DeepIntent logoDeepIntent logo

Technical Account Manager at DeepIntent | NYC/Remote

DeepIntentNYC/Remote
Remote Full-time $90K/yr - $105K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Who You Are:At least 2 years of experience in Campaign Management, Account Management, and/or Customer Success roles. Demonstrated ability to manage client relationships effectively and drive successful outcomes. Strong analytical skills with a focus on data-driven decision-making. Excellent communication and interpersonal skills, capable of interacting with a diverse range of clients. Familiarity with digital marketing practices and programmatic advertising.

About the job

DeepIntent is at the forefront of healthcare advertising, utilizing innovative, data-driven solutions designed for the future. Our mission from day one has been to enhance patient outcomes through strategic advertising, advanced data science, and real-world clinical insights. To learn more, please visit www. DeepIntent.com.

Role Overview:

We are on the lookout for a skilled Technical Account Manager (TAM) to become a vital part of our Platform Operations team, based in New York City or available remotely.

The TAM will leverage programmatic trading expertise in a client-facing role, focusing on providing hands-on assistance to our Self-Service clients as they onboard, launch, and optimize campaigns within DeepIntent’s Healthcare Demand-Side Platform (DSP). Our TAMs collaborate closely with agency clients to thoroughly understand their business objectives, ensuring success through the deployment of DeepIntent’s cutting-edge solutions.

  • Manage all post-sale client communications, overseeing daily operations and account management for Self-Service clients, while also performing initial troubleshooting for customer issues.
  • Acquire in-depth knowledge of the DeepIntent marketing platform to train and guide clients, ensuring their campaign success.
  • Keep all account and campaign information up-to-date in our CRM, fostering transparency across the organization.
  • Build and nurture strong client relationships through exceptional service, proactive insights, and critical analysis.
  • Supervise pacing and delivery, identifying opportunities for campaign optimization based on client success metrics.
  • Oversee the onboarding process for new accounts, including the development and training of all DeepIntent’s solutions.
  • Collaborate with Sales and other internal teams to identify growth opportunities and strategic recommendations for all accounts.
  • Work alongside Engineering & Product teams to enhance the platform and DeepIntent’s offerings by relaying client feedback and insights.
  • Develop best practices within the Operations organization through internal collaboration.
  • Stay updated on best practices, strategies, and industry standards related to digital marketing.
  • Manage billing and account reconciliation for assigned Self-Service accounts.

About DeepIntent

DeepIntent is an innovative leader in the healthcare advertising sector, dedicated to leveraging data-driven methodologies to create impactful solutions that enhance patient outcomes. Our commitment to excellence and forward-thinking approaches position us as a trailblazer in the industry.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.