About the job
DeepIntent is at the forefront of healthcare advertising, utilizing innovative, data-driven solutions designed for the future. Our mission from day one has been to enhance patient outcomes through strategic advertising, advanced data science, and real-world clinical insights. To learn more, please visit www. DeepIntent.com.
Role Overview:
We are on the lookout for a skilled Technical Account Manager (TAM) to become a vital part of our Platform Operations team, based in New York City or available remotely.
The TAM will leverage programmatic trading expertise in a client-facing role, focusing on providing hands-on assistance to our Self-Service clients as they onboard, launch, and optimize campaigns within DeepIntent’s Healthcare Demand-Side Platform (DSP). Our TAMs collaborate closely with agency clients to thoroughly understand their business objectives, ensuring success through the deployment of DeepIntent’s cutting-edge solutions.
- Manage all post-sale client communications, overseeing daily operations and account management for Self-Service clients, while also performing initial troubleshooting for customer issues.
- Acquire in-depth knowledge of the DeepIntent marketing platform to train and guide clients, ensuring their campaign success.
- Keep all account and campaign information up-to-date in our CRM, fostering transparency across the organization.
- Build and nurture strong client relationships through exceptional service, proactive insights, and critical analysis.
- Supervise pacing and delivery, identifying opportunities for campaign optimization based on client success metrics.
- Oversee the onboarding process for new accounts, including the development and training of all DeepIntent’s solutions.
- Collaborate with Sales and other internal teams to identify growth opportunities and strategic recommendations for all accounts.
- Work alongside Engineering & Product teams to enhance the platform and DeepIntent’s offerings by relaying client feedback and insights.
- Develop best practices within the Operations organization through internal collaboration.
- Stay updated on best practices, strategies, and industry standards related to digital marketing.
- Manage billing and account reconciliation for assigned Self-Service accounts.
