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SysOps Engineer

ITRS GroupTunis, Tunis Governorate, Tunisia
On-site Full-time

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Experience Level

Experience

Qualifications

Strong understanding of cloud platforms such as AWS and Azure. Familiarity with network architecture and system administration. Proven troubleshooting and problem-solving skills. Excellent communication and documentation abilities.

About the job

Founded in 2001 in France and now part of ITRS Group, ip-label is a premier provider of Digital Experience Monitoring through its AI-powered Ekara platform, catering to over 310 enterprise clients globally.

At ITRS, we empower critical technology for society by offering automated, comprehensive IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations worldwide.

We believe in nurturing our team to ensure our customers thrive. Join us and experience:

  • An empowering culture – Recognized as a Great Place to Work for several years, we foster an inclusive and supportive environment.
  • Impactful work – Contribute meaningfully to 1,000s of global clients across industries that keep the world operational, including 9 out of 10 leading investment banks.
  • Opportunities for advancement – Whether you're starting your career or bringing extensive experience, we are devoted to your professional growth. Just ask our team members who have excelled here for over a decade.

With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech firm with the reliability of a private equity-backed global partner.

Key Responsibilities as a SysOps Engineer:

Software & Infrastructure Management

  • Application Lifecycle: Oversee the lifecycle of IP-Label software suites.
  • Deployment: Set up and configure measurement networks in various environments, including Cloud (AWS/Azure) and Physical infrastructure (Systems & Networks).
  • Administration: Manage and maintain system and network architectures to guarantee high availability.

Operations & Security

  • Monitoring: Oversee systems and applications to preemptively identify performance bottlenecks or failures.
  • Troubleshooting: Diagnose and rectify system outages or malfunctions as they arise.
  • Security: Implement and oversee IT security protocols related to SysOps activities to safeguard data integrity.

Support & Documentation

  • Technical Support: Serve as the primary point of contact for technical issues, providing Level 1 support or directing users to relevant specialized resources.
  • Knowledge Management: Document operational procedures and contribute to the internal knowledge base to enhance team efficiency.

Work Conditions:

Shift Work: Must be able to work night shifts and rotating schedules to ensure 24/7 operational continuity.

On-call: Availability for on-call support during weekends or holidays as needed.

Requirements:

Education & Experience

  • A degree in Computer Science, Information Technology, or a related field.
  • Experience in a similar role is highly advantageous.

About ITRS Group

ITRS Group, established in 2001, is recognized for providing leading-edge Digital Experience Monitoring through its innovative Ekara platform, serving a diverse clientele across the globe. Our commitment to fostering a supportive work environment has earned us accolades as a Great Place to Work, reflecting our dedication to employee growth and customer success.

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