Team Lead, Customer Operations

avomindYerevan, Yerevan, Armenia

On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this position, candidates should possess the following qualifications:Strong leadership skills with a proven track record in team management. Experience in customer operations within the financial services sector. Knowledge of compliance regulations and KYC processes. Exceptional analytical and problem-solving abilities. Excellent communication skills and the ability to collaborate across departments. Proficiency in financial technologies and operational software.

About the job

Collaboration is central to this role. The Team Lead works closely with senior operational leaders and partners across departments to refine onboarding and payment workflows. Supporting compliance and risk management efforts is a consistent part of the work.

Main responsibilities

Team leadership: Guide and support a team of onboarding and processing officers, ensuring strong performance and reliable client back-office operations.
Cross-functional collaboration: Work with back-office teams and stakeholders in payments, processing, and operational support.
Onboarding process improvement: Identify and implement enhancements in onboarding workflows to boost efficiency and client satisfaction.
Compliance and risk: Partner with compliance teams to support risk management and ensure activities align with policies and regulations.
KYC and screening: Oversee client screening processes for timely completion and contribute to KYC framework development.
Payments processing and investigations: Manage manual deposit and withdrawal operations, including payment investigations and fraud prevention tasks.
Team development: Foster growth by coaching, mentoring, and sharing knowledge within the team.
Performance management: Provide feedback, monitor KPIs, and support initiatives to raise team performance.
Reporting and communication: Prepare and present monthly and quarterly reports to leadership.

Location

This position is based in Yerevan, Armenia.

About avomind

avomind is a prominent global organization in the financial services and trading sector, providing clients access to a vast array of financial markets, including equities, commodities, and foreign exchange. With over 20 years of expertise, the company has established a robust international presence, catering to a diverse clientele across various regions. avomind continually innovates its offerings, focusing on user-friendly platforms and efficient processes to empower clients in navigating complex financial landscapes. The company fosters a dynamic and collaborative work environment, promoting professional development and growth opportunities.

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