About the job
As we venture into early 2026, it’s time for a fresh start and new adventures, especially if you’ve been stuck managing the same support tickets over and over again.
With years of experience tackling remote tickets under your belt, you’ve become adept at mastering the queue and have confidently navigated the complexities of Exchange. You’ve handled Azure outages with resilience and expertly maneuvered through Active Directory forests.
Now, it’s time to join a dynamic team that values your skills, nurtures your curiosity, and transforms 2026 into a year of growth, not repetition.
Welcome to First Focus, Australia’s premier Managed Service Provider (as recognized by Cloud Tango for 8 consecutive years). With over 300 dedicated staff across four countries, we are on a rapid growth trajectory, continuously evolving while building meaningful careers. Our leadership team is committed to supporting our technicians, our culture fosters curiosity, and our clients are truly enjoyable to collaborate with.
This is not your typical support role; it represents a progressive approach to support in 2026.
Here’s what you can look forward to:
- Engaging with diverse technologies including desktops, servers, firewalls, cloud infrastructure, and innovative AI tools.
- Intensive training opportunities, enjoy 10 paid training days per year, with certifications leading to salary increases.
- Joining a team of intelligent and supportive colleagues who are passionate about technology and each other.
- Breaking free from repetitive scripts, tackle genuine challenges beyond just password resets and printer reboots.
Your Responsibilities
- Efficiently managing tickets across Microsoft AD, Azure, M365, and Exchange.
- Expertly troubleshooting desktops, servers, firewalls, and networks.
- Providing robust support for cloud platforms including Azure AD, Entra, Hyper-V, Citrix, and AWS (no VMware, unfortunately).
- Participating in project deployments during critical times.
- Balancing your time between desk support and hands-on onsite assistance as needed.
- Working closely with senior engineers to maintain clean, efficient environments.
- Visiting client sites (we cover fuel, tolls, and parking expenses).
Your Qualifications
- In-depth understanding of Active Directory (primarily Azure, with some on-premise knowledge) and exceptional end-user support skills.
- Solid expertise in Windows Server, Exchange, and various cloud platforms.
- Comfortable navigating the entire tech stack, from desktops to firewalls, including LAN/WAN.
- Experience with ticketing systems and a passion for making users feel valued.
- Strong communication skills, a positive attitude, and a genuine enthusiasm for problem-solving.
- A valid Australian driver’s license and personal vehicle (this hybrid role requires travel for onsite support).
What We Offer
- Competitive package of up to $80,000, alongside training opportunities and flexibility.
- Complimentary access to Uprise, offering 1:1 coaching with qualified psychologists or counselors.
- Hybrid working conditions promoting a true work-life balance.
- A generous 10 paid training days each year, with exam fees covered, and...
