Systems Support Engineer
Chef RoboticsSan Francisco
On-site Full-time
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Experience Level
Entry Level
Qualifications
Proficient in troubleshooting and resolving technical issues related to robotic systems. Strong communication skills to effectively liaise with customers and engineering teams. Ability to work independently and collaboratively in a fast-paced environment. Experience in field support or customer-facing technical roles. Passion for robotics and technology innovation.
About Our Team
At Chef Robotics, we are dedicated to revolutionizing the integration of intelligent machines into the physical realm. The emergence of AI technologies, such as LLMs like ChatGPT, demonstrates the profound transformations that artificial intelligence can bring. However, we firmly believe that the greatest impact of AI will be realized in sectors like manufacturing, food, and transportation, which collectively contribute to approximately 90% of the global GDP. Our journey begins within the food industry, with an ambitious vision to deploy intelligent robots across commercial kitchens worldwide. We have secured several long-term contracts with prominent food enterprises and are rapidly expanding. Our growth is supported by esteemed investors including Kleiner Perkins, Construct, Bloomberg BETA, and Promus Ventures. Join a talented team comprising experts from leading tech firms such as Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.
The Role
Chef Robotics is seeking highly motivated Systems Support Engineers to be a crucial liaison between our clients and engineering teams. In this pivotal position, you will engage directly with customer operations teams to identify on-site issues, efficiently triage incoming support tickets, gather relevant data, diagnose problems, and implement solutions or workarounds. When escalations arise, you will take the lead in collaborating with Engineering to address them. In addition, you will perform fieldwork to execute repairs, deploy fixes, and ensure both resolution and customer satisfaction. You will also work closely with our sales team to optimize current performance and innovate new functionalities for our robots, facilitating growth with existing clients.
This position offers a unique chance to leverage your technical knowledge and enthusiasm for robotics, making a tangible impact on Continuous Improvement and Chef's revenue. You will manage key relationships with our customers, directly influencing the company's success. If you are passionate about tackling challenging technical issues in a customer-focused role and thrive in the fast-paced environment of a startup, we encourage you to apply. Please be aware that this role requires you to spend at least 50% to 75% of your time at customer facilities.
About Chef Robotics
Chef Robotics is at the forefront of deploying intelligent automation in the food service industry. We are committed to enhancing operational efficiencies through advanced robotic technologies, ensuring that every kitchen can harness the power of AI-driven solutions. With a robust financial backing and a visionary team, we are set to transform how food is prepared and served.
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