The role takes ownership of platform performance, reliability, and delivery quality, translating the Trading Platform vision and roadmap into strong engineering outcomes. What You Will Do Guide and develop engineering teams working on core trading systems, ensuring high standards in speed, stability, scalability, and security. Drive the build-and-run model to deliver low-latency and secure trading capabilities. Collaborate closely with Product, SRE, Cloud, Security, Data, and Commercial teams to meet client and business goals. Promote technical excellence and operational reliability across all trading platform components. Location This position is based in Limassol, Cyprus.
Join our team as a Senior Product Engineer where you will have the opportunity to design and implement AI-driven platform capabilities and innovative products. This role transcends traditional full-stack positions, as you will be the end-to-end owner of projects, guiding them from problem identification to production deployment. You will play a key role in integrating AI agents into enterprise-level systems, thereby shaping the future of AI-native engineering within our company.Your Responsibilities:Lead the entire software development lifecycle for new platform features and capabilities — from ideation to implementation, deployment, and ongoing enhancement.Create and implement comprehensive solutions spanning frontend, backend, data, and integration layers, ensuring clarity and scalability in architecture.Engage with both internal teams and customers to gain a deep understanding of business challenges and translate these insights into effective, production-ready solutions.Collaborate closely with the AI Research team to integrate and refine AI agents within our platform capabilities.Embed product functionalities into AI-powered workflows, promoting consistent and reusable patterns across teams.Influence architectural decisions that enhance scalability, observability, security, and the long-term evolution of our platform.Promote engineering excellence through automation, AI-assisted development, and robust developer experience practices.Work autonomously in a dynamic, product-focused environment, prioritizing results over mere activity.AI & Innovation Focus:Demonstrated passion for AI and AI-augmented engineering workflows, and an understanding of how agents transform product capabilities.Hands-on experience with AI development tools (e.g., Claude, Copilot) with a focus on security and quality.Experience with LLM/AI integration is a plus but not mandatory.Preferred Qualifications:Extensive experience in product development and service-oriented architecture.Familiarity with observability practices (logs/metrics/traces), production-readiness, and incident management.Experience in building platform resources: shared libraries, templates, developer tools, automation, and standardized workflows.Background in enterprise or regulated environments emphasizing security, quality, and disciplined release processes.Proficiency with design systems and accessibility standards.
About Zeal GroupZeal Group is a prestigious and award-winning FinTech organization that offers a diverse range of innovative products aimed at transforming the financial technology landscape. Established in 2017, our dynamic team has expanded to over 700 professionals worldwide . Our offices are strategically located across Europe, Asia, North and South Africa, the Middle East, and South America, with our primary Technology hub situated in the vibrant city of Limassol, Cyprus .We pride ourselves on being a product and people-centric company, deeply committed to fostering growth, embracing innovative technology, and promoting collaboration . We are currently seeking a dedicated Manual QA Engineer to join our product team, focusing on our payment functionalities!
At Pepperstone, our journey began in 2010, rooted in a deep understanding of global trading markets. We pride ourselves on being a hub for the inquisitive and ambitious, committed to transforming the fintech landscape. Our culture is dynamic, diverse, and focused on results, fostering a collaborative environment where innovation thrives.With a team of over 700 professionals spread across 12 locations and 9 time zones, we are on a mission to redefine trading experiences for our clients.About the RoleAs the Head of Product Engineering at Pepperstone, you will occupy a vital leadership position within our technology ecosystem. This role empowers you to influence the development, scaling, and enhancement of world-class digital trading products in a fast-paced, product-centric fintech environment.Reporting directly to the CTO, you will provide visionary technical and personnel leadership across our global product engineering teams, enabling them to deliver impactful, customer-focused technology solutions efficiently. You will be responsible for ensuring execution excellence, maintaining scalable, secure, and resilient platforms that align with our growth aspirations and regulatory obligations.This role transcends traditional delivery; it is about raising engineering standards, shaping enterprise-wide technology practices, and cultivating a culture of innovation, accountability, and continuous enhancement. Collaborating closely with senior leaders across Trading, Crypto, Data, Cloud, and Information Security, you will fortify our technological framework and uncover new opportunities for expansion.If you are motivated by leading high-performing global teams, excel in complex environments, and are passionate about developing secure, high-quality products that cater to a worldwide clientele, this position offers the platform and visibility to create a significant impact.This position can be based in Limassol, Cyprus, or Budapest, Hungary, with a relocation package provided for the successful candidate.
About the Role Capital is hiring an AI Security Engineer in Limassol, Cyprus. This position focuses on protecting AI systems and sensitive data by designing and applying security solutions tailored to evolving digital threats. What You Will Do Develop and implement security measures for AI-driven technology Help protect company data and systems from emerging risks Maintain high security standards as technology and threats change Location Based in Limassol, Cyprus.
Join Pepperstone as a Senior Marketing Technology Engineer where you will play a pivotal role in shaping our marketing strategies through innovative technology solutions. You will collaborate with cross-functional teams to optimize our marketing technology stack, ensuring seamless integration and performance. Your expertise will drive data-driven decisions and enhance our customer experience.
Role Overview JetBrains s.r.o. creates tools that help developers work smarter. The team is looking for a Software Engineer with experience in CLion, embedded debugging, and tool integrations. This position is open in several locations: Belgrade, Berlin, Limassol, Madrid, Munich, Paphos, and Warsaw. What You Will Do Design and enhance features in CLion focused on embedded systems. Debug and optimize embedded applications for reliability and performance. Integrate different development tools to improve workflow efficiency. Work with teams across disciplines to define needs and deliver solutions. Who We’re Looking For This role suits engineers who enjoy solving complex problems and improving developer tools. Curiosity, creativity, and a strong interest in technology are valued here.
Role Overview JetBrains is hiring a QA Engineer to support quality and performance for AI assistant features across several locations in Europe. This role centers on testing and improving AI-driven product capabilities, working closely with developers and product managers to maintain high standards for users.
At Pepperstone, we began our journey in 2010, driven by our passion for trading the world's markets. Our team embraces curiosity and determination, striving to revolutionize the trading experience as a dynamic global fintech company. We pride ourselves on being digital, agile, and interconnected, all while maintaining a shared vision of enhancing trading.We are committed to continuous improvement — both for our clients and ourselves. Our vibrant organizational culture is diverse, ever-evolving, global, and focused on delivering results. With over 700 team members across 12 regions and 9 time zones, we foster collaboration and innovation.Product and Team OverviewThis position is part of the engineering group focused on the Pepperstone Trading App within our Trading Experience (TREX) team. Our broader capabilities encompass Mobile Platform, integrations (connectors), and the trading platform (Centrum). Our department structure includes both Mobile Platform and Trading Experience teams.The Trading App is a proprietary client for CFD trading on both iOS and Android, offering features such as portfolio monitoring, charts, watchlists, execution, margin management, and support for various account types (e.g., Razor / Standard). The app is designed to complement, not replace, MetaTrader and cTrader, establishing connections with Centrum and other back-office systems through various connectors while integrating services like SCA, Auth0, and Segment.Our development process follows two-week Scrum cycles, with squads typically comprising a tech lead or release captain, around four developers, and two manual QA engineers, alongside a dedicated test automation track. Engineering outcomes must accurately reflect CFD realities, including margin, leverage, contract-based P&L, financing, and broker regulations specific to regions such as FCA, ASIC, and CySEC.The RoleAs a Senior Manual QA Engineer, you will be a key individual contributor to the Trading App. You will be responsible for defining the test strategy and ensuring comprehensive manual testing coverage. You will support fellow Middle (Manual) QA engineers with techniques and in-sprint prioritization while maintaining the release-readiness of our two-week Scrum work cycles.Your goal will be to ensure that all features of the Trading App are shipped with agreed-upon manual coverage, including critical paths, regression tests, and exploratory findings that are well-documented, traceable, and linked to risk assessments.
At payabl., we empower businesses to thrive through innovative payment solutions and comprehensive banking services. Our goal is to enhance our extensive portfolio of global financial services available on our integrated platform, payabl.one. As a licensed financial entity with principal membership in card schemes, we excel in global payments and offer businesses multi-currency accounts.Role Overview:We are seeking a talented Frontend Engineer to join our Core Banking domain, where you will contribute to the development of scalable and reliable frontend solutions that support essential banking services. You will collaborate within a small, dynamic team alongside skilled engineers, focusing on new feature development, enhancing existing functionalities, and upholding high engineering standards.This position is perfect for engineers who relish tackling real-world challenges, are eager to learn about team standards and best practices, and are comfortable taking ownership of their work while working closely with backend engineers and product teams.Work Environment: Hybrid - Cyprus / Remote within the EUReporting To: Core Banking Domain LeadYour Responsibilities: Design, develop, and maintain frontend components and features utilizing Next.js, React, and other cutting-edge web technologies.Collaborate with designers to create responsive and visually compelling user interfaces that elevate the user experience.Integrate frontend components with server-side APIs and databases in close partnership with backend developers.Contribute to the launch of new products that will expand the company's service offerings.Enhance application performance and scalability through code optimization, caching strategies, and performance monitoring.Write clean, modular, and maintainable code in alignment with best practices and coding standards.Conduct code reviews and provide constructive feedback to peers to ensure consistency and quality in code.Stay abreast of the latest trends and best practices in frontend development and share insights with the team.Qualifications:Minimum of 3 years of professional experience in frontend web development.Strong expertise in JavaScript and TypeScript.Experience with modern frontend frameworks including React and Next.js.Proficiency in writing frontend tests using tools such as Jest, React Testing Library, or similar.Solid grasp of HTML5, CSS3, and principles of responsive design.Understanding of frontend performance optimization and browser compatibility.Familiarity with secure frontend development practices.Experience with Git and collaborative development workflows.Strong ability to work independently, take ownership of tasks, and communicate effectively in English.Preferred Skills:Experience with cloud technologies and API integration.
HyperHug is an international game development studio specializing in shooter games. Our headquarters are in Cyprus, but the team works remotely from several countries. Right now, we are building Oxide: Survival Island, a multiplayer survival shooter for mobile. We are hiring a Lead DevOps Engineer (SRE/DevOps) in Limassol. This role takes full responsibility for the reliability, security, and scalability of our global infrastructure. The Lead DevOps Engineer will manage high-load systems, defend against DDoS attacks, coordinate security updates, and oversee centralized node management across distributed environments. What You Will Do Team & Reliability Ownership: Build and lead the DevOps/SRE function. Establish best practices and processes for 24/7 infrastructure reliability, including monitoring, on-call rotations, and incident response. DDoS Mitigation: Develop and apply strategies to prevent, detect, and mitigate DDoS attacks. Incident Management: Manage severity updates and drive rapid incident response and resolution. Centralized Node Management: Deploy, configure, and supervise a centralized node control system for infrastructure governance. Security Updates: Apply security patches and updates regularly to maintain system integrity and compliance. Database Deployment: Set up and maintain databases in a highly available, fault-tolerant environment. Global Service Management: Monitor and manage servers across multiple regions, including the USA, to maintain uptime and performance. High-Load Infrastructure: Design and operate scalable solutions that handle high traffic and ensure system resilience. Pipeline Management: Maintain CI/CD pipelines for reliable application deployment. Security Best Practices: Implement and enforce security policies and procedures to protect infrastructure and data. Node Lifecycle Management: Maintain, update, and scale nodes efficiently while minimizing downtime.
