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Technical Account Manager at ClickUp | Philippines

ClickUpPhilippines
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success, account management, or technical support. Strong analytical skills and a problem-solving mindset. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team. Familiarity with project management tools, preferably ClickUp. Understanding of SaaS platforms and basic technical concepts.

About the job

At ClickUp, we’re not merely developing software; we’re shaping the future of work! Amidst a landscape inundated by work sprawl, we envisioned a better solution. That’s why we crafted the first genuinely unified AI workspace, integrating tasks, documents, chat, calendar, and enterprise search, all enhanced by context-driven AI, empowering millions of teams to dismantle silos, reclaim their time, and achieve unprecedented productivity. At ClickUp, you’ll have the chance to explore, utilize, and innovate with AI in ways that will not only transform our product but also redefine the future of work itself. Join us in being part of a bold, innovative team that’s pushing boundaries!

We are in search of a Technical Account Manager (TAM) to act as a trusted partner and problem-solver for our customers, combining robust relationship management with a deepening expertise in ClickUp’s platform and functionalities. This role exists at the nexus of customer success, solution strategy, and technical enablement, contributing significantly to long-term growth, adoption, and quantifiable business results.

As a TAM at this level, you will manage a designated book of business and oversee daily operations for your accounts, while collaborating closely with senior TAMs and cross-functional teams on complex initiatives. You will employ established frameworks, playbooks, and templates to facilitate onboarding and adoption, monitor account health, and ensure stakeholders continuously derive value throughout their lifecycle.

Technical Account Managers (TAMs) are tasked with delivering measurable value and driving significant business outcomes across their customer portfolio by concentrating on:

  • Customer Enablement & Onboarding: Assisting customers through onboarding and implementation for assigned accounts, adhering to established discovery frameworks and implementation plans.

  • Account Health & Engagement: Tracking adoption and account health within your portfolio, executing standard plays to enhance engagement, and escalating risks as necessary.

  • Process Optimization & Solution Design: Partnering with customers to comprehend key workflows and configure ClickUp solutions using best practices, templates, and insights from senior TAMs.

  • Innovation Adoption & Workflow Automation: Leading customers in the adoption of relevant features, including AI and automation, primarily through the implementation of standard patterns and documented workflows to enhance efficiency and outcomes.

Qualifications:

About ClickUp

ClickUp is at the forefront of revolutionizing how teams work. Our innovative software integrates various work functions into a single platform to enhance productivity and collaboration. By leveraging cutting-edge technology, including AI, we empower organizations to optimize their workflows and achieve their goals effectively.

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