About the job
About Electrum
Electrum is at the forefront of next-generation payment solutions.
Since 2012, we have been providing reliable, enterprise-grade, cloud-native software designed to enhance financial transaction processing. Our extensive expertise has positioned us as a trusted partner in high-volume, low-value payment schemes, empowering our clients to offer services to millions of South Africans every day.
At Electrum, we are committed to making a meaningful impact – creating solutions that matter, acting swiftly, and continuously evolving as we grow. We believe in collaborative creation – working closely with our clients and teams to develop impactful and sustainable solutions. We prioritize trust and safety – fostering open communication, intelligent risk-taking, and trust to cultivate an environment where creativity and alignment prosper. We champion empowered teams – recruiting exceptional talent, collaborating diligently, and upholding high standards, while leading with empathy and kindness.
Joining the Electrum team means:
- Engaging in the entire journey , from concept to product launch.
- Enhancing your skills through top-tier training and practical learning every day.
- Receiving mentorship from industry experts dedicated to your professional growth.
- Thriving in a dynamic and innovative work environment that fosters collaboration and creativity.
- Addressing real-world client challenges and witnessing the tangible results of your contributions.
- Exploring ample opportunities for career advancement and skill enhancement.
- Gaining valuable experience in a leading FinTech setting, contributing to high-impact projects.
The Opportunity
As the Team Lead for one of Electrum’s Product Support teams, you will be immersed in a vibrant and innovative environment that balances both client and technical perspectives. This is a career-enhancing opportunity, offering a prominent leadership role and personal development through people leadership in a people-centric organization, client engagement focused on achieving client satisfaction, and opportunities to enhance your technical capabilities in a company where software engineers are enthusiastic about sharing their knowledge.
Your Role
As the Product Support Engineer Team Lead, you will oversee the operational management and performance of an Electrum Product Support team. This role includes leading, mentoring, and developing Support Engineers and Interns, ensuring adherence to processes, and guaranteeing that the team provides high-quality client support while actively contributing to ongoing process improvements. Your primary responsibility will be to uphold operational excellence and cultivate a culture of trust and Radical Candor within your team.
