About the job
Join us in creating solutions that make complex laws and regulations understandable and applicable.
At Lefebvre Sdu, we are bringing legal expertise, technology, data, and AI closer together. From our roots as a knowledge partner, we are evolving into an organization where content, software, and intelligent technology converge. Through digital platforms, tools, and AI-driven solutions, we empower legal professionals, tax advisors, and other experts to gain insights swiftly, enabling them to make well-informed decisions while paving the way for a future-proof organization.
As the Team Lead for Application Support and Management/Process Owner, you will lead a multidisciplinary team responsible for the management and optimization of our applications. You will hold the ultimate responsibility for the strategic direction, quality, and continuity of the application landscape within your domain. Your leadership will foster collaboration, innovation, and customer focus, ensuring that processes and systems align with organizational goals.
Your Responsibilities:
- Lead the Application Support and Management team (functional, technical, information analysis, Salesforce Admin).
- Take ownership of processes and applications, setting frameworks and priorities.
- Prioritize the backlog and implement improvements.
- Monitor and optimize management and support processes (SLA/KPI, compliance).
- Coordinate internal and external support, including vendor management.
- Initiate and guide improvement projects, releases, and process optimizations.
- Engage in stakeholder management, liaising with business, IT, management, and suppliers.
- Organize knowledge sharing, meetings, and team development.
- Partial budget responsibility.
